Pathetic service

I am बेहद frustrated with the pathetic service received from RCS. On 02/04/2026, I contacted RCS to update my debit order details from one bank to another. I was clearly advised to submit a copy of my ID and confirmation of my new banking details, which I promptly did.

To my surprise, I then received a response requesting—again—a copy of my ID, as well as a copy of my store card. This is completely unacceptable. Not only is this repetitive and inefficient, but is not totally not acceptable and I am going to report this matter further.

It is extremely disappointing to deal with such poor service, lack of clear communication, and disregard for customer convenience.

An urgent resolution to this matter is required before I escalate the case further.