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Active since May 2016

175

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Industries

Reviews

175 reviews

4 months ago

Rotten attitude from Sales Manager Kia Fourways

I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object. Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger. And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!

0 replies

Kia Motors South Africa

4 months ago

Rotten attitude from Sales Manager - Kia Fourways!

I am so shocked at the rotten attitude of Kia Fourways. Firstly, Claude does not respond to voice notes or email the deal on the day promised—this made me feel unvalued. We agreed on a trade-in for our car, and we told Claude clearly we needed to pay a deposit and then required around 4 weeks to get the cash from our funds. Claude understood this and did not object. Then the Sales Manager, Sibusiso, called me and kept interrupting. I told him I wanted to talk to him as Claude was ignoring me, or at least it felt that way. Sibusiso said he would update the quote and forward it, but that 4 weeks is not acceptable as we MUST wrap up the deal this month. This is a complete contradiction to what we agreed on with Claude, which makes it binding, so of course I got upset and communicated my anger. And just because I said this is bullsht, he turned himself into the victim and told me I am swearing at him. Yes, swearing is not good, but I did not swear AT him and simply used a word to release my anger. He then proceeded to play the victim, shouted at me, and put the phone down. I cannot believe that a consumer who was rightfully very angry due to their poor service and lack of commitment is not allowed to say “this is bullsht.” Does he not swear in general conversation or when he gets upset? I am shocked at how confidently he used that one word to turn himself into the victim. He is clearly a bad man and too confident! I am human and I err. So sorry for being human and so sorry for being rightfully angry! You can reply and take his side, but I did nothing wrong. ONLY if i swore at him personally and insulted him would he have the right to put the phone down. Sh*t isn't even a harsh swear word. It is often used in general and even professional conversation. He owes me an apology!

0 replies

4 months ago

No replies to emails

No replies to emails. Even after follow up. It says a lot about the business. Wendy simply does not reply.

0 replies

Fired Earth Paint

8 months ago

paint great but your roof sealer is not uv proof and fades.

Hi, I purchased 30 20L containers of house paint to paint my house. My entire house was painted with Fired Earth, so I have been loyal. The paint is good, however I could not afford to also paint my roof tiles as I needed 2 x 20L drums and the labor cost would have extended beyond my budget, so I only purchased you Damp X roof sealer to seal all the tiles that needed it. I really loved your sealer as it was the exact color of my current terracotta roof tiles, so it blended perfectly, However it is not UV proof and fades to a much lighter color after 2 months, leaving my roof looking like a patch job. I had to repaint with Damp X again but again it faded. Thus a 3 star. Now I purchased a different 5L roof paint and hoped it would match and it now looks worse. I am throwing money away. Could you at least give me 2 x 5L terracotta roof paint, if it does not fade like your sealer, and if it is a dark terracotta color similar to dampx, so that I can try to fix. I did support your brand extensively as you can see.

0 replies

9 months ago

No replies to emails suddenly

Used to think highly of you. Good pricing, good service and good range. But when I now sent you an email 2 times with no reply I feel disrespected.

0 replies

Leroy Merlin South Africa

9 months ago

Poor delivery policy

Love your stores and good service in store but having to spend 4000 before I get free delivery whereas Builders warehouse delivers for free after R500, gives you a 1 star, becuase your delivery policy is extremely bad.

1 reply

9 months ago

Unhelpful call center and wrong product delivery.

I ordered a charcoal colour Curtain and paid 50 for delivery. I got a grey curtain instead. I called and your agent was unwilling to help as said I should WhatsApp. I received a reply indicating they would investigate and get back to me. She ended that chat while I still had questions. Rude. Then I reached out on Facebook and you simply told me to take it in for a refund. I paid for delivery so that I did not have to go to a shop. You should deliver the correct colour and take this one back. The photo on the website and the photo I sent you is clearly different colours. Now I must go ask for refund and won't get my delivery fee refunded. This is not fair.

1 reply

9 months ago

No care about delivery happening

First time using you and not impressed. We needed an important letter of demand delivered to a specific recipient, yet you delivered it to " Plus John" - how will this help us in the small claims court? When I whatsapp you, you dont reply. You seem to show no interest in making sure delivery happened !!

0 replies

MiWay Insurance

9 months ago

Concern around ethics of provider:Butho.

Been with Miway for many years. Been happy with them but often question the integrity of their providers. Butho called me to help with my blocked underground drain. But isntead of coming out with a drain machine to clean it with the one hour free labour, he told me he needs to hire a machine. Thus insinuating that I must pay him. BUTHO has done the same job for me before and had a machine. I remember this provider. So this makes me question the ethical behavior of these providers. I believe he already has a machine. They need to be investigated in terms of their honesty.

1 reply

Zodiac Pool Products

10 months ago

AX20 Elite a poor product

We are used to getting good service from Zodiac but deeply disappointed this time. They could not get a Ax20 working in our pool and then blamed our pool. I asked a very valid question which they don't want to answer as they know their product is the issue but don't want to acknowledge or resolve it. In clear contradiction, the predecessor of this product, the mx-8 elite, worked perfectly in our apparently too big of a pool. This completely invalidates their report in my view. How did the predecessor work perfectly but it's replacement model does not. Please could this be explained to us, as we need to understand the subsequent rejection. I simply want them to clearly explain to me why the predecessor worked fine or they should rewrite their report indicating that their product has an issue and correct it. I truly valued the past amazing service but feel very let down this time. Life is hard enough, and we just wanted our pool cleaning to be easier. Not nice of you to not reply to a reasonable question. It hurts my feelings.

1 reply

Review Distribution

5 Star

10 (5.7%)

4 Star

2 (1.1%)

3 Star

13 (7.4%)

2 Star

50 (28.6%)

1 Star

100 (57.1%)

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