NM
Nokuthula M
Active since Sep 2015
26
Reviews
0
Industries
Reviews
26 reviews3 weeks ago
Update of my credit profile
I am extremely frustrated with the poor service I have received from DStv/MultiChoice regarding my DPP (Decoder Payment Plan) account. Account Number: 87687181-1420419 ID: 8202250421082 I contacted DStv last week after noticing that my account was still reflecting 3 months in arrears, even though I had already made arrangements to close the account. The consultant advised me that I first needed to pay a cancellation fee before the account could be closed. I paid the required fee and was then informed that the account had officially been closed. However, my frustration now is with the update of my credit profile. When I asked the consultant about this, he told me he “knows nothing about that,” which was very surprising considering he works for DStv. I was not given any guidance or assistance on how the matter would be resolved. To make matters worse, my emails are being ignored and there has been no communication or feedback from DStv regarding the correction of my credit profile. I expect DStv/MultiChoice to urgently update my credit profile to reflect that the account has been settled and closed, and to provide proper customer service instead of sending customers from pillar to post.
0 replies
10 months ago
Too slow in updating customer information
This credit bureau can destroy your life; they take too long to update customer information and updating credit score. I had an old account from African bank which I've send numerous emails asking them to remove it. the account was last updated in 2022 and their new system which does not allow you to place a dispute.
1 reply
11 months ago
Terrible Service - Still Waiting for My Refund After 17 Days!
I made a payment to this company 17 days ago, and I am still waiting for my money to be refunded. Despite giving them more than enough time to investigate, they keep making empty promises and excuses instead of resolving the issue. It is shocking how little they respect their customers — they are quick to take your money but drag their feet when it comes to paying it back. I have now escalated this matter to the Ombud and the NCR and will be opening a formal case against them. I strongly urge anyone considering using this company to think twice. If this is how they handle simple transactions, I can only imagine how bad things get when there are bigger issues. Do yourself a favour and take your business elsewhere — you’ll save yourself time, money, and unnecessary frustration.
0 replies
11 months ago
Title: Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support
I am absolutely appalled by the level of service and the way my recent concerns have been handled by DSTV. I raised an issue regarding my account, which had unauthorized charges and services added without my consent, and to make matters worse, I was treatct Plus and HD PVR subscription, were added—services I never signed up for. I had explicitly called DSTV’s support center to cancel my Compact subscription and Showmax, which was supposed to be part of a price lock agreement that ends in two days. However, these services weren’t canceled as requested. Instead, new subscriptions were added without my authorization, and my account continues to show incorrect charges. What’s worse, the consultant I spoke with, Sihle, was not only rude and unprofessional but also **** about the terms of my contract. When I raised that my contract was ending in 24 months, she initially stated that the agreement would end in two years, but when I told her that the price lock agreement was ending soon, she abruptly changed her story, claiming that it was actually ending in four days. To top it off, she tried to push additional services onto me, forcing me to take them, which was completely unacceptable. Despite paying my account in full for the last three months, I keep receiving notifications stating my account is in arrears. This ongoing issue is causing significant frustration and concern about whether I’m being overcharged or misled. I am now requesting that DSTV: Immediately remove the unauthorized Compact Plus and HD PVR subscriptions from my account. Correct my account balance and payment history. Confirm that my request to cancel Compact and Showmax has been processed. Provide a formal explanation as to why these unauthorized charges and subscriptions were added to my account. This entire experience has been incredibly stressful, and I am deeply disappointed with DSTV's lack of urgency in resolving this matter. If these issues are not addressed immediately, I will have no choice but to escalate this matter legally and explore other service providers. Account: 87687181 ID:8202250421082 068 700 6552
0 replies
16 months ago
Unacceptable Service & Lack of Accountability – Stellenbosch University [email protected],
I am extremely disappointed with the poor service I have received from Stellenbosch University regarding the handling of my student account. My employer made payment for my studies in May 2024, yet my account has STILL not been updated on the student portal. Despite numerous emails and calls, I have received little to no assistance. In January 2025, I spoke to a representative using the email [email protected], who assured me that my account would be updated and that I would receive an updated statement. Months later, nothing has changed! I have sent multiple follow-up emails, all of which have been ignored. This ongoing issue is preventing me from accessing my results, and the lack of urgency from the university is beyond frustrating. It is completely unacceptable that a matter of this importance is being disregarded despite my continuous efforts to resolve it. I expect Stellenbosch University to act professionally and rectify this issue immediately. If not, I will be left with no choice but to escalate my complaint further. I strongly urge future students to be cautious about dealing with the university’s finance department, as their lack of accountability and poor service is deeply concerning. #UnacceptableService #StellenboschUniversity #PoorStudentSupport #IgnoredEmails
0 replies
17 months ago
Slow actioning of dispute
The slow handling of disputes by this credit bureau has been extremely frustrating. I previously submitted a dispute for a paid-up Planet42 account, and they took seven days just to begin processing it. To make matters worse, those seven days were not included in the 20-day resolution period. Ultimately, I had to request them to cancel the dispute because of their delays. In contrast, TransUnion resolved the same issue in less than 20 days after I provided a paid-up letter. I struggle to understand why Experian takes so much longer. If we had the option, many of us would prefer using TransUnion because their service is significantly more efficient. Now, I’ve submitted another dispute for the same Planet42 account via their system, accompanied by emails sent on January 2, 2025, yet no action has been taken to date. Their delays are unacceptable and are causing unnecessary inconvenience.
7 replies
17 months ago
Request to Update Experian Profile - Payment for Planet 42
I am deeply disappointed with the service I have received from Planet 42 regarding the update of my account. Despite settling my account in June 2024 and providing proof of payment, they have failed to update my information on Experian (credit profile). I have made numerous attempts to resolve this issue, but my requests have been ignored or neglected. the account is active on Experian is not closed. This lack of responsiveness and accountability has negatively affected my credit profile, causing unnecessary stress and inconvenience. Such behavior is unacceptable, especially when customers have fulfilled their obligations in good faith. I believe transparency and accountability are essential for a company that aims to serve its customers effectively. Unfortunately, Planet 42 has fallen short of these expectations. If this matter is not resolved promptly, I will be sharing my experience on social media and other consumer review platforms to raise awareness about this poor service. Customers deserve better, and I hope this serves as a wake-up call for Planet 42 to prioritize their customers' concerns. To potential customers: Proceed with caution if you’re considering engaging with Planet 42. Make sure to keep detailed records and follow up persistently if issues arise. Rating: 1/5 I hope this review encourages the company to take responsibility and improve their service standards.
1 reply
18 months ago
Planet 42 refusing to close an old account at Experian affecting my credit profile
Since I am not getting any cooperation from Planet42, will be writing a new review every week. Till they close this account. Send several emails with no response or action. Paid up account not closed on Experian SA credit agent It seems that Hello Peter is the only platform where I can be heard by Planet42. I settled my account with them in June 2024 and received a confirmation letter stating that the account was closed. However, to this day, the account remains active on my Experian SA credit profile, showing a balance of R9,940. I logged a dispute with Experian on October 21, 2024, but they have not received any response from Planet42. I have also sent multiple emails to Planet42 without receiving any reply. The worse part this is affecting my score, maybe they don't want me to get any credit after them. This lack of response and disregard for customers is deeply frustrating. It’s disappointing that I have to resort to public platforms like this to get them to take action. Based on my experience, I would not recommend Planet42 to anyone, nor would I refer others to rent a car from them. This has been an absolute nightmare.
3 replies
18 months ago
Refusing to remove a dispute linked to my ID
This company is completely useless and should honestly close its doors. It is impossible to get hold of them. I’ve sent several emails without receiving any reply. I logged a dispute with Experian regarding Planet42 on October 21, 2024, and they only took action on November 27, 2024. Why would it take so long to respond to a customer’s request? By contrast, I lodged the same dispute with TransUnion, and it was resolved immediately. Their inefficiency is costing us as customers. The worst part is that I need to use my credit profile, but I can’t because they’ve placed a dispute on my ID. I have been requesting for the past six days for them to remove the dispute from my ID and cancel the prolonged investigation, yet nothing has been done. This level of service is unacceptable. I wish there were a way for the government to intervene and close down such agents who fail to provide the service they claim to offer.
2 replies
18 months ago
Paid up account not closed on Experian SA credit agent
It seems that Hello Peter is the only platform where I can be heard by Planet42. I settled my account with them in June 2024 and received a confirmation letter stating that the account was closed. However, to this day, the account remains active on my Experian SA credit profile, showing a balance of R9,940. I logged a dispute with Experian on October 21, 2024, but they have not received any response from Planet42. I have also sent multiple emails to Planet42 without receiving any reply. The worse part this is affecting my score, maybe they don't want me to get any credit after them. This lack of response and disregard for customers is deeply frustrating. It’s disappointing that I have to resort to public platforms like this to get them to take action. Based on my experience, I would not recommend Planet42 to anyone, nor would I refer others to rent a car from them. This has been an absolute nightmare.
2 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
24 (92.3076923076923%)