DS
Dawood S
Active since Jun 2016
9
Reviews
0
Industries
Reviews
9 reviews44 months ago
Contacting kenya airways ghost emails
Hi, To whom this may concern, Since the beginning of September I have been trying to contact kenya airways in order to get a better deal for a group booking. I have sent emails to the email contacts provided to me by their support team and have contacted them on multiple occasions in order to secure tickets for the best price. During the month that I had waited for feedback the ticket prices had increased by R1000 per ticket . I then decided that I was going to purchase the tickets when the price came down a little bit due to the delay in receiving a response from the kenya teams. Today I found out that my daughter's school graduation is on the 6th and requested that I would like to change my ticket date to a few days later , however again the ticket prices have gone up. I requested to speak to a manager and was advised that the manager is in a meeting and will call back in 30 minutes. I have not received any call back and it's already been over an hour since the promise was made by mutuku. This is really unfair as they are able to accept more money very quickly but when they mess up and their prices go up they do not show the same urgency to resolve or find solutions for their customers. I mean I am paying for a service, not asking for anything free. I am requesting that a change of my flight be processed without me needing to pay anything extra for the amount of times I have needed to call on an international line to contact your team only to receive poor assistance.
0 replies
44 months ago
Unable to contact Xbox microsoft
Sent the below email to the Microsoft CEO hoping something would be done to assist me with returning my controller and getting a replacement as the left bumper stopped working just 2 days after the warranty expired Fri, 7 Oct, 16:05 (6 days ago) to satyan I have been trying to contact someone from microsoft for over 4 days now every time I call the call says to request a call online and when I request a call online I receive this error below: "Something went wrong on our end. We’re working on it. Try Again" And when I try again the error persists, my controller is not working, it's a small issue as the left bumper is not functioning , and my warranty literally expired on the 1st October 2022 hence I am requesting an exception as this issue occurred days after the warranty expired but I am unable to make contact. I am not asking for an xbox series x console to be sent to me but I am requesting that an exception be made with getting a replacement for my controller sent out given that I am unable to get any support on this matter for a few days now. If I continue to not receive any feedback then I might as well be given the latest xbox as it is not fair that those with better consoles have the option of receiving support faster. Dawood
0 replies
105 months ago
Is 5hours acceptable to wait for Food? Even if its a special.
So where do I start, myself and family came to spur Ottery at around 4:15pm for their birthday special. As expected there was a long line which was expected given spurs popularity with there specials. We stood in a line which we expected to stand in for 1 hour for about 3hours, then when we finally got seated we where advised that the food would take 40mins. At this point we were all extremely hungry but willing to wait. 1hour later our waitress by the name of "mercy" (how ironic) tells us that we have to wait another hour to get our food because of how busy they are, now at this point we've already with over 4 hours for our food eventually at 21:20 our food arrives, but the food is cold which in my opinion means that the food was ready long ago they just didn't deliver which is ridiculous considering that we waited more than 5 hours for our food only for it to arrive cold.. too make matters worse not concession was given to make up for the long wait or cold food nor was there any apology or empathy shown for the delay. Overall the worst experience I have ever had from a restaurant as big as spur... I don't think I will be supporting them anytime
0 replies
113 months ago
Still no solution from Vodacom but they still debiting!!
<p>At this point my contract will be cancelled by the end of the month. Vodacom is a rip off they take your money on time every month but when they mess up then you must wait months for a resolution. I have been sone how beend signed up for subscriptions , spoken to countless amounts of told faiek that the issue is on going , I have R7 airtime left. So this issue is still on going my account has already been debited for last month so I have lost over R400 worth of airtime yethe Vodacom still has my money. My airtime is still getting depleted. Waspa, I have contacted twice or thrice and have still heard nothing from them. What happens now I don't get a response from no one but I bet had my debit gone off late my line would have been cancelled within seconds. What a rip off service provider.</p>
1 reply
113 months ago
VODACOM SIGNS PEOPLE UP FOR SERVICES THEY DON'T WANT FOR EXTRA MONEY
<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I received a call from faeeq one of the Hello Peter Vodacom reps for this issue he was very kind and explained everything to me he gave me R200 airtime back and 1gb data. However before I went to bed I saw that my airtime had been reduced to R46.06 when he said that mayb a R30 would come off from the R200. this morning when I got up I saw at 3:08 I reciever an sms saying welcome to cool-box. Now how is it possible that I signed up for this service while I was asleep, please explain that to me? Now my airtime balance is R5.54.. Further more I am still getting sms's welcoming me too subscriptions that I never asked for. Just after 11am I was not even using my phone I was on working and had a coaching session so how the hell was it possible for me to sign up to **** and game subscriotions. So what happens now? My data issue is sorted but I still have an issue with these subscriptions, Is it possible that my number is being recycled and someone else is using the airtime. would it not be better to rather than get airtime get minutes. In a week I will get my recharge but I fear that my airtime will just get depleted again. I mean basically R400 worth of airtime was used on this **** and Vodacom can't even investigate and follow up to find out why and how this is happening. I emailed waspa and never even got a response. nowonder vodacoms star rating is 2.6 should be 0.6 but unfortunately we can't rate them lower than 1 star.</span></p>
1 reply
113 months ago
Vodacom does not protect your number
<p>I recently wrote in about being subscribed to things I have never heard of and I am continuing to get sms's welcoming me to all this ****. I see I am not the only one as my wife (who is a prepaid customer) got the same issue and I see someone else posted the same issue and her review was called unwanted subscription. Vodacom said they would contact me and still have not I would not recommend Vodacom to anyone as they do not keep your details safe there is clearly a breach in there system as they do not take responsibility for missing airtime. If you pay your contract a day late your line gets suspended but if they steal your airtime or data then they take a whole month to come up with a solutions. Vodacom are thief's even when your contract ends they still want to take your money I will be cancelling my contract and stopping my debit orders, change my service provider and they can try to blacklist me but I will not be associated with a fraudulent company like this.</p>
2 replies
113 months ago
Vodacom does not protect your number
<p>At the start of the month I checked my balance and found it strange that I never got my 1gb data I then had to call Vodacom and after the 1st 2 idiots doing nothing but waste my time I got through to another incompetent soul that finally listened to the call and confirmed that I was promised a gig of data every month for 24 month's in addition to the R200 airtime I get with my contract. Although the call was listened to I was told that I still have to wait 7 to 14 working days for my data.. I never stood for that and I got through to someone that finally helped me , however I only received a pro rata'd 650mb even though it was no my fault that for 11 days I had no data. That is the 1st issue. Thereafter I thought I was good with no issues, little did I know that somehow someone was using my number to subscribe to naughty sites, I don't know who, I don't know how, I don't know why. I started getting these saying " welcome to appus", "welcome to hunksgalor", "welcome to babesgalore", all sorts of crazy subscription that I never heard of an it was taking from my R200 airtime balance until I had no more airtime. Now I've been on this contract for over 1 year and I have been on and off the Internet and never have I signed up for anything like this up until the day Vodacom sorted out my 1gig data issue. Now isn't that a coincidence, to make matters worse I called up to have the subscription cancelled and a manager gives me back a R60 airtime after I tell her what if I get subscribed again and guess what, the next day that airtime is gone because of these subscriptions. Not only that, I get told by another manager that he will investigate who is signing me up and block my number from getting these subscriptions, that was just another empty promise by vodacom. After spending over and hour on the phone another rep drops the line and doesn't bother to call back. In addition I get an sms saying that if I was happy with the service say yes and if not say No. I obviously replied no and got a call back in which I was promised a call back the following day after 3pm and that was yesterday and I am still waiting for that call and today even though I have no airtime, I still get a text stating that I am subscribing to things that I have never heard of. So how safe does Vodacom really keep your account and number and do they even care about account security and safety.</p>
4 replies
121 months ago
Vodacom is all talk and no walk
<p> </p> <div id="m1542" class="mail-message expanded" style="color: #000000; font-family: sans-serif; font-size: 9.856px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="display: block; margin: 16px 0px; zoom: 2.72561;"> <div style="display: table; width: 328px;"> <p dir="ltr">Hi Mr. Joosub,</p> <p dir="ltr">I would like to file a formal complaint against your company regarding something as small as R150 airtime (which is a drop in the ocean for vodacom) being used to buy data not intended for myself but for my wife. So I buy the data with my airtime and I intially tried transferring it but I was unable to as apparently transferring access was not active all of a sudden. I see that i never got the option to choose a number and see it is applied to my account and I Immediately phone customer service and get through to someone that is unhelpful and gives me no options then when I ask to speak to a manager she puts me on hold for over 10 mins without getting back to me and eventually drops the call which in my opinion is call avoidance she should be lucky to have a job she should be fired.</p> <p dir="ltr">Then I call in again straight after the call was dropped and I asked to speak to a supervisor and I spoke to a team leader by the name of tebogo that just makes empty promises and said he would file a service request and did not do it or follow up with me as promised after 7 working days (now in all honesty is that the type of people you want working for you?). Bare in mind at this point I already spent an addition 69 for 300 mb data and recently 149 for 1 extra gb data.</p> <p dir="ltr">So I call your contact center again and this time someone actually does file the service request. .then 5 business days later I get told by a different agent that it has only been 5 business days but this should be resolved by Friday she will follow up. Yes you guess it she didn't follow up and that lead to my call today. Then I get cold transfered from one department to the next and have to explain the same situation to every one I finally get through to tsipiso makgale that says that she will refund me R100 airtime back which is R49 short of what I bought the gig for but she said that I must now wait for another 72 working hours to see if mayb your billing team can refund it. Now keeping in mind that I said you guys can take back the gig of data all I wanted was my airtime back.</p> <p dir="ltr">So given all the lies I have been told and seeing as it is taken 3 weeks to get this sorted and it still isn't sorted I want the R69 and R149 I had to spend to buy my wife data back, I also want you guys to take the gig I bought from you back and give me my full R149 airtime back and then I want to know what is vodacom going to do to compensate me for all the lies I have been told and the terrible customer service I have been given and effort and time that I have had to go through to only get this issue partially solved? I followed up on the previous contact and tsipiso makgale another one of your team leaders have yet made another promise that was not fulfilled no refund was processed and my service request was not even updated. As we now know that Vodacom team leads are a bunch of lies I then spoke to Joseph MokhadI one of the managers in the Johannesburg call centers and he promised that I will get a follow up from one of the other managers as he was from 2nd floor prepaid department... Now I ask you the question ifyou were a customer of your own company and you called in what kind of service would your own employees give you?</p> <p dir="ltr"> </p> </div> </div> <div class="mail-message-footer spacer collapsible" style="display: block; height: 0px;"> </div> </div>
1 reply
122 months ago
Vodacom going from good ****ty to the worst kind of ****ty
<p>Vodacom, what I had initially thought to be a great service provider has turned out to be the worst. My wife always said that when she had a contract with vodacome her the account was always paid on time but the line kept getting block due to it being in "arrears" and had to wait 24-48 hours switch the phone off and on a thousand times just to get her allowance that was already paid for . I however had no issues with them until you guessed it now.. So I want to buy 1GB data AT R150 for my wife and as I go through the process to buy it and I realise that the option to choose a phone number to buy for doesn't show up. Puzzled, I call them up hoping for what seems to be fairly simple request asking them to remove the data from my airtime balance and give me my R150 airtime back to transfer to my wife.. which I don't see as being unreasonable as I'm not asking for a freebie it just a reversal I want. And I get told by some human who has no customer service etiquette that there's nothing they can do I would just have to buy another R150 airtime and do the transfer again. After explaining to the incompetent species of vodacom customer service reps that I previously transferred data and airtime to wife's number I get told that it's my fault I had to activate my transfer rights again. And when pointing out that my wife is pregnant and we have to stay in touch I get told to buy more airtime like its a sales pitch to sell me something when I'm having an issue and having a baby isn't costing me money as is already ... then I get told by a manager that I have to wait 7 days business days to get a resolution and even then it is not guaranteed. I would not recommend vodacom to anyone ever again as no matter how good of a network service you provide customer service is what people talk about. in certain areas loyalty means **** to them old customer's get the same treatment as new customers. Vodacom should learn from companies like Amazon.</p>
1 reply
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