SF
Shaun F
Active since May 2014
3
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0
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Reviews
3 reviews2 weeks ago
Worst call center service.
I recently have been experiencing loss of network when trying to make calls. When calling the call center, I am expected to provide private information, which I am not comfortable sharing over the phone. The agent then refused to help me with my query. I asked to speak to a manager or supervisor, and I was told that they are not around at first, and then they are not there. The agent put me on hold for about 5mins for some reason, I suspect she wanted me to hang up. After returning to the call, she came with some sloppy advice and still refused to escalate my query to a supervisor or manager and said I have to go into a store to take the query further. I have been with Telkom for nearly 13 years, and this is the worst service I have ever received from them.
0 replies
95 months ago
Telkom Fibre with Vumatel is a scam. FALSE ADVERTISING!
I recently upgraded my ADSL 4mb/s line to 20mb/s up and 4mb/s down with Telkom. During the Telephonic upgrade process, I repeatedly asked if there would be any cancellation fee, and if the price will be as advertised, to which I was informed none would apply, as I am upgrading to a faster line. The package I took was with Vumatel and Telkom. This package supposedly contained the installation cost and a free router. The first statement came and I was charged for a third party service provder, to the value of R5708.46. Ontop of that I was charged a Penalty fee for canceling the ADSL line, and I am being charged R1007.77 for Home Uncapped 20mb/s and Vumatel Fiber 20/2 Mbs/s R695.05. There after they still charged me for installation and connection another R2733.55. I contacted the billings department two weeks ago with my query on the bill and was told I would be phoned back within a week. Still waiting. Then I went to the local Telkom store to ask if they could help, to an obvious no. I see that Telkom is still advertising the package on their website and I took a screenshot of it, and it clearly states that installation and router included. Also it says nothing of third party access fees. NOW I am sitting with an account that is way in arrears, and for the last two months I have been caught off guard with this Massive amount going off from my account. These are not the terms I agreed to and if this matter is not resolved before month end, I will be contacting the relevant authorities and inform them. As one of your employees put it, CALL ICASA. They will hunt them.
3 replies
128 months ago
Bad Service and all round Help
I recently purchased an Rip Curl R1 Automatic watch, second hand. When I recieved the watch I then realized the watch does not fit. I then went to the Rip Curl store in Long street and spoke to the store manager about new links. <br> He was very helpful at the time and took all my details down. This was 6 months ago.<br> I then phoned the store at a later stage to hear what was going on. The employee that answered had no idea what I was talking about and assured me that he would deal with the matter personally. <br> He took my details again and then phoned me back the next day just to ask what the make of the watch was again and what I wanted. After that nothing. I sent and email to an Mr. Baldwin at Rip Curl head office in Durban and yet no reply.<br> <br> So now I want to know, how am I going to get links for this watch as it is currently just an ornament on the shelf!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)