SR
SYNERGYDESIGNS R
Active since Mar 2009
9
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9 reviews122 months ago
Product not as description
<p>Hi</p> <p> </p> <p>Ordered locks from Takealot.com </p> <p>Product description: </p> <p> </p> <p>What I ordered as per description:</p> <p>Go Travel TSA Key Lock is a dual TSA accepted lock that opens using your own combination code or handy back-up key.</p> <p> </p> <p>The locks I received could only open by key.</p> <p>I don't want a credit, I want the correct item as described.</p> <p>This is not the first time this has happened.</p> <p> </p> <p>I have asked Dayne Felix to get a manager to call me to no avail.</p> <p> </p>
1 reply
127 months ago
No one is taking/answering calls in the call centr
No one is taking/answering calls in the call centre.<br> <br> Points are expiring tomorrow!
1 reply
128 months ago
Not willing to assist customer
I find it extremely disappointing that I have to make a complaint to get a Manager to efficiently attend to my issues.<br> <br> 3 Issues:<br> <br> 1 - Ordered item, not as described. Lower spec given.<br> 2 - Paid for a Pre Order - will only receive it 3/4 days after as Takealot is dispatching on the 20th. Instead of the 17th like the rest of the world. Nevertheless, requested that they send the key to me on the 20th. Flat out no. Requested for expedited shipping - no feed back. No alternatives offered.<br> 3 - Unique Voucher code not functioning.<br> <br> I did call on Friday. Manager did not return my call in the afternoon. Called on Saturday, requested for another Manager to call me. Nothing. Called this morning +/- 10. Asked for a manager to call me by 11.30. Guess what? Nothing. Did state that I will log a complaint if not called.<br> <br> I find it pathetic that I have to kick up a fuss to get efficient service.<br> <br> Please assist. <br> Thank you
1 reply
130 months ago
Not flexible or accomodating.
Hi<br> <br> Order Number attached<br> <br> Takealot always has a problem with preorder items, and ensuring that the customer receives it on the same day. <br> I suggested that Takealot can send me the digital code/key and forward the actual product box later.<br> <br> Promptly refused. As a customer that has spent quite a bit with TakeAlot, I'm sorely disappointed.<br> Other online retailers would go the extra mile and accommodate the customer.<br> <br> I've sent the request via email, and requested that it be escalated to a Manager. Looks like I was refused without it being escalated.<br> <br> Can I please be accommodated? <br> Item is being released November 17, 2015 worldwide.<br> <br> Thank you
1 reply
131 months ago
Courteous
From security to cashier, most efficient friendly service. Maximum 20 minutes in and out. Keep up the good work.
0 replies
135 months ago
MTN 808 TERRIBLE SERVICE
reference 126430342 andrew crouch from the 808 call centre<br> <br> TERRIBLE ATTITUDE, says no supervisors to escalate call. very abrupt. terrible service from MTN.
1 reply
136 months ago
Excellent Service
Excellent service, willing to go to the extra mile.<br> <br> Other companies should learn from Yale & Gavin Macdougall.<br> <br> Keep up the great service!
0 replies
136 months ago
Excellent Service
Thanks Marius, Christo & Leon.<br> Excellent Service as usual, willing to go the mile for customer service.<br> Pricing is great as well.<br> Props up to the whole team!<br> <br>
1 reply
137 months ago
MTN ACTIVE SUPPORT IS TERRIBLE
Trying the entire morning to get hold of mtn active they keep cutting my call the 1761 number.<br> Their website doesn't allow me to register. <br> Someone needs to contact me
1 reply
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5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
5 (55.55555555555556%)
1 Star
1 (11.11111111111111%)