Profmed Bureaucratic Nightmare

A bureaucratic headache. I will be out of the country for 3 months so my doctor supp**** a prescription and noted on same that I needed 3 months of my chronic meds. I sent an email to claims@profmed 3 weeks prior to filling my prescription with copy of prescription attached, advising that I would be out of SA for 3 months. As Profmed did not have the courtesy to reply I assumed that all was well. However when attempting to obtain my meds from Dischem, the request was rejected. The very patient and helpful lady at Dischem then called Profmed and was transferred to the chronic section who advised her that I needed to fill out a form. I then asked to speak to the Profmed agent to find out why my email was not sufficient and why they had not responded. The agent refused to speak to me. The Dischem lady was then shuffled between 4 Profmed departments all of whom refused to speak to me but promised to send me the form. I then called the Profmed line and finally was connected after 3 tries. And after the tedious security questions, before I could voice my complaint, I was cut off. I then tried to find a way to register a complaint on the Profmed App. Another nightmare. Even though the App welcomed me by name, so presumably I was logged on, every time I tried to access a function it asked me to log on again and then decided that my logon credentials were wrong - they were not. In all a wasted journey to Dischem and three hours of my life lost. Never mind the stress of dealing with this. Profmed you are supposed to help people get better not to possibly make them ill through the stress of dealing with you. And now I have to find this form and send it. Who knows how long they will take to respond. Why extra paperwork. Why is the doctor's instruction on the prescription for 3 months med not sufficient. Pofmed you used to be really good to deal with but you have gone down hill. No doubt soon we will be dealing with a cold hearted AI Bot on the end of the line. You need to do better