SM
Siyabulela M
Active since Apr 2016
23
Reviews
0
Industries
Reviews
23 reviews2 weeks ago
POOR SERVICE NO REGARDS FOR THE CUSTOMER AND
I logged a call to OLD mutual from March 2026! Till to date issue is not resolved. I have been taken pillar to post and nothing has happened. The delayed providing information to 3rd party team . I don’t know If you are disrespected aS a human ,no sense of Agency from the consultant , I sent a mail to their complaints team (not helpful department you will just log a ticket just for just!was assisted by lady who was willing to help but unfortunately not in charge o all the department. I logged a complaints team two weeks ago and senior consultant **** about trying call which no one called me . Had my phone no missed calls from Oldmutual !! I provided all my information yet yesterday when checking in On the status I am told their are seeing and error, also send inaccurate text. As per my understanding and company policy and everything we read online for OLMUTUAL QUERY SHOULD TAKE 10-30 day long passed, 1 to 5 days loooooong passed, you have no regards for you clients and you genuinely DONOT care
6 replies
1 month ago
TIH/ Dial direct a real disappointment/ ****
I logged a claim to Dail direct my insurance on the 11 of March 2026 and till to date. I claimed for my Windscreen that has a huge crack.i advised the consultant at @dialdirect that I want the original windscreen from VW since the vehicle has auto features. The Insurance wanted me to take the a generic windscreen. I I escalated the issue to the dispute team still beginning of March. I got a response by lady called @ Tanya Jansen van Rensburg who is supposedly a specialist. Her first request was to find out if o still had a warranty which that has nothing to do with windscreen. She took weeks to investigate what ever she was investigating and please note not once have I been called by the insurance not ONCE! This was her response “ We refer to our telephonic conversation on the 11th of November 2026 when the outcome of your dispute was discussed with you in detail. We note from your dispute that you are not happy with the use of secondhand parts being used on your vehicle. During the review of your dispute, it was noted that your vehicle is a 2023 VOLKSWAGEN and that the vehicle is no longer subject to the manufacturer’s warranty. Therefore, the insurer is entitled to repair/reinstate or replace the parts on your vehicle using alternate/secondhand parts provided it does not compromise safety. Please refer to the following extract from the policy terms and conditions in this regard: The purpose of an insurance contract is to indemnify the policyholder, which means we need to place you back in the same financial position or as close to it as possible as you were in before the accident. When a vehicle is no longer under warranty the obligation to repair the vehicle with manufacturer-approved parts falls away. If parts will influence the safety aspects of the vehicle, original parts will be used regardless of the warranty status of the vehicle. It is also noteworthy that the use of alternative parts/secondhand parts is an industry norm when repairing non-warranty vehicles.” I am claiming for Windscreen not parts!!!! And apparently we are in the future because I was contacted on the 11 of November 2026! She responded days later after I mentioned the inaccurate information she provided. Apologizing about lying that I was contacted and incorrect date. Then dictated that what she advised us on STANDS - her exact words” While the claim was correctly submitted, in line with the policy terms and underwriting criteria, the insurer has authorised an approved alternative windscreen, and this decision will be maintained.” THUS DECISION WILL BE MAINTAINED”!! She advised on the 16 of April 2026 that she has escalated the matter to management again till to date no one has responded. Dial direct you are a disappointment and every month you do move sure you debit my account but when I claim for an insured vehicle we not assisted and we are given a clearly *********** “specialist “ who honestly seems to know nothing!!!! A ****!!! You are disgusting and !
2 replies
29 months ago
Istore eastrand mall has worst service. Consultants were no help at all. But attitude problem!!
Went to the istore at Eastrand mall today. WORST EXPERIENCE , the service was extremely poor. Think asking the consults to assist me with my IPhone was like they are doing me a favor. I didn’t get any assistance. The short guy merely just gave me instructions told me to do it myself at home. No point in going to the store definitely waist of my time.
0 replies
29 months ago
Rain has to be the most uncaring provider of all time
We logged a call on the 27 December 2023. We still do not have network #14969918. Waisted our airtime calling and no assistance. We were told on the 27th we will be calling by technician to connect us to nearest tower. They were the first to debit on 24. Collecting but the service is ****. Rain worst worst decision to join this ****ED UP PROVIDER!!!!! I would definitely not recommend waist of your money and time
2 replies
29 months ago
Rain has worst network honestly always issues occurring.
We haven’t had connection since yesterday, contacted the support team and was told I would be contacted soon as possible. Still no feedback and the consultant I spoke to didn’t know what might be the issue. We tried using the two extra sims that came with the router and they are working fine. The issue is the main Sim as it’s been complaining about NETWORK!!!!! We need assistance!!!!!!! Our neighbors that are using RAIN ARE ALSO EXPERIENCING THE ISSUE AND HAVE LOGGED CALLS. Is the issue going to be resolved or are we just ****ed, honestly rain has to be the worst connection. And the consultant do not get back to us about the issue or they just don’t know what the issue is!!!!! Case no. #14786050
2 replies
31 months ago
I was assisted by Sh...
I was assisted by Shireen Jacobs, she’s the best and made the experience for us so much easier
1 reply
38 months ago
No feedback on my initial complaint and account i did not agree on STILL not cancelled
third Complaint regarding a call i logged a month and half ago. I have had no feedback on this account being cancelled and im STill being sent invoice i never agreed on and now the consultants have the nerve to call my workplace. you have not responded to what you as company did to me why are you calling my workplace. Please see the initial complaint For Netstar to cancel the tracker as they were shady and had my banking details with out my permission, debited on my account without authorization, that is ******* and they activated the tracker with out talking to me. i have been complaining and spoke to a lady by name of 'Kanya Mtongwane' which shes never gotten back to me, so clearly you want to debit my account again without my permission again since you dont want to cancel this. i got a call from call center now telling me they will continue harrasing and calling me because of my outstanding balance- This is the call i previously logged ( still not assisted) please read below: I would like to complain and report Netstar, and just make people are aware that something is not right with this company. I purchased a vehicle and Decided to go ahead and let the dealer install netstar on my car which i paid 1500+. No one from Netstar contacted me to ask WHICH PLAN I AM GING WITH OR MY BANKING DETAIL. BEGINING ON FEBRUARY 2023 NETSTAR DECIDED TO ACTIVATE THE TRACKER ON MY CAR WITHOUT COMMUNICATING WITH ME. I CALLED THEM SPOKE TO THEIR MULTIPLE AGENTS WHO ARE VERY UNPROFESIONAL, I ADVISED THEM AND ENQUIRED WHY WAS IT ACTIVATED, I DID NOT APPROVE THAT NOR CHOSE OR PLAN AND GAVE YOU MY DETAILS. MONTHEND OF FEB THEY DEDUCTED R448 FROM MY ACCOUT!!! HOW DID YOU GET MY BANKING DETAILS, WHAT YOU DID IS *******? WHERE DID YOU GET MY DETAILS, I AM GOING TO REPORT THIS AND TAJE IT FURTHER AS IT A ****EN CRIME. NO ONE CALLED ME REGARDING THE CALL I LOGGED, I WAS TOLD IT WOULD BE INVESTIGATED AND NO ONE CALLED ME. WHO CHOSE THE PLAN FOR ME? CAUSE I DID NOT!!!!!!!! WHO APPROVED ACTIVATING AND CHOSE THAT PLAN FOR ME? THIS COMPANY IS SHADY AND I WANT THOSE ANSWERS BECAUSE WHAT YOU DID IS ******* AND A CRIME! Report review
1 reply
39 months ago
unprofessional call center agents and shady service
Second Complaint regarding a call i logged two weeks ago. For Netstar to cancel the tracker as they were shady and had my banking details with out my permission, debited on my account without authorization, that is illegal and they activated the tracker with out talking to me. i have been complaining and spoke to a lady by name of 'Kanya Mtongwane' which shes never gotten back to me, so clearly you want to debit my account again without my permission again since you dont want to cancel this. i got a call from call center now telling me they will continue harrasing and calling me because of my outstanding balance- This is the call i previously logged ( still not assisted) please read below: I would like to complain and report Netstar, and just make people are aware that something is not right with this company. I purchased a vehicle and Decided to go ahead and let the dealer install netstar on my car which i paid 1500+. No one from Netstar contacted me to ask WHICH PLAN I AM GING WITH OR MY BANKING DETAIL. BEGINING ON FEBRUARY 2023 NETSTAR DECIDED TO ACTIVATE THE TRACKER ON MY CAR WITHOUT COMMUNICATING WITH ME. I CALLED THEM SPOKE TO THEIR MULTIPLE AGENTS WHO ARE VERY UNPROFESIONAL, I ADVISED THEM AND ENQUIRED WHY WAS IT ACTIVATED, I DID NOT APPROVE THAT NOR CHOSE OR PLAN AND GAVE YOU MY DETAILS. MONTHEND OF FEB THEY DEDUCTED R448 FROM MY ACCOUT!!! HOW DID YOU GET MY BANKING DETAILS, WHAT YOU DID IS ILLEGAL? WHERE DID YOU GET MY DETAILS, I AM GOING TO REPORT THIS AND TAJE IT FURTHER AS IT A ****EN CRIME. NO ONE CALLED ME REGARDING THE CALL I LOGGED, I WAS TOLD IT WOULD BE INVESTIGATED AND NO ONE CALLED ME. WHO CHOSE THE PLAN FOR ME? CAUSE I DID NOT!!!!!!!! WHO APPROVED ACTIVATING AND CHOSE THAT PLAN FOR ME? THIS COMPANY IS SHADY AND I WANT THOSE ANSWERS BECAUSE WHAT YOU DID IS ILLEGAL AND A CRIME!
1 reply
39 months ago
NETSTAR IS SHADY
I would like to complain and report Netstar, and just make people are aware that something is not right with this company. I purchased a vehicle and Decided to go ahead and let the dealer install netstar on my car which i paid 1500+. No one from Netstar contacted me to ask WHICH PLAN I AM GING WITH OR MY BANKING DETAIL. BEGINING ON FEBRUARY 2023 NETSTAR DECIDED TO ACTIVATE THE TRACKER ON MY CAR WITHOUT COMMUNICATING WITH ME. I CALLED THEM SPOKE TO THEIR MULTIPLE AGENTS WHO ARE VERY UNPROFESIONAL, I ADVISED THEM AND ENQUIRED WHY WAS IT ACTIVATED, I DID NOT APPROVE THAT NOR CHOSE OR PLAN AND GAVE YOU MY DETAILS. MONTHEND OF FEB THEY DEDUCTED R448 FROM MY ACCOUT!!! HOW DID YOU GET MY BANKING DETAILS, WHAT YOU DID IS ILLEGAL? WHERE DID YOU GET MY DETAILS, I AM GOING TO REPORT THIS AND TAJE IT FURTHER AS IT A ****EN CRIME. NO ONE CALLED ME REGARDING THE CALL I LOGGED, I WAS TOLD IT WOULD BE INVESTIGATED AND NO ONE CALLED ME. WHO CHOSE THE PLAN FOR ME? CAUSE I DID NOT!!!!!!!! WHO APPROVED ACTIVATING AND CHOSE THAT PLAN FOR ME? THIS COMPANY IS SHADY AND I WANT THOSE ANSWERS BECAUSE WHAT YOU DID IS ILLEGAL AND A CRIME!
1 reply
40 months ago
Discovery medical aid whatsapp platform
Discovery WhatsApp platform is the most useless form of communication to the clients or its the consultant. it took me a while for the WhatsApp platform to figure out what i needed assistance on then was assigned to the most unprofessional consultant who clearly couldn't give a **** about the issue that i have. Her name is Lindiwe she left me hanging, just advise she's looking into matter without taking my details till today no feedback. literally the worst platform and consultant
2 replies
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2 (8.695652173913043%)
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1 Star
21 (91.30434782608695%)