ND
Nomfundvo D
Active since Apr 2015
19
Reviews
0
Industries
Reviews
19 reviews2 weeks ago
Contraceptives are considered a pre-existing condition by Bonitas
I rejoined Bonitas Mar-25. I fully disclosed in my application forms that I have a Mirena that requires replacement. At joining, an 18 month waiting period was imposed by underwriting due to the fact that I've had more than 90 days since my last coverage (it was 6 months) On 17 May 2025, I sent an email enquiring about whether Bonitas could consider waiving the waiting period for the Mirena. On 19 May 2025, I called your general line and I was told that this is with underwriting and they take 3 days to respond. Monday 25 May, I phoned again because it had now been more than 3 days with no response, general enquiries told me it was still sitting with underwriting but there was no response. They told me to email underwriting directly which I did and the next day (26 May 2025) I received the below. "We acknowledge receipt of the e-mail. Please note that underwriting is correct done in accordance to the Bonitas Underwriting Policy and the Medical Scheme's Act and all previous cover has been taken into considerations as there is a break of more than 90 days." Let's be clear on this, contraceptives are not a pre-existing condition that you can impose an unreasonable amount of time for waiting period. A mirena is contraceptives, not a condition. If Bonitas would much rather I get pregnant, costing way more money than just a Mirena, let me know. Your underwriting team is very disappointing in their response time and consideration for what is practical.
2 replies
10 months ago
FNB Eswatini is HORRIBLE!
This is now my third complaint! FNB Eswatini took my money. Returned partial. I want a full break down of how they got to that really low amount so I can complain some more on how they are wrong! I want my money back and I am sick of this now! They told me they would send me a breakdown by the end of last week. Last week came and left. It’s Tuesday now. No one has called or emailed. Service has gotten terrible at FNB Eswatini as of late. I WANT ALL MY MONEY BACK.
1 reply
10 months ago
Overcharged fees. So many enquiries and very little communication.
I was overcharged service fees on my FNB Eswatini account. After almost a month with no resolution, I wrote on here to get this moving. Yesterday I got some of my money back but it is not the amount I am expecting. I have asked for a breakdown on how they go the amount so I can dispute it if I believe it is STILL WRONG and I was told to go in branch to speak to a manager. All of a sudden, when the entire time my query has been handled via email. I have responsibilities and I can not be chasing after you guys for a mistake you made. Please provide me with a full breakdown on the amount returned to me. I am tired of this back and forth for an issue created by you guys. I always comply and provide documents when requested. I would like to receive the same back.
1 reply
11 months ago
FNB Eswatini has questionable customer service
My account was change with FNB Eswatini and I chose the bundled option. On the 26th of Feb I was told that they were having issues getting this selected on my account and I was paying per transaction. On the 20th of June I had a close look and saw really high fees and I notified them that I’m not supposed to be getting these fees because I chose the bundled option. To date, FNB Eswatini has said they are still in progress with returning my funds. Issues you guys have are not my problem and I should not have to pay for issues you are having. May I have this resolved and have the funds returned to me. 18 years banking with you guys with a business account as well and I truly believe it is time for me to leave. This is not okay and it is unacceptable.
2 replies
14 months ago
Terrible finance department and service
I am honestly so tired of the lack of service and accountability. Does metrofibre even have a functioning finance department. I have sent SO many emails and logged so many tickets and they say “solved” but nothing is ever resolved. I made a forex payment on the 10th of March after getting installed and got my services suspended mid work call and had to struggle to get services back. I even forwarded the PoP that I had sent on the 10th when I got suspended around the 26th. I have also sent another PoP on the 1st of April after making a payment BEFORE even receiving an invoice. I have all the amounts still showing as a balance and I keep getting emails that I am owing despite me sending the proofs several times. Finance HAS NEVER answered any of my calls and has yet to ever reach out to me about any concerns they may have regarding anything. I work from home and the looming disruption to my service is a very serious problem. No one ever responds or ever returns emails or calls with information. I’m ready to look for another provider after only just over a month. This is appalling
1 reply
34 months ago
Inadequacy of travel insurance
I've been a client of FNB for nearly 20 years. I am due for international travel for work very soon for which I took out travel insurance with TIC after purchasing my flight using an FNB card. My travels were delayed by a month and I communicated that to TIC. I was told you my policy was void because I don't have return ticket. My work contract states travels are reimbursable so I only had finances to go. The policy I took out is for the full duration as per the contract. I did not mislead or misrepresent my travels. I've tried to get assistance on what cam be done and I was just told to cancel the policy. I am receiving little to no assistance in getting appropriate travel insurance. My work contract, duration of my policy and institution is all verifiable. I understand the need for rules and regulations but I am willing and able and able to provide additional documentation to ensure I follow all the rules. Please may i get assistance as soon as possible
2 replies
34 months ago
Money hungry agency
I emailed requesting changes to my insurance policy as I have to depart a month later. I am not able to book a return because it is supposed to be covered by my employer. Help desk states that I need to purchase another policy with no indication about the return of funds for the existing policy. Are we ****mers now?
0 replies
34 months ago
Terrible customer service
My mother has been trying to access her investments since the 7th of August and every time she contacts help they tell her to reset her password and login and every time she is not able to access her funds. There has been back and forth with different people about the same thing to no avail. This is ridiculous and no one seems to be able to help
2 replies
34 months ago
Terrible customer service
My mother has been trying to access her investments since the 7th of August and every time she contacts help they tell her to reset her password and login and every time she is not able to access her funds. There has been back and forth with different people about the same thing to no avail. This is ridiculous and no one seems to be able to help
0 replies
39 months ago
3 months without medication and still charged
I have medication that carries a copayment that I did not receive in December or January but I was still charged. I have over 20 emails and countless calls asking for my medication. The charges are still there but there is no medication that was delivered. I cannot be paying for medication that was falsely declared delivered when I notified and called immediately to tell them the error. I don't even know where they delivered to. I have epilepsy and what this pharmacy has been doing for 3 months now could kill me.
5 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5.2631578947368425%)
2 Star
4 (21.05263157894737%)
1 Star
14 (73.6842105263158%)