Kenya Airways

Based on recent customer reviews, Kenya Airways is drawing sustained criticism from South African travellers, with a recurring theme of flight delays, last minute schedule changes, and cancelled routes that disrupt onward travel plans. Customers consistently mention frustrating refund processes that drag on for months, unanswered formal complaints, and inconsistent communication from the call centre and customer relations teams. Travellers also raise concerns about cramped aircraft, downgraded seating after paid upgrades, mishandled baggage, and questionable charges, leaving many vowing never to book with the airline again.