System shows “full” lockers even when spaces are clearly available

Absolutely unacceptable experience with PUDO by The Courier Guy. I spent 3 days waiting for a locker in our area to show as available, only to keep being told that the lockers were “full”. At Central Square and Morningside Shopping Centre I waited for about an hour and watched people collect their parcels and empty spaces become available in real time, yet the system continued to insist that the locker was full. That makes no sense. If compartments are opening up, the machine should update accordingly. Even after multiple collections, it still showed no availability. A driver also indicated that he could not assist. In the end, I was eventually able to deposit the parcel, but only after wasting an absurd amount of time and fuel because the system was clearly not working as it should at different locations. The concept is convenient in theory, but if the lockers do not reflect actual availability, then the whole service becomes frustrating and unreliable. This needs to be fixed urgently.