Rain
2.7|54,645 reviews
PM
PHINDILE M
1 reviews | Active since Member
28 May 2026, 07:04
unhappy customer
Hi My name is Phindi Mwelase. I had an account with Rain for the past 2 years , however I've decided to cancel my account as I was no longer happy with their service. On the 19th of May 2026 I called Rain and and spoke to one of the consultants asking her for a cancellation on my account. I also asked her to stop the debit on my account as I will no longer be receiving their services and she agreed to cancelling everything and to my surprise Rain debited my account again this month. I called them on the 25th May 2026 to enquire and I spoke to a lady by the name Jane, She promised to escalate the matter and request for a refund she even said I will be refunded on the 27th May but now everytime, I call its one story after another everyday. Rain please don't be ****** refund me my money R570 and R140 REFERENCE 47774223.
Helpful (0)
Replies (5)0
Replies (5)Rain's replyOfficial
28 May 2026, 07:19Hi PHINDILE
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply28 May 2026, 07:19
Official
Hi PHINDILE
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
28 May 2026, 13:09Hi PHINDILE
We have had a look at your account.
Our records indicate that your services are billed on a postpaid basis (in arrears and not upfront).
The invoice debited on 25 May 2026 was for the April 2026 billing period, and not for May 2026. This invoice covered services rendered from 01 April 2026 to 30 April 2026.
Regards,
rain.
We have had a look at your account.
Our records indicate that your services are billed on a postpaid basis (in arrears and not upfront).
The invoice debited on 25 May 2026 was for the April 2026 billing period, and not for May 2026. This invoice covered services rendered from 01 April 2026 to 30 April 2026.
Regards,
rain.
Best regards,
Rain's reply28 May 2026, 13:09
Official
Hi PHINDILE
We have had a look at your account.
Our records indicate that your services are billed on a postpaid basis (in arrears and not upfront).
The invoice debited on 25 May 2026 was for the April 2026 billing period, and not for May 2026. This invoice covered services rendered from 01 April 2026 to 30 April 2026.
Regards,
rain.
We have had a look at your account.
Our records indicate that your services are billed on a postpaid basis (in arrears and not upfront).
The invoice debited on 25 May 2026 was for the April 2026 billing period, and not for May 2026. This invoice covered services rendered from 01 April 2026 to 30 April 2026.
Regards,
rain.
Best regards,
PM
PHINDILE M's updateReviewer Update
28 May 2026, 13:28Hello Rain
Well that is incorrect because I have proof that you debited my account in April the 25th 2026 and 25th May 2026 Can someone please give me a call or let me know where I can send proof for payments both April and May 2026
Regards
Phindi
Well that is incorrect because I have proof that you debited my account in April the 25th 2026 and 25th May 2026 Can someone please give me a call or let me know where I can send proof for payments both April and May 2026
Regards
Phindi
PM
PHINDILE M's update28 May 2026, 13:28
Reviewer Update
Hello Rain
Well that is incorrect because I have proof that you debited my account in April the 25th 2026 and 25th May 2026 Can someone please give me a call or let me know where I can send proof for payments both April and May 2026
Regards
Phindi
Well that is incorrect because I have proof that you debited my account in April the 25th 2026 and 25th May 2026 Can someone please give me a call or let me know where I can send proof for payments both April and May 2026
Regards
Phindi
Rain's replyOfficial
28 May 2026, 13:57Hi PHINDILE
Thank you for taking our call.
We have escalated your request for further assistance. We will share an update soon.
Regards,
rain.
Thank you for taking our call.
We have escalated your request for further assistance. We will share an update soon.
Regards,
rain.
Best regards,
Rain's reply28 May 2026, 13:57
Official
Hi PHINDILE
Thank you for taking our call.
We have escalated your request for further assistance. We will share an update soon.
Regards,
rain.
Thank you for taking our call.
We have escalated your request for further assistance. We will share an update soon.
Regards,
rain.
Best regards,
Rain's replyOfficial
29 May 2026, 11:06Hi PHINDILE
We have received an update from the billing team, as discussed yesterday.
Unfortunately, as the payment was allocated towards settling the April invoice, there is no refund due on the account.
We apologise for any inconvenience caused and appreciate your understanding.
Regards,
rain.
We have received an update from the billing team, as discussed yesterday.
Unfortunately, as the payment was allocated towards settling the April invoice, there is no refund due on the account.
We apologise for any inconvenience caused and appreciate your understanding.
Regards,
rain.
Best regards,
Rain's reply29 May 2026, 11:06
Official
Hi PHINDILE
We have received an update from the billing team, as discussed yesterday.
Unfortunately, as the payment was allocated towards settling the April invoice, there is no refund due on the account.
We apologise for any inconvenience caused and appreciate your understanding.
Regards,
rain.
We have received an update from the billing team, as discussed yesterday.
Unfortunately, as the payment was allocated towards settling the April invoice, there is no refund due on the account.
We apologise for any inconvenience caused and appreciate your understanding.
Regards,
rain.
Best regards,