Active since Jan 2016
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18 reviews2 months ago
Terrible and disgusting
Vodacom!!!! I have had it!!!! I no longer want to deal with you Phumzile because you too have failed at your duties...I want a manager to contact me!!! And not my husband. 0760842260
1 reply
2 months ago
Useless
Good Day Firstly Vodacom is now trying to push the brandt on me for something you are whole heartedly responsible for, is beyond me. Now for all you *********** call centre agents, consultants, ***** "detectives" let me do your damn job for you! I will not be going to no damn police station, as I explained to Phumzile earlier the police doesn't even care that one's home gets broken into what makes you think they will subpoena Vodacom??? Now let me do your job and educate you on your job descriptions and responsibilities!!! 1-I called Vodacom in the second week of January to query my instalment amount, instead I got one *********** staff member after another. 2-I have been requesting you to retrieve all the calls I made with regards to me questioning my instalment instead you went and retrieved a call from 2024 with regards to an upgrade, again your lack of listening and understanding your customers. 3- had someone actually read and understood my emails, request and frustration this Michelle person by the way and not Mitchell would never have reached out to me via FACEBOOK after I commented on a Vodacom add laying out my frustration on you not getting back to me. I have forwarded all the screen shots but I have added it again for you. Seeing that you are so lazy to do a job you app**** for and getting paid for monthly. Now this person is using a Vodacom registered sim card which means the number is registered to your network, how can you not locate or track this person??? Secondly they have good reviews on Facebook from people saying what a great help she has been. She provides me with banking details that is registered on the app as business???? How do you expect me not to believe that it was real???Now tell me how have you never picked this up??? Am I the first customer this has happened to??? Have you never received any complaints from other customers??? For a ***** department you are extremely useless because investigations is part of your job!!! Had you listened to me took my query seriously there would've been no reason for me to trust this person especially given the below screenshots as evidence. Now you telling me you will not take responsibility for something you are to be blamed for??? I lost out on a whole R1800 and you seem to be ok with it, but had someone de*****ed you by taking out contracts using false information you would've been all over the case to try and get the people or persons responsible for that *****, but yet you are so quick to withdraw yourself from this, while a whole someone is using your company's name and network??? Either you are going to do proper investigation and actually do what you were supposed to in January already or your will refund my money or write it off from my current outstanding amount. But I will not let a whole network company worth billions try to place the blame and being irresponsible on me as your client. I will be going to news outlets and let them know exactly what you have done maybe once it's all over the news and you have reporters phoning you and bombarding you at your offices you will deal this matter with the attention and responsibilities it requires. All you have done is inconvenience me, you have done absolutely nothing to apologise for what I have been through even after explaining all my health issues to your consultant. Now the following dear Vodacom I'm asking once again... Why is my instalment amount that high? How much do I owe on the contract that I took out in 2024? Is my insurance cancelled on the devices??? What will you be doing to get to the bottom of this Michelle person??? Have you listened to all the calls I made from January??? How will you be fixing my account??? Now I expect a full comprehensive detailed email with the above...for you to actually listen and to your work because this could've been completely avoided but no Vodacom doesn't care. You send me messages to tell me my ticket has been closed and you have a nerve to send me this response?? You must be thinking you dealing with a 5 year old.... I want this done by tomorrow morning from there I will be getting in touch with as much news outlets as possible. I can guarantee to you had something like this happened to one of my customers and I didn't do my due diligence and intensive investigation I would've been dismissed from my job without a doubt but you Vodacom you seem to just want to protect your perfect image and pretend to be this great company and and and...but in actual fact you just don't care about none of your customers. See attached all screen shots.
2 replies
3 months ago
*********** and useless
Good Day Phumzile I would really appreciate a call back and a solution with regards to this month old query!! Instead your system keeps calling and calling??? Please I need to know why the account is in the arrears amount that it is? What my instalment will be? Has the insurance been cancelled? When will my account go back to being "normal"? This is extremely unprofessional and disgusting services. The level of incompetence has me baffled to say the least. When you call please I don't want to go through a whole 30 minutes of checking systems and and and. Kind Regards Candice Van Rayne 0760842260
2 replies
3 months ago
*********** and pathetic!!!
Good Morning This is pathetic service on another level!!! Your *********** staff and system is frustrating me to the core!!! You have blocked my numbers, you ar depending I pay an amount I did not agree to, now you have your insurance department calling me about outstanding payments??? I told the lady to cancel the insurance immediately and I will not pay for that as all you have done so far is inconvenience me... No one has bothered to get back to me, this query is 3 weeks old!!! And all your stupid system does is call everyday the whole day with a voice prompt asking me to select a date to make payment, no transferring me to a human to explain the situation, the robot or voice prompt drops the calls. I have had enough of Vodacom and its pathetic services, incompetence and no urgency in resolving a query and or complaint. I have given you enough time , now I'm logging a complaint with the ombudsman.
1 reply
4 months ago
Pathetic service
Good Day I trust you are well. Please see below my contract documents and events leading to me sending this email. As you can see I did an upgrade on one of my numbers 0767066516, in November at Cresta store. I was advised of the other numbers also due for upgrade and or cancellation being 0712790179 and 0674027467 and that I would need to call on the 30/11/2025 to cancel. I called on the 01/12/2025 as I wasn't aware the contract and upgrade departments were open over the weekend. Never the less-please refer to my calls made on 01/12/2025 where I specifically asked for a cancellation on both the above number, they asked if I wanted to migrate and offered me few products which I declined as I didn't need or require them. My debit order for December included the cancellation cost as I was advised that I would start my new instalment from January 2026, to no surprise at all Vodacom decided that my instalment was R2400 some cents. I called on the 15/01/2026 to query the amount explained to the gentleman what I requested he advised he will log my request and someone will get back to me. Instead at around 5:30 last week Thursday 17/01/2026 afternoon I received a call from one off your consultants which by the way was extremely disrespectful. She asked about my my data contract and amounts to which I advised her I have not data queries explained to her my instalment query and she just hanged up the phone on me. Last week Friday 23/01/2026 I contacted your customer service department again and explained the whole story again was online for about 30 minutes all to hear: According to the system I put through a temporary/premature notice to cancel. I asked for a migration (which I explained, never happened). The consultant made the note stating same. The system updated late and it was my responsibility to pay for the amount. Now firstly;how pathetic is your services?? How does every person I talk to give me different reasons not knowing what's happening. Why am I responsible for the stupidity of your system and the lack of your consultants knowledge and understanding of calls logged? Why should I pay the Brandt for something you FAILED as a whole company??? I refuse to pay the amount that was supposed to be debited this month, I will only pay as per my contract documents below excluding my insurance!! The rate I'm feeling, I think I should cancel that too, cause you never seem to get anything right. If I do not receive a response to my email within an hour I will lay a complaint in hello Peter and all social media platforms. This is pathetic!!! Contact details 0760842260
1 reply
4 months ago
Pathetic services! Re: [ Ticket: 2438463 ] Hisense Washing machine
I informed Hisense that I needed my washing machine's lid to be replaced, first I had to send numerous emails and calls to confirm if same was received, they requested me to make payment, I did so immediately. After 2 days I send another follow up and was advised they didn't receive the email, I resent the email and after. After 2 more follow up emails, I called to find out what the delay, wow your consultant without a name decided to email me for my address, I questioned the back and forth and wow her last response it takes 2-7 days. Well 2-7 days have long come and gone!! And again I had to call and was advised that the team leader is on another call will me after 10-15 minutes. It's been 30 minutes and still nothing!!. This service is beyond pathetic and I want an apology with the person's name, surname and title. I would also want feedback with regards to how this pathetic service can be rectified and be compensated for all my time and effort that your *********** staff couldn't provide.
1 reply
19 months ago
Horrible I tell you!!
Wow 2 weeks since I posted about my complaint,one call and nothing else. While Vodacom is calling constantly for payment on my account!!! Is there anyone at Vodacom that actually knows what they are doing??? How long am I to suffer at this bad services??
2 replies
19 months ago
Pathetic service
A few months ago, I did an upgrade on one of my lines if not more. I asked the both the lady and gentlemen that was helping me to make sure that all contracts I have including the upgrade I am about to take, that the instalment does not exceed R1000.00. I did a migration on 2 numbers, they advised that the first month I will obviously have to pay the migration costs and so forth which I did. For 2 months I have been paying more than a the agreed instalment which was R995 and some cents. When I called the call centre on Monday they advised that that was not my instalment amount. Now this is my problem, how does this happen? I'm NOT willing to pay the instalment amount as per your system, I am only prepared to pay the double instalment of 995. No one has gotten back to, no one has bothered to do anything so I am fed up with your services and that every time I have to suffer the consequences of your agents not doing what they supposed to.
2 replies
22 months ago
Pathetic, useless, should not even be in business
Pathetic!!! Karen feels that she is incharge of the firm!!! I have send the statement numerous times!!! They have a WhatsApp services where they read the messages and don't bother to reply!!! Clearly this is a race issue...the more I speak in English the more she speaks on Afrikaans!! I asked to speak to a manager which she refused..yes I used the word "gat' as the more I speak the more she speaks over me!!! If you doing this to me how many other people are you doing this to??? How many others are being summoned and placed under legal action for *********** employees that you have working there???
0 replies
23 months ago
Pathetic, useless, ***********
I upgraded my contract a week ago. When I called in on Tuesday to track my order, to my surprise it was never send through by the first consultant. The consultant I than spoke to on Tuesday redone the contract. I than called in yesterday' being the 4th of July to again track my parcel and yet again to my surprise the consultant never bothered to let me know that the devices I ordered has been discontinued.... I again to go through the process!!!! Your services has been the worst ever, you have *********** staff working there, not once have any of the consultants or even a manager bothered to compensate me for this pathetic services and useless customer service that was provided to me, I advised everyone i spoke to yesterday and again this morning I am being admitted into hospital for a major surgery and that I wont be at home to sign for my package!! All i hear is "we apologize for the inconvenience caused" bull you not apologizing for nothing you just want to shut me up!!!!! The consultant i spoke to this morning, wow "mam does your husband stay at the same address as you????? No probably staying in the US, I mean for real??? Furthermore you want to inconvenience me buy having to run around making copies of ID and proof of residence, have a third person to provide their ID??? Utter *******!!! I have been married for 13 years have done multiple upgrades and again your *********** staff members cant even update my surname, after going into various stores to update and sending my documents via email. Still today I an Miss Khan. You are useless, pathetic, and I amdisgusted in the service I received and ashamed to say you are my network provider! Again no form of compensation, no willingness to sort this mater, just pure we apologize and there's nothing we can do to have your devices delivered today!!!! No manger has contacted me, the cinsultant i spoke to yesterday to habe debices changes wow he just decided to drop the call in my ear after saying what he needed to say not even listening further to me, guess he wasnt in the mood to hear of my bad experiences and just wanted to get rid of me!!
2 replies
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