SG
Shrinivasan G
Active since May 2015
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Terrible service
Avoid at all costs. Paid over R1000 per month for service and warranty, only to be declined at time of need. Did a standard service but was penalized 50% for not sticking to the 15000km or 1 year rule. I did only 10,000km in just over a year. There were no additional items required that would warrant the 50% penalty. Labour limited to 1 hour and parts must not be OEM and also limited. If you think this is acceptable, then by all means go ahead
1 reply
15 months ago
Service priority based on skin colour
Terrible service with priority given on basis of skin colour. Whilst viewing the car at a scheduled appointment, got asked to go to the waiting room for coffee even before the test test drive. Trusting the dealer we obliged. A white family arrived 30 minutes after us was given priority for viewing and a test drive. Waited 30 minutes to find out later that they decided to buy it. Long drive back to City where I will keep my business. In the future.
0 replies
15 months ago
Priority based on skin colour.
3 minutes ago New Terrible service with priority given on basis of skin colour. Whilst viewing the car at a scheduled appointment, got asked to go to the waiting room for coffee even before the test test drive. Trusting the dealer we obliged. A white family arrived 30 minutes after us was given priority for viewing and a test drive. Waited 30 minutes to find out later that they decided to buy it. Long drive back to City where I will keep my business. In the future.
0 replies
51 months ago
Poor customer service
Appalling customer service. Took my car in for an emergency repair of leaking coolant. I mentioned that since I was planning a long trip, they could do the oil service as well, even though it was not due. Only Oil service was done. Thereafter took 2 days to advise what was wrong and stated that repair could only be done once payment was made, although car has warranty plan. A call to senior management revealed that prepayment was NOT their policy. With no feedback from Weiss themselves, it took numerous calls and a visit to the place to get the car in 7 days. Service advisors are either overworked or not trained properly.
0 replies
134 months ago
Return policy
I purchased a window shield after my son was born from Baby City Bedfordview. I immediately tried it at the parking lot and found it did not fit even though the packaging stated for all car types. I took it back to the store and the manager refused to return my money.<br> <br> Her response was that the sales person should have informed me about the product being a temporary measure. I was forced to either take the defect product of take something in cash equivalent. I had already purchased everything I needed.from the store. <br> <br> The \no cash refund"policy should not have applied here and I believe it is a pathetic attempt to make money. In short"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)