NC
Nasser C
Active since Mar 2009
3
Reviews
0
Industries
Reviews
3 reviews3 weeks ago
REFUND MY DEPOSIT!! U HAVE TO FIGHT THEM.
Dear U Save Management, I am extremely disappointed and frustrated by the poor handling of my deposit refund and the lack of accountability shown by your staff. I returned the vehicle on 27/04/2026 and have still not received my deposit refund almost one month later. On 19/05/2026, I contacted your office and spoke to Luke, who assured me that my refund would be processed. I accepted this assurance in good faith. Today, 25/05/2026, I again had to follow up and spoke to ANOTHER STAFF. He initially informed me that payment had already been made and that I simply needed to wait as it was an EFT. I immediately requested proof of payment. Only then was I informed that Luke had in fact forgotten to process the deposit into my account last week. This is completely unacceptable. I was first given incorrect information and then received a contradictory explanation only after requesting proof. Customers should not have to chase after their own money or be given misleading information. This demonstrates a serious lack of communication, accountability, and professionalism. I am furious that a refund which should have been routine now requires repeated follow-up calls from my side and is only being processed today — one full month after returning the vehicle. I frequently travel to Port Elizabeth and have made use of your services before, but this experience has left me with very little confidence in using your company again. Customer service and accountability play a major role in deciding where clients return. I demand immediate confirmation that payment has been processed today together with proof of payment. I also expect management to address this matter internally so that other customers do not experience this level of poor service and unnecessary delays. I await your urgent response. Kind regards,
0 replies
65 months ago
Awesome Service
Thank you, Berenice, for the awesome service you rendered. I will Highly recommend Start My Car to my family and friends. A Hassle free company, the part incorrect full refund was made. I WILL BE BACK SOON. Regards Fay
0 replies
70 months ago
DISGUSTING SERVICE
THE MOST TERRIBLE COMPANY TO GET THROUGH AND WHEN YOU DO GET A TECHNICIAN SO CALLED? THEY KNOW ABSOLUTELY ZERO! I AM A MEDICAL PRACTITIONER AND COULD NOT RECEIVE MY EMAIL REGARDING MY PATIENTS COVID RESULTS SINCE TUESDAY 18/9. I SPOKE TO NUMEROUS "TECHNICIANS" AND WAS TOLD BY THE 25/9 A SUPER TECH WILL CALL ME!! HOW REDICULOUS ,I AM NOW DECIDING TO CHANGE MY MWEB PROVIDER TO TELKOM . THE MOST DISGUSTING SERVICE PROVIDER EVER!!!!!!!
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)