Ram Hand To Hand Couriers
1.2|6,388 reviews
Responds in 38 hours 21 min
JB
Jessica B
1 reviews | Active since Member
26 May 2026, 09:07
Shocking Service, Endless Broken Promises, and Deceptive Staff
I am absolutely appalled by the shocking level of service—or lack thereof—from RAM Hand-To-Hand Couriers. My delivery was supposed to arrive days ago, and instead of receiving my parcel, I have been subjected to an endless loop of lies, moving goalposts, and a complete lack of accountability.
Every single time I log onto the live chat, I am connected to an agent named Jacob, who repeats the exact same script but shifts the delivery date further and further back.
The Endless "Tomorrow" Loop: Chat 1 (Wednesday-20 May): Jacob tells me Worcester is an outlying area and promises delivery "tomorrow."(21-05-2026)
Chat 2 (Thursday- 21 May): I check in because the website tracking didn't update. Jacob promises communication has been sent to dispatch and I will be called for delivery "today." (21-05-2026)
Chat 3 (Friday-22 May): Still no delivery. I follow up, and Jacob backtracks, telling me it will only be delivered "tomorrow" (22-05-2026).
Chat 4 (Monday - 25 May): I ask for feedback again. Jacob shifts the goalposts yet again, stating it is scheduled for "tomorrow" (26-05-2026).
Chat 5 (Today- 26 May): Once again, zero updates on the tracker. I log in, and Jacob hits me with the exact same excuse: it's a regional area and can only be dispatched "tomorrow" (27-05-2026).
Gaslighting and Dishonesty: When I finally lost my patience today and pointed out that he has been telling me "tomorrow" for days on end, Jacob had the audacity to lie and deny it, claiming: "you never chat to me for 6 days in a row ?,you spoke to me yesterday and was confirmed..."
I have the black-and-white screenshot proof of every single interaction. Every time I open the chat, it says, "Hello, my name is Jacob from RAM Hand-to-Hand Couriers." To be blatantly gaslit by a customer care agent who tries to deny his own previous messages is completely unacceptable. To top it off, when I asked for a manager’s number to escalate this nightmare, he hid behind "safety protocols" and abruptly ended the chat.
Helpful (0)
Replies (3)0
Replies (3)Ram Hand To Hand Couriers's replyOfficial
26 May 2026, 09:40 Dear Jessica Bornman
Thank you for taking the time to provide such detailed feedback regarding your experience with our service.
We sincerely apologise for the frustration, inconvenience, and disappointment caused by the repeated delays and the inconsistent communication you received regarding your delivery. We fully understand how unacceptable it is to repeatedly be advised that delivery would take place “tomorrow,” only for the expected delivery date to continuously change without clear explanation or resolution.
We also regret the experience you had during your live chat interactions. Your concerns regarding the manner in which your queries were handled, the repeated responses provided, and the communication surrounding your delivery have been noted with seriousness. We acknowledge your dissatisfaction regarding the handling of your escalation request and understand how this further contributed to your frustration.
Please be assured that your complaint has been escalated to the relevant management and operations teams for urgent review, including the communication provided through our customer support channels and the ongoing delays with your parcel delivery to Worcester.
We understand the importance of transparent communication and reliable service, and we regret that your experience did not reflect the standards we aim to uphold.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for taking the time to provide such detailed feedback regarding your experience with our service.
We sincerely apologise for the frustration, inconvenience, and disappointment caused by the repeated delays and the inconsistent communication you received regarding your delivery. We fully understand how unacceptable it is to repeatedly be advised that delivery would take place “tomorrow,” only for the expected delivery date to continuously change without clear explanation or resolution.
We also regret the experience you had during your live chat interactions. Your concerns regarding the manner in which your queries were handled, the repeated responses provided, and the communication surrounding your delivery have been noted with seriousness. We acknowledge your dissatisfaction regarding the handling of your escalation request and understand how this further contributed to your frustration.
Please be assured that your complaint has been escalated to the relevant management and operations teams for urgent review, including the communication provided through our customer support channels and the ongoing delays with your parcel delivery to Worcester.
We understand the importance of transparent communication and reliable service, and we regret that your experience did not reflect the standards we aim to uphold.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,
Ram Hand To Hand Couriers's reply26 May 2026, 09:40
Official
Dear Jessica Bornman
Thank you for taking the time to provide such detailed feedback regarding your experience with our service.
We sincerely apologise for the frustration, inconvenience, and disappointment caused by the repeated delays and the inconsistent communication you received regarding your delivery. We fully understand how unacceptable it is to repeatedly be advised that delivery would take place “tomorrow,” only for the expected delivery date to continuously change without clear explanation or resolution.
We also regret the experience you had during your live chat interactions. Your concerns regarding the manner in which your queries were handled, the repeated responses provided, and the communication surrounding your delivery have been noted with seriousness. We acknowledge your dissatisfaction regarding the handling of your escalation request and understand how this further contributed to your frustration.
Please be assured that your complaint has been escalated to the relevant management and operations teams for urgent review, including the communication provided through our customer support channels and the ongoing delays with your parcel delivery to Worcester.
We understand the importance of transparent communication and reliable service, and we regret that your experience did not reflect the standards we aim to uphold.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for taking the time to provide such detailed feedback regarding your experience with our service.
We sincerely apologise for the frustration, inconvenience, and disappointment caused by the repeated delays and the inconsistent communication you received regarding your delivery. We fully understand how unacceptable it is to repeatedly be advised that delivery would take place “tomorrow,” only for the expected delivery date to continuously change without clear explanation or resolution.
We also regret the experience you had during your live chat interactions. Your concerns regarding the manner in which your queries were handled, the repeated responses provided, and the communication surrounding your delivery have been noted with seriousness. We acknowledge your dissatisfaction regarding the handling of your escalation request and understand how this further contributed to your frustration.
Please be assured that your complaint has been escalated to the relevant management and operations teams for urgent review, including the communication provided through our customer support channels and the ongoing delays with your parcel delivery to Worcester.
We understand the importance of transparent communication and reliable service, and we regret that your experience did not reflect the standards we aim to uphold.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,
JB
Jessica B's updateReviewer Update
27 May 2026, 22:04My parcel was scheduled for delivery today, but it wasn’t delivered because the driver claimed the road was closed. The road closure is further down and does not affect access to our house. The driver also didn’t contact me to confirm or ask for directions, which could have easily been resolved. I would like to request that you change the delivery to the RAM hub so I can pick it up there. Better communication and effort from the driver would have prevented this delay.
JB
Jessica B's update27 May 2026, 22:04
Reviewer Update
My parcel was scheduled for delivery today, but it wasn’t delivered because the driver claimed the road was closed. The road closure is further down and does not affect access to our house. The driver also didn’t contact me to confirm or ask for directions, which could have easily been resolved. I would like to request that you change the delivery to the RAM hub so I can pick it up there. Better communication and effort from the driver would have prevented this delay.
JB
Jessica B's updateReviewer Update
29 May 2026, 18:00After my original complaint and being promised delivery today by Lumeo, BobGo, and RAM, my parcel still has not arrived. To make things worse, BobGo customer support is now closed for the weekend, meaning I have to wait until Monday just to complain again. The lack of communication, accountability, and customer service throughout this whole process has been extremely frustrating and disappointing. I AM NEVER USING RAM AGAIN!
JB
Jessica B's update29 May 2026, 18:00
Reviewer Update
After my original complaint and being promised delivery today by Lumeo, BobGo, and RAM, my parcel still has not arrived. To make things worse, BobGo customer support is now closed for the weekend, meaning I have to wait until Monday just to complain again. The lack of communication, accountability, and customer service throughout this whole process has been extremely frustrating and disappointing. I AM NEVER USING RAM AGAIN!