CD
Clementine D
Active since Sep 2015
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Bad network connection
I have been with Rain for the past years and never had issues with their network connection.I work from home most of the time and lately the connection has just gone very bad, called twice and spoke to agents who don’t understand English, it sounded like an international call centre and there was language barrier, second agent said she would reset but the network connection in our area is still a battle. I also spoke to a few friends staying around and using rain but they are also complaining about the same issue. We are paying a lot for nothing lately. I am constantly having to reset my WiFi and hoping for the best but it is starting to annoy me.
2 replies
10 months ago
Pathetic service
The level of service at KFC Diepkloof square is pathetic and out of this world. It’s like they are running some ****a shop and doing us customers a favour. We went there yesterday afternoon for some quick lunch and the self service kiosk was out of service then we stood in the long queue with only 1 teller assisting and when we got to her she told us she is only accepting cash and we must go back to the kiosk, when we told her it’s not working she said someone would go check the kiosk, eventually they were fixed and we had to go back and order there meaning the people who came after us already ordered if they had cash, after we ordered and opted for the receipt to be Sms’d we went to the collection side where your order will not be called out numerically unless if you go and present your receipt, I showed the lady my sms and order number which she then sent me to the initial teller to go and ask for a print out of my receipt. I lost it and I didn’t understand why I have to do the work as a customer, ordering only was not enough I have to go up and down before getting my food. It meant after getting a print out I must go back and only then have my food packed,which was not done until the manager Kgotso intervened and packed the food as a take away after we ordered it as a dine in. There is no Service and the is no sense of urgency. You have to fight to order,have your order done and packed on time.
0 replies
10 months ago
Pathetic service
I had a slow puncher on my front left tyre and wanted to go and have it fixed there. I was stuck in the china mall traffic for almost an hour and knowing that it was a Saturday and they close early I called them while stuck in traffic near the garage and asked the manager if he could ask the petrol attendance to open a way for me since there is an entrance through the garage and he refused. Eventually I made it there 20 minutes before they close and one of the employees said to me “sorry we are about to close so we can’t help you “ which I responded saying “there is still 20 minutes before you close “and went to the manager. He agreed they would help me and asked me to park my car so they can check the tyre. When I was about to park my car the same employee who said they can’t help me came and said he was about to use the space for another car which came before me and I moved out my car.Another guy came and said he would help me and 2 minutes later the manager came and said his machine is not working. The service is shocking and very sad. It’s like they are running some ****a shop or they are doing customers a favour. I drove off because there was no way I was going to pay for such pathetic service, II immediately lost my trust because the manager even started convincing me that I must buy new tyres and told him they are brand new. They wanted to take advantage of me as woman. I went to another service provider where I didn’t have to beg for service.
0 replies
15 months ago
I had one telephonic...
I had one telephonic conversation with Danika Naidoo and the experience was exceptional
1 reply
20 months ago
Miway home content insurance -its a ****
I have my car and home content insurance with them. Little did I know that they are the worst when it comes to home content and building insurance, I only found out after asking friends due them rejecting my home content claim. I claimed for an LG smart TV which was bought brand new less than 4-5 years ago and their reason for rejecting my claim is: WEAR AND TEAR meaning its old. I have never heard of such in my entire life, I didnt know we have to get a new TV every 3-5 in order to have it covered , I think it would make better since if we were referring to an old TV which was bought 10 years ago, not sure how we need to maintain the TV so it does not become a WEAR AND TEAR. It took them less than a day after the assessor fetched my TV for them to determine than its a WEAR AND TEAR, the claims team called me and said they would email me the rejection letter,no email was received until I logged into the app and picked up the letter otherwise I would still not have it.I logged a dispute on the same day and today is an week later still with no feedback or acknowledgment from disputes and neither did they return my TV.I had to call to even ask where is my TV since they rejected my claim, I guess they don’t know or care.I am very disappointed and will also take it to the ombudsman. I am still waiting for a formal feedback on my dispute with a full report of how the wear and tear was detected so I can also take it up with LG. The next step is to cancel all my insurance with them and get a transparent insurer. I will also tell my family and friends about this ****.
1 reply
33 months ago
The service from Tha...
The service from Thabani Nnguni from MiWay was exceptional 🎊
1 reply
34 months ago
I received an outmos...
I received an outmost best service from Phumla
1 reply
46 months ago
Super service
Super service to Nokuthula Dhlamini, called to cancel my insurance and she retained me....
1 reply
54 months ago
Incompetent staff
I was so disappointed when my car didn’t want to start and could not get help on time from MiWay,after the relationship I have built with them and always recommending them to friends and family.Consultant promised to get back to me regarding the tow truck and I waited in midrand from around 4:30pm until past 6 when my car decided to start, when got home I received an email saying the tow truck will come at 9pm. I am going to CANCEL my insurance with them can’t be dealing with such incompetency when I work so hard for the premium I pay😔
1 reply
60 months ago
Always get horrifying service at Shoprite South Gate Mall
I went to Shoprite South Gate, which I hardly go to but whenever I decide to shop their service is pathetic and horrible. I wanted a few things and used the small trolley, they had long queues and joined the queue from the back. The lady whom described herself as the manager came and said I must go out of the queue and find myself another queue after I stood in the queue for over 30 minutes, I insisted to be helped in the same queue, she said they wont help me "YOU WONT PAY" because my items looks more than and I am queuing on the express till. She argued with me until the express teller called me as I was next, I unpacked my grocery which could not have been more than 15 items, she came and packed back my grocery saying I must wait for another teller and the person behind me must be helped. She behaved like somebody who is not trained, nor know anything about customer service. 1. She didn't have her name badge and when I asked her name, she kept on ignoring me. 2.I asked if I could be assisted by her manager, she said she is the manager even after I asked who she reports to with no answer 3. The teller willing to assist me and she came and put back my grocery in the trolley 4 Did the same to other customers behind me whom had to go and join other queues after a long wait. 5. When I asked the teller who was assisting me who her manager is, there was not answer and insisted that I wont pay until her manager comes. Don't know if their manager's names cant be disclosed nor see customers. 6. Eventually spoke to someone whom she said he is her manager, which I don't believe because she still went on with her bad attitude in front of him and lied that she directed other customers to alternative tills. 7. When I asked her name she never gave it to me, until heard other cashiers calling her. 8. Her so called "manager" apologized on her behalf and I advised him that wanted the apology letter directly from her, and the manager said " it will not be possible" Please advise what are we supposed to do as customers when we experience such service??????I am still mesmerized by her behavior.
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
7 (58.333333333333336%)