JD
jaco W
Active since Feb 2010
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Run and keep running to get swsy from them
The worst Internet service provider, having an issue now going on nearly 6 weeks, they do not respond to mails the do not return calls, I cannot believe they are still in business, if can give advise if you want to save yourself allot of frustration stay far away. I have now spend over 25 hours on calls to them in the last 6 weeks, I have written over 50 mails, this is the type of service horror movies are made about because it is impossible to believe until it happens to you.
0 replies
23 months ago
Think twice
Bought a vacuum cleaner pro Animal and paid premium for it, after 14 months started giving issues. The attachment dedicated for the pet hair stopped working, took it in it inly has a 6 month warrantee. Replacement of this attachment is about 35% of the value of a new one. Not impressed with quality and not impressed with Bosch client service. It is better to buy much cheaper as our previous vacuum cleaner 5 times cheaper lasted 8 years, more expensive does not alway equal quality
1 reply
28 months ago
Never again
Service and food is over priced and substandard. We were told 20 min for pizza and 2 hours later they have not started yet. Went to pizza station, the pizza so undercooked the chef had to scoop it off with his hands, waited 2 hours for this 2 over priced pizzas and just through it away. Terrible place
0 replies
76 months ago
Samsung = no care attitude
After 3 weeks of trying to get an simple answer still nothing except a generic mail. You have great products no doubt I love them and 90% of all our house hold items is Samsung ftom the TV to the fridge to the dishwasher however it does not matter how good your product is without service to back it up it is nothing. My journey of frustration started 3 weeks ago then i thought it will be an easy fix, however in this 3 weeks i have learned your staff blatantly lie, i have Mails, tweets etc saying a VOC agent will contact me, except for a generic mail 4 days ago nobody has tried contacting me. In fact i was the one doing the phoning just to be told Managers dont talk to clients and my VOC case manager will get back to me as he is busy, up until today this VOC case manager has not phoned me, and all the cslls at my expense was done by me. Your staff does not listen to resolve a querrie they listen to get to the next call. My original question up until now has not been answered, i have posted on hello Peter a few weeks ago this also did not help, tweets does not help but the tweet crusade will continue. It only tells me you have an embetted culture of not caring or respecting your clients from the top to the bottom, you have managed to destroy my confidence in the Brand SAMSUNG. All i asked was to be treated the same way for my claim as if i would have paid for myself, not an unfair request Before this saga i was on the Pre order list for the S20 Ultra, got a call yesterday that the phone is available, lets just say i spoke my mind and will most definately not go with a Samsung again, this will be new territory as i have known only Samsang for 15 years and about 11 different models. In your sea of millions of clients i will not be missed but let me leave you with this as you have huge problems to turn the culture around that your managers are to good to talk to clients The Product is nothing without service
2 replies
76 months ago
Invisible service
Pathetic service, many empty promises, i need to submit a claim for a cracked screen and the policy cannot be traced, i have mailed through the policy to be told i will be contacted in 48 hours, that was more than a week ago. I have to phone everytime and is told mail us we will get back to you, then I have to phone again. They make you pay but when it comes to claim they make it so difficult and full off effort that you walk away. Phone is great but do not by value adds from this company, you will only buy head aches
4 replies
77 months ago
Stop Harassing me
After countless promises the kast 8 weeks that i will be removed from your system you still harras me. Your non existent executive team exist by name only and is invinsible to take calls to discuss your companies incompetence. Stop harrading me
2 replies
78 months ago
Non Stop Harassment
I have been receiving telemarketing calls 3 times a day for weeks. Nothing i said could get me off the list. Middle Dec i was promised I am off. This morning 8h00 i got another call. I was promised a call back confirming once again i am on the no call list. Phoned them this afternoon and obviously nobody can talk. Their invicible CEO Rene Otto never available or any manager for that matter. This company is run by supervisors only, that explain there profesionalism of which they have none. I was actually told by an emlloyee that no manager can talk to me i must put it on Hello Peter, the only wise thing that came from this unproffesional company and i happily oblige. I really feel sorry for their clients if a non client get this service imagine being their client. Client ombudsman office is opening next monday, i will then lay a complaint with all my proof and recordings
2 replies
99 months ago
Samsung does definately NOT care
Dear Samsung being subscribed to a platform such as Hello Peter can be to your advantage if managed properly. It is of no help to respond with a senior person will be in contact soon just to give the impression that you actually care and respond when this is not the case. On 28 March I logged a complain on Hello Peter and on your own Website. You responded on Hello Peter on 29 March that I will be contacted soon with a Ref Nr. What is your soon because today 6 April I am still waiting. Maybe this is not "soon enough" or the "Senior" person that would have phoned me is not senior enough. Your online query system is if no use either.
1 reply
100 months ago
Samsung Care does not Care
Got the S9 plus trying to get Samsung Care. Really dissapointed in how you operate. This was my 7th Samsung phone but surely my last. Your call centre said a manager cannot speak to me I am welcome to go to social media and I am taking them up on their offer. Trying to take Samsung care out but it us from day i placed the order. As samsung accepted pre orders about 3 weejs before the phone was available it means i must pay for 3 weeks while the phone was still in Korea. Not much in Rand value but this is a case of principle. Your call centre agent also stated and i would like the audio recording for this that clients in South Africa had the phone already 3 days before the launch in Las Vegas. REALLY!!!!! So it is my service provider MTN's fault that I waited 3 weeks. No manager will talk to me as they will say the same REALLY!!!!! I will also raise it with your head office international asking how is it possible for the phone to be launched 3 days before the international launch. All this info just because your Samsung care cannot kuck in the day i got the phone but the day I ordered it. Must say all in all very dissapointed with your ethics
2 replies
103 months ago
Wrong Price on shelf my Problem
Went to Checkers Table Bay Mall this morning. There was a special which I purchased, as I know these guys are pedantic about barcodes and description I made sure I took the correct product. At the till it was not marked down, supervisor called and after about 10 minutes was told the label was wrong and that is it, not my fault but now it becomes mine. Phoned store manager after that, he is busy they will give message to him to phone back, it is now nearly 5 hours later, guess he is not phoning back. I will now take a further drive and go to Checkers Hyper in Sandown where I have had only good service since they opened. It is not as if this Checkers has many clients from now on they will have even less. Lastly the amount in dispute was R11, but it is a principle thing mark your things right the first time it is not my responsibility to tell you how to do your job that is why you get a salary, earn it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
2 (16.666666666666668%)
1 Star
10 (83.33333333333333%)