NJ
Nicole J
Active since Apr 2014
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Worst customer service at Nando’s Riverlands!!!
We decided to try the new Nando’s Riverlands, but unfortunately, it turned out to be the worst Nando’s experiences we’ve ever had. We placed our order and waited around 20 minutes before the food arrived, not unreasonable, but what followed was unacceptable. I requested cutlery, and the waiter simply never brought it. After waiting, my partner had to get up and fetch our own cutlery, all while still waiting for his milkshake, which also never arrived until he eventually went to get it himself. Throughout our meal, the waiter did not acknowledge us once. He was busy serving the table next to us, where he even dropped a burger on the floor while serving them. When I finally got his attention and asked about our cutlery, he apologized and claimed he had asked someone else to bring it, which was clearly not true because he’d just forgotten about our table. It honestly felt like there was no coordination, no attentiveness, and no basic customer care. It was actually a complete mess. For a brand we love and support, this was very disappointing. We wanted to give this new branch a try, but after this experience, we won’t be back. I’d much rather stick to the other Nando’s branches that know what good service looks like. Very upsetting and not at all what we expected from Nando’s.
1 reply
22 months ago
DISGUSTING BEHAVIOUR
My partner and I chose to visit Willoughby & Co yesterday after hearing numerous raving reviews about the exceptional experience your restaurant offers. Unfortunately, our visit turned out to be quite the opposite due to the unacceptable behavior of one of your staff members. My partner had planned to treat me to a special meal at your restaurant for the first time, but our anticipation quickly turned to dismay. Upon our arrival, we encountered a waiter/seat arranger (curly haired man wearing a green/blue shirt) who, despite us standing directly in front of him, completely ignored us and chose to attend to the people behind us instead. The manner in which this person behaved was particularly appalling. He leaned over my partner to attend to the clients behind us, displaying a complete lack of respect and basic courtesy. My partner felt blatantly racially profiled by this individual’s actions. A waitress then assisted us and we ordered drinks and chose to cancel soon after. This kind of behavior is intolerable in any setting, particularly in a restaurant known for its high standards and welcoming atmosphere. Instead of a memorable dining experience, we were left with a bitter taste and a sense of humiliation. This incident has significantly tarnished our perception of Willoughby & Co, a place we once looked forward to visiting. I strongly urge you to address this matter with the seriousness it deserves.
0 replies
49 months ago
Dotsure - best in the insurance business!
I have been a Dotsure Pet client since 2019 and each time I've had to claim back, I've received only the best service. I've had to take my little Buddy boy to the vet last night and registered the claim shortly thereafter. Today, a day later, the claim has been registered and sent for full payment. Thank you to Anganathi Tshefu for the excellent and efficient service. Thanks to you I could get my furkid seen to and he's well on his way to recovery. I love that the claim process is so easy. I have yet to experience a more pleasant and helpful service provider. Whoever's in charge at Dotsure should consider running the country because he/she is doing something right! Thanks, Dotsure, for coming through for us each and every time over the past 4 years. With love, Buddy & Nicole
4 replies
67 months ago
Pathetic service
Dear Greg Smuts (owner of Vodacom 4U Vangate) On the 13th December 2020 I purchased a P40 Lite from the Vodacom 4U store in Vangate mall. We were advised by the consultant employed within the store that we could access the Google apps on the device (through the App Gallery). Upon returning home and trying to set up the handset (and after thorough research) we discovered that the above was not possible. We were promised Google apps and not shortcuts!!! The device is not supported by Google at all! We were also not advised to read the documentation and only asked to place initials wherever an asterisk was marked. This entire process was dealt with so unprofessionally!! We approached you to request to return the device and receive a full refund as it was purchased under incorrect information provided by your employee. You indicated that this was not possible despite that fact that in terms of the Consumer Protection Act 68 of 2008 we have the right to return the device within five (5) business days after the agreement was concluded. I would like to inform you that if you do not allow me to exercise my right in terms of the CPA I will have to take matters further. I do not have your email address and hopefully this will reach you. I hope we can resolve this matter accordingly. Nicole
6 replies
67 months ago
Pathetic service
Placed an online order on 25th November 2020. Received confirmation via email. Today (29 November 2020) I received an SMS from my bank - a refund from TFG. I then received an email from them claiming that the item I'd wanted was out of stock. No warning, no phone call! How pathetic is that?! I need this rectified ASAP! order p594268732
1 reply
76 months ago
COMPLAINT
To whom it may concern My name is Nicole Jacobs and I have been a loyal client of yours for years. Here's my scenario: I placed an order (#107110327126) on MRP Home on 3 March 2020 and paid R35.00 to have it delivered to V&A Waterfront. Two weeks later and I have received absolutely nothing! To make matters worse, I have spoken with countless people at Customer Care and they have all given me different answers. I've probably spoken with more than 10 people during this time and it's been such a frustrating experience!!! I have made use of your chat service and your staff either leave me hanging or don't bother responding. I have proof of this on email. Now, my question to you is, do you not value long standing clients? How many more calls should I make to receive a simple order I place and PAID for? If my order was damaged during transit then resend a new package. It is UNACCEPTABLE to make an error on an order and expect your client to go through even more admin by placing another order. I have ordered these items because I need them and I refuse to accept a refund only to have to reorder again. If these items cannot be shipped, then please make sure V&A have them available for me to collect. I have never had an issue with MRP before. This is by far the WORST service ever! Please could someone get back to me urgently. Regards, Nicole Jacobs 082 481 7275
1 reply
80 months ago
Thank you Dotsure Pet Insurance!
dotsure.co.za Pet Insurance I simply cannot thank you enough for your fantastic service! My Buddy boy was checked into Cape Animal Medical Centre, CAMC yesterday for a few hours and shortly after fetching him, I submitted my claim. Your consultant, Glayvia Martin, attended to it very quickly as she usually does :) Thank you for helping me take care of my boy. You guys are amazing and we will continue recommending you to fellow dog pawrents :)
1 reply
85 months ago
COMPLAINT
Dear Gian I am writing today to complain of the poor service I received from your company on Saturday 22 June 2019. I have been experiencing TERRIBLE wifi speeds for the longest time, hence me writing to you. I decided to log yet another fault with one of your reps on whatsapp. The rep's name is Sahkile. S. I explained my situation and Sakhile had done some test in which he established that my line had yet again been intermittent. He then proceeded to say that he would log the fault and send me an sms confirming the ref number and then ended the chat immediately thereafter. Up until today, I have not received an sms. I then decided to contact your team on Twitter yesterday and Keletso confirmed that the fault had been closed. No tech has been in touch with me since Saturday, so how is this possible? The fault Keletso was referring to was ref number 333AWK120619. This was a previous fault earlier this month and not the new one I'd requested to be opened on Saturday. I eventually figured out that Sakhile HAD NOT logged the fault as he said he would. I cannot stress how UPSETTING and FRUSTRATING this is. I have never missed a payment with you since joining. Please have a look at my profile/line and you will see that my line has experienced some serious issues for a very long time. I HAVE HAD ENOUGH NOW! Afrihost needs to up their game or I will consider another ISP. I have sent countless HELP smses, only to receive a call 9 hours later or the next day. This service sucks big time! The first two years with you guys was a complete breeze but somehow your service has taken a dip and it's affecting your clients financially. When I'm unable to make use of the wifi at home. I'm having to buy mobile data, which is way more expensive. I feel that Afrihost needs to compensate me somehow for all the time and money spent on mobile data. Please consider this. I spend more time contacting your team to do port recreates than I do actually using the service. I trust this is not the way Afrihost wishes to conduct business with valued customers—once again, I have been with you for a good few years and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you. I look forward to your prompt response. Regards, Nicole
0 replies
85 months ago
COMPLAINT ABOUT WELLNESS WAREHOUSE GARDENS
Dear Sir/Madam I am writing today to complain of the poor service I received from your Gardens, Cape Town branch. The branch was out of stock of an item I wanted and I was told to write my details in a book and that it would be ordered for me. Today is a week and a few days later and I have still not received a call from the staff. I proceeded to call the branch today to inquire about my order. A woman by the name of Lungisa assisted me and she told me that the order had not arrived. I then asked when it would arrive and she couldn't say. I then asked that she take my details and do further investigation. She called me about 30mins later only to tell me that her colleague had not placed the order. I'm FURIOUS as this product is something I depend on for my health and one of your staff members have failed to do their job properly. I am now having to go without it for who knows how long. How is it possible that something written down gets ignored? I would understand if I'd written on a small piece of paper but this was in a book I assume is used for orders. As a devoted customer, I hope you will work to resolve my problem and find a solution. I trust that you will take my complaint seriously - after all, you promote healthy living and in order for me to do so, I would need this product. I look forward to your prompt response. P.S: The item I wanted is the following: https://www.wellnesswarehouse.com/nutri-herb-tranquigen-350mg- ********** ********** / Regards, Nicole
9 replies
86 months ago
Great service
Thanks Jaen Boshoff for explaining everything clearly and for getting Buddy and I sorted so quickly. Great service and value for money! Looking forward to a great relationship with the Dotsure family!
1 reply
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3 (25%)
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0 (0%)
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2 Star
1 (8.333333333333334%)
1 Star
8 (66.66666666666667%)