LB
Leah B
Active since Jul 2015
27
Reviews
0
Industries
Reviews
27 reviews19 months ago
Paying for Showmax but not able to access it!
I am paying for Showmax yet I cannot access Showmax since they have changed to the new app! I have phoned them, have done everything possible to connect via my DSTV app they keep on telling me that I must create a new email address, what is wrong with them! Why am I paying for something that I cannot access!!!
6 replies
20 months ago
No words!!
Discovery is at it again, always blaming their clients! On the 29th of June 15.20 I contacted them via chat on the website and was put through to Tsholofelo Boloi, whom I spoke to with regards to the purchasing of a new vehicle to register my new vehicle, and advised her that my Suzuki that was on was traded in hence the request to submit new details. This was done via chat! My old car was never removed and I have been paying for two cars since July! I only noticed when I had to go in and check something on the website, and then checked my bank statement as well.Then she said that she would phone me which she did and now claims that on the phone call nothing was mentioned about removing my old vehicle, but I clearly stated that on the chat, why do they not check that. Again I am struggling with Discovery they are quick enough to take your money, but when it comes to reimbursing you, its an endless struggle! I have emailed my proof of purchase where it stated that my Suzuki had been traded in for the newly purchased vehicle. I a m really tired of Discovery last year it was a medical issue. Can this please get sorted!!!
3 replies
23 months ago
Insurance Broker not yet assigned!
I had an issue with my broker last year where he forgot to take my daugher off my medical aid and I got charged for six months, and neither would take the blame for it, eventually Discovery did, after dragging their feet for months, but I have still not been assigned another broker !! It has been since last year September and still no sign of another broker! This is for health and car insurance!
2 replies
23 months ago
Worst courier service in South Africa!
I order some things from overseas, the parcel arrived, then it was delayed at Johannesburg due to some problem with the parcel, then the next notifcation after trying to get hold of them, writing, they simply said they tried to deliver the parcel there was nobody at the office!!! There was nobody here and I still cant get hold of anybody!! In the meantime I have paid but no parcel!! When I got hold of them online they are so unprofessional and pathetic came back and just said due to some problem in Johannesburg, in the meantime the tracking said that it was at the depot in Cape Town!! Please do not use them, boycott them!!! Hope you close down!
0 replies
23 months ago
Worst service from Standard Bank
Worst Service. I have been trying to verify my credit card for my cash wallet on my phone. This is now the 5th day that I have been phoning, asking them to phone me back, of course they did not, phoned again, nobody takes my call kept waiting, wasting my airtime, then wrote complaint on my Standard Bank app, got an email saying that will attend to me shortly. That was 3 days ago!! How do they keep their clients?? Please sort this out as I need to use my cash wallet!!!!!
1 reply
30 months ago
Shocking Service
Shocking service and behaviour from Discovery After my initial complaint in the 5th of December I got a call back from Gabriel from Diacovery advising me to send through all my correspondence to him and he will make sure that I get reimbursed as Discovery and broker, who is emplyed by Discovery,seriously let me down as Leon Vermeulen the broker did not cancel my daughter's mecical aid as arvised via whatsapp in May and again in June! She left for Holland and the broker removed the insurane on the contents of my house but nit my daughter. payment for my daughterafter I advised my financial broker Leon Vetneulen that I wanted him to cancel the medical aid the ens if May, vua whatsapp and he claimed he never read the whatsapp but confirmed in email that he had camcelked the policy for contents od my house!!! Gabriel then asked me to srns prood that my daughter had travelled which I did!!!! He felt that I had been seriously let down by Discovery and he was very professional and friendly.I sent through all the documenration, proof of requesting removal for my daughter etc. He then send through an email requesting proof of her departure which I sent through. Then got a replt saying that I travelled with my daughter in August as I downloaded cover for medical whilst overseas, which she also got!!!! I travellef to the UK on my own my daughter was in Holland already and the reasin she was on the Medical cover was because my broker had failed dismilllay to remover her as she was still on as my deoendant due to negligence on your behalf!! They advised me that they can only backdate the removal and from what I could gather will be reimbursed for contribution paid for your failure!! Which is not the case I got a form to say I consent to this BUT still owe them R1900 something!!! Are you kiddijg me, six months of taking my money now you want more because you have failed to perform! I have lodged a claim with the Ombudsman and will be moving over to another medical aid in the new year. Discovery I am in the corporate world and believe me I have spoken to a lot of people who are with Discovery and they are all unhappy with you and looking elsewhere. You fo not care about your clients! I will never promote you, and after I had my financial broker removed, you were suppose to assign a new broker! Not a word from you!!! My daughter's contrubution for 6 months is almost R18000 but yet they want me to pay them 'what I owe them' back??? Their negligence, their responsibility! I have also sent an email asking to cancel my vitality with immedistw effect, a month or two ago, nothing has been done, monies were also taken for Vitality for my daughter every month as she was not removed from my medical aid. Another failure on Discivery's part. I should be claiming back her monies back as well!!!
3 replies
30 months ago
Shocking service and behaviour from Discovery
After my initial complaint in the 5th of December I got a call back from Gabriel from Diacovery advising me to send through all my correspondence to him and he will make sure that I get reimbursed as Discovery and broker, who is emplyed by Discovery,seriously let me down as Leon Vermeulen the broker did not cancel my daughter's mecical aid as arvised via whatsapp in May and again in June! She left for Holland and the broker removed the insurane on the contents of my house but nit my daughter. payment for my daughterafter I advised my financial broker Leon Vetneulen that I wanted him to cancel the medical aid the ens if May, vua whatsapp and he claimed he never read the whatsapp but confirmed in email that he had camcelked the policy for contents od my house!!! Gabriel then asked me to srns prood that my daughter had travelled which I did!!!! He felt that I had been seriously let down by Discovery and he was very professional and friendly.I sent through all the documenration, proof of requesting removal for my daughter etc. He then send through an email requesting proof of her departure which I sent through. Then got a replt saying that I travelled with my daughter in August as I downloaded cover for medical whilst overseas, which she also got!!!! I travellef to the UK on my own my daughter was in Holland already and the reasin she was on the Medical cover was because my broker had failed dismilllay to remover her as she was still on as my deoendant due to negligence on your behalf!! They advised me that they can only backdate the removal and from what I could gather will be reimbursed for contribution paid for your failure!! Which is not the case I got a form to say I consent to this BUT still owe them R1900 something!!! Are you kiddijg me, six months of taking my money now you want more because you have failed to perform! I have lodged a claim with the Ombudsman and will be moving over to another medical aid in the new year. Discovery I am in the corporate world and believe me I have spoken to a lot of people who are with Discovery and they are all unhappy with you and looking elsewhere. You fo not care about your clients! I will never promote you, and after I had my financial broker removed, you were suppose to assign a new broker! Not a word from you!!! My daughter's contrubution for 6 months is almost R18000 but yet they want me to pay them 'what I owe them' back??? Their negligence, their responsibility!
0 replies
31 months ago
Shocking Service from Discovery and Broker!
I have been with Discovery Medical Aid since 2016 and they employ Brokers who work FOR THEM to assist their clients. However, My broker Leon Vermeulen conveniently forgot to remove my daughter from my medical aid as she was leaving for overseas and not coming back, but on the message that I sent him I asked him to remove my daughter the end of May and to cancel the contents of my house. He cancelled the contents but never ever cancelled my daughter's medical aid, for which I happily paid for 6 months!!! I then send him a message to tell him soon after I asked him to remove my daughter, to asked him to check whether he had taken her off as my policy was still very high, I knew that it had gone up, but still thought it was high. He never even responded to me. Then when I told him all of this, he said that Discovery will not reimburse me the 6 months contribution (about R18000) as they want an email in writing that stipulated that? How did he then sent me an email when I requested the cancellation and removal saying the contents had been cancelled! He did not offer any help or support and I lodged a complaint with Disovery, with all the relevant emails and correspondence. A mr Preesan Govender was so incredibly rude, asked me whether I had liaised with my broker and should sort it out with him? Seriously!! I then lodged a claim with the CMS and they wrote back that I should lodge it against the broker as they cannot justify the claim against Discovery, but to lodge a claim with the ombudsman which I have. Discovery employ these brokers! I have subsequently removed had my broker removed, but I cannot see why he should not be held liable for his actions, and try and pin it on me? So yes, fed up with Discovery, wanting to move my car insurance and health insurance. They only care about money not their clients!
3 replies
34 months ago
EXCELLENT SERVICE FROM MS LETEANE MATHLODI
My sister's late husband's estate took three and a half years to finalise. Having gone through 5 different people handling the estate, it finally took ONE PERSON that made a difference in our lives, restored faith in humanity and in Standard Bank. I want to say how absolutely professional, kind, compassionate Ms Leteane Mathlodi was to myself, who was handling the estate on behalf of my elderly sister (almost 80). She took matters into her own hands, personally phoned me, regular emails until the last minute details that she took care of. I don't know how to thank her enough for what she has done. The world needs more people like MS LETEANE MATHLODI. I think Standard Bank is very very lucky to have her as she has added value to their bank. Thank you from the bottom of our hearts on behalf of myself and my sister. Please take a leaf from her page fellow employees of Standard Bank. I applaud you Ms Mathlodi.
1 reply
35 months ago
No caring attitude service from Discovery!
I have now been a member of Discovery Health for more than 10 years, and have just recently submitted a claim for my daughter for contact lenses, which is suppose to come out of the welthfund, which the optometrist have submitted, I have submitted, and there is more than enough money to cover the claim, but they still have not paid the claim. I have tried phoning them, I have tried chatting to them online, they are useless, I ask for a person not a bot to chat to, but still nothing has happened! Can they just settle this claim as it is a small amount and the monies are there? To be honest I have been so disappointed with Discovery all they do is increase their prices but there is no service at all. I then rated Discovery as they send me a rating form via email, they are very quickly to get a good rating, so I gave them the worst rating. I then get a call from a woman from Discovery who I would also rate below 0, who asked me what the problem was so I told her. Her answer ok thanks and she put down the phone, no apology nothing. I have also spoken to a few other people who have complained about Discovery. So you either up your service, do your job or you are going to lose members!
2 replies
Review Distribution
5 Star
3 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (18.51851851851852%)
1 Star
19 (70.37037037037037%)