PHINDILE M's Profile | Hellopeter

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PHINDILE M

Active since Jun 2014

41

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0

Industries

Reviews

41 reviews

2 months ago

unhappy customer

Hi My name is Phindi Mwelase. I had an account with Rain for the past 2 years , however I've decided to cancel my account as I was no longer happy with their service. On the 19th of May 2026 I called Rain and and spoke to one of the consultants asking her for a cancellation on my account. I also asked her to stop the debit on my account as I will no longer be receiving their services and she agreed to cancelling everything and to my surprise Rain debited my account again this month. I called them on the 25th May 2026 to enquire and I spoke to a lady by the name Jane, She promised to escalate the matter and request for a refund she even said I will be refunded on the 27th May but now everytime, I call its one story after another everyday. Rain please don't be ****** refund me my money R570 and R140 REFERENCE ***3.

5 replies

FNB (First National Bank)

2 months ago

unhappy FNB customer

Why is FNB so useless these days. I logged a complaint last week regarding a payment dispute, A FNB consultant contacted me, however the issue was still unresolved. Rain deducted money from my account and I did warn FNB about Rain accessing my account. I keep losing money and my bank is unable to help me. REF:*** no one is contacting me back and chat board keeps sending me from one department to another.

1 reply

FNB (First National Bank)

3 months ago

Useless FNB bank

Hi Can anyone please tell me when did FNB become so useless to it's customers. The way I used to speak highly of this bank, I'm very disappointed in FNB service. So I have an account with Rain and normally I would make payment on their website through a link however for some reason after 2 years Rain decided to now to do a payment through an automated payment on my FNB account which I did not authorize, and when I enquired that told me this is how they work now and I do not agree to this. Their system doesn't allow me to remove my card details. I've been calling FNB as my bank that I trust with my money to block Rain from accessing my account but they have been sending me from pillar to post FNB what is going on?? I have sent an email to the complaints department however there's no feedback no one cares.

1 reply

FNB (First National Bank)

10 months ago

Disrespectful

FNB has zero respect for their customers, Last month I lodged a complaint on Hello Peter regarding an issue that I had with Rain, FNB reference number REF:*** They promised to sort out the issue, Its a month late no communication and no feedback or update from them. What level of disrespect is this? I might as well go bank with an institution that will have respect for me and my money.

1 reply

FNB (First National Bank)

11 months ago

FNB is a ****

Good day, I needed some assistance with a reversal from my bank FNB, of two transactions made on the 25th & 26th of August to Rain, The amounts were R140 each. I called FNB to request for reversals as Rain informed me that only my bank will be able to reverse these amounts because they over-charged me....The consultant I spoke to at FNB told me that for each of these transactions FNB will charge me R325.00 meaning FNB will charge me R650 for a R280.00 request for reversal, Can anyone please explain this to me in a way that will make sense to me. unfortunately, I didn't ask for the reference number for the call because I was shocked at what they consultant was telling me, but I do know that calls are recorded .

1 reply

DStv (MultiChoice)

24 months ago

Unhappy customer

I woke up to a suspended account this morning, whereas on the 25th which is normally my pay day towards my DSTV account. I called multi choice because my account was suspended for 2 months due to Eskom faulty transformer in my area, Therefore I didn't see the need of paying my account when there's no electricity. Then when the power was restored I contact DSTV multi choice to find out how much is my account owing including the reconnection fee. The lady I spoke to advised that it's R422.85 which I paid in full and provided proof of payment. All of a sudden my account is suspended because its apparently owing R322.00 why was I not informed that the R422.85 was for only 11 days because I would have waited for the 01st of August to pay towards my account? This is a reap of and I'm certainly not happy at all about this and I do believe that this was certainly my last money towards Multi Choice, because clearly the agents are not trained properly to inform of such things or rather ***********. I regret reconnecting my account. That's it I'm done because since when is my DSTV compact R739.85 when all along I've been paying my account it makes no sense really.

2 replies

27 months ago

Bad customer service

I purchased a Huawei MediaPad T3-7 Tablet at Takealot, it was a birthday gift for my daughter, and it got delivered 6 May 2024. Inside the box was The Tablet, a charger, and a cover nothing else. Upon arrival I was with my colleague at work. We both looked at the device and we were so excited. Took it home to my daughter and she did not like it as it kept freezing, the network connection was super slow, we also noticed the cover was used before. 4 days later we decided to take it back due to it’s condition of performance. Then I received feedback from Tumiso L at Takealot saying they have evaluated the item, however they noticed I failed to include Earphones when returning the product. The device did not arrive with the earphones. My colleague can attest to this. Then I immediately responded to his/her email also emailed the complaints department and no one has gotten back to me with feedback. Their phone lines are faulty what service is this? Takealot please refund me my money thanks my *** or MRRN-ZM7OA-ERN6

0 replies

33 months ago

Bad customer service

I bought a Russell Hobbs iron at Clicks Clear water mall and it stopped working in less that 6 months, Then I returned it as it was still under warranty and they exchanged it with a new one however the new one also stopped working in less than 4 months, Again I took it back to Clearwater mall with a receipt. The store Supervisor by the name Patience said they were going to book it in for repairs. Its now 3 weeks and the iron is still not back. This is such an inconvenience really considering that I used money to purchase the item. I don’t even want to begin to describe the Supervisor’s attitude towards customers. I’m a receptionist at my employers’ company and trust me even on my worst day I still treat customers with respect. Can anyone please give me urgent feedback with regards to this issue. This is from an unhappy and disappointed customer

0 replies

35 months ago

Worst service ever

Hi Thenjiwe, Apologies that you were not assisted at the store. Your complaint will be sent to the team for an update. I will revert back when I have feedback. Should you require any further assistance, do not hesitate to contact us again. Kind Regards, Ronell S. Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73) Game Sure Extended Warranty Enquiries: Tel: ***/ *** Can Game please explain what level of disrespect is this??? Game where is my money I work very hard to be ribbed off by you, Or perhaps I should take this to Moja Love Ex-Repo and expose you on National TV? I ****en need my money back because I'm tired of this ******* already where is the feedback and my money?

1 reply

35 months ago

Unhappy Customer

I am not happy with the service that I have been receiving from GAME store (The Glen Mall). I bought a Game gift voucher, but it is now a struggle to use it. I bought from them a gift voucher for the amount of R13000, so I used a portion of R3000 with the remaining balance of R10 000, however now I tried to do a purchase with the balance and I was told my slip has faded and was referred to send an email to customer service which I did, and they responded to my email saying “In order to assist kindly send us your Id number or account/ card number”. Which I did, but still no feedback also I have been going to the shop several times and they say the head office is not responding to them. Like why are you now sending me from pillar to post? it’s been weeks of waiting and one has reverted back to me with regards and I need that money!!!! Game stores, I have provided you with all the required evidence and details kindly refund my gift card so I can use it.

1 reply

Review Distribution

5 Star

2 (4.9%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

5 (12.2%)

1 Star

34 (82.9%)

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