FC
Flexi Club
Verified Business
FC
AI Review Summary
Based on recent customer reviews, Flexi Club elicits sharply divided sentiment. Customers consistently praise individual call centre consultants by name, highlighting friendly, patient and proactive booking assistance, with agents often going beyond expectations to secure accommodation or resolve reservation issues. However, a recurring theme is frustration with back office processes, particularly around membership cancellations, debit order errors, unauthorised deductions and incorrect credit bureau listings. Long standing members express disappointment when administrative failures damage their credit records, and several mention website performance issues and difficulty reaching accounts management for resolution.
Performance(last 12 months):
TrustIndex
6.2
Ranking
#16
in Travel Agencies
NPS Score
7
Recommended: Likely
Review Distribution
3.9|38 Reviews
Jul '25 - Jun '26
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 06:54
Review for Hope Mzindle in Reservations
I would like to extend my heartfelt appreciation to Hope for her incredible assistance with our vacation booking. As Flexi Club members, we experienced service that truly went above and beyond. During a difficult time when my mom was ill and we couldn’t attend our Audi reservation, Hope stepped in with patience and professionalism. She managed to postpone and rebook our holiday seamlessly, and her dedication was evident in the countless times she called back and forth, keeping us updated and reassured. Hope went ten times over and above to assist us, showing genuine care and commitment. Her communication, persistence, and willingness to go the extra mile made all the difference. We are truly grateful for her support and exceptional service. Thank you, Hope, for making us feel valued and cared for.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 06:54
Review for Hope Mzindle in Reservations
I would like to extend my heartfelt appreciation to Hope for her incredible assistance with our vacation booking. As Flexi Club members, we experienced service that truly went above and beyond. During a difficult time when my mom was ill and we couldn’t attend our Audi reservation, Hope stepped in with patience and professionalism. She managed to postpone and rebook our holiday seamlessly, and her dedication was evident in the countless times she called back and forth, keeping us updated and reassured. Hope went ten times over and above to assist us, showing genuine care and commitment. Her communication, persistence, and willingness to go the extra mile made all the difference. We are truly grateful for her support and exceptional service. Thank you, Hope, for making us feel valued and cared for.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 07:14
Excellent
I have just spoken to a lady at Flexi Club reservations. Been struggling with my e-mail, login and reservations. Wow!! Within 5 min Sam sorted everything out!! You are a star Sam. Thank you very much!!!
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 11:47
Excellent Service received
Sandy Chetty provided exceptional service today when we encountered a double booking at Kagga Kamma. She promptly committed to transferring our reservation to February 2027 as soon as bookings open for that period. Thank you, Sandy, for your swift assistance. Your friendly and professional approach made our experience with Flexi Club both seamless and reassuring.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 11:47
Excellent Service received
Sandy Chetty provided exceptional service today when we encountered a double booking at Kagga Kamma. She promptly committed to transferring our reservation to February 2027 as soon as bookings open for that period. Thank you, Sandy, for your swift assistance. Your friendly and professional approach made our experience with Flexi Club both seamless and reassuring.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 08:06
Membership Cancellation process
Membership Cancellation was a nightmare after 30 years of being a loyal member. After we started the membership cancellation process with Flexi Club since January. We finally received a letter confirming that our membership has been cancelled "We are sorry to see you leave" ..However the annual levies had already been raised for the year and we confirmed we are not paying the levies since we have given notice to cancel and the cancellation was confirmed. The levies now reflect as unpaid on both me and my husband's ITC records. We are in the process of applying for a new bon and with our sound credit record Flexi Club has now dented our record on a subscription that was cancelled. We have been requesting this to be cleared since the 9th of April and to date after calling the call centre twice today I was told by call centre agents Hope and Zidu that the manager Kyle Govender is too busy to attend to our request or take our calls.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 08:06
Membership Cancellation process
Membership Cancellation was a nightmare after 30 years of being a loyal member. After we started the membership cancellation process with Flexi Club since January. We finally received a letter confirming that our membership has been cancelled "We are sorry to see you leave" ..However the annual levies had already been raised for the year and we confirmed we are not paying the levies since we have given notice to cancel and the cancellation was confirmed. The levies now reflect as unpaid on both me and my husband's ITC records. We are in the process of applying for a new bon and with our sound credit record Flexi Club has now dented our record on a subscription that was cancelled. We have been requesting this to be cleared since the 9th of April and to date after calling the call centre twice today I was told by call centre agents Hope and Zidu that the manager Kyle Govender is too busy to attend to our request or take our calls.
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 11:18
Great Service
Nobuhle Mbooi called me and asked me if I would like to take up the offer of accommodation at a resort that was available. Friendly service and I did not even had to do anything. Now I have a booking for a getaway. Great Service.
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 11:18
Great Service
Nobuhle Mbooi called me and asked me if I would like to take up the offer of accommodation at a resort that was available. Friendly service and I did not even had to do anything. Now I have a booking for a getaway. Great Service.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 11:00
Guilty By Association
I would love to give them a 5 star as their customer service consultants do appear to be friendly and helpful HOWEVER my vehicle subscription is with them although the vehicle itself belongs to Avis/Budget ~~> see below: “ BEWARE - They DO NOT return deposits I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!”
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 11:00
Guilty By Association
I would love to give them a 5 star as their customer service consultants do appear to be friendly and helpful HOWEVER my vehicle subscription is with them although the vehicle itself belongs to Avis/Budget ~~> see below: “ BEWARE - They DO NOT return deposits I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!”
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