SR
Simon R
Active since Jul 2015
3
Reviews
0
Industries
Reviews
3 reviews46 months ago
Excellent Wireless Internet on the Garden Route
For Garden Route Internet, absolutely brilliant. Always available if needed, service impeccable and connectivity spot on pretty much all the time. On the odd occasion like 2 or 3 times in more than years when a tower had an outage, connectivity was restored within a few hours, and I always got an email/SMS to inform what was going on. So sad to leave as I've moved to fibre, but if wireless is your only option, they are great!
1 reply
118 months ago
R700 Parking Fee after Airport pickup no-show
<p> I requested an Uber at 405am last week to be at the airport by 450am. The trip would take 15-20mins. Assuming that to be enough leeway, the app told me a driver was 7mins away. I called the driver to confirm, and he replied 5mins and described where he was to confirm. After 15mins I tried to call again as I was becoming concerned about missing our flight. The driver then failed to answer. After a further 15mins of trying to contact him, it was 435am and I had no choice but to take my own car, complete with wife and screaming child due to the chaos. We made our flight, just, but had to leave our car for 3 nights in the long term parking, costing R688. </p> <p><br />Uber repeatedly replied to my complaint via the app, thanking me for 'reaching out' and reassuring me I WOULDNT BE CHARGED A CANCELLATION FEE. Ridiculous. They then on the 4th reply finally admitted they would not be paying me back for the parking. </p> <p>I will not use them again, but call a regular cab. </p>
0 replies
133 months ago
Inflexible returns policy for a unique case
Really disappointed with your after sales service at Cape Gate. 2 months ago I bought a Lenovo laptop for my small office. Returned it 8 days later due to blue screen. Told 6 weeks for an inspection (missed immediate return by 1 day). Was told 2 weeks later (nice!) we could get a replacement. Original product was out of stock so we got a lower spec Lenovo and the balance on a Gift Card (not so nice). 3 weeks later this laptop will not start. I returned to Cape Gate again, to be made to wait 15mins at returns for a salesman to appear. After going inside, I was told 6 weeks again for an inspection, to which I requested an immediate replacement with a different brand, as we cannot wait another few weeks for a product that was paid for 2 months ago already. The salesman escalated it to his Manager who then politely escalated it to the General Store Manageress I assume. While initially polite, she did not take into account the unusual circumstance (2 laptops giving up in quick succession), but refused to accommodate what I believe to be a reasonable request.<br> Some response from the Call Centre (who didnt phone back) or Store itself would be appreciated.
1 reply
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)