TJ
Tammy Jansen Van Vuuren
Active since Nov 2013
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
AIG - ********* sales pitches for business
I have been a loyal and consistent paying customer of AIG since 2007. I can recall the very day that 1 of the sales consultants called me to explain the policy benefits for me to take up the policy, The consultant explained that the policy was an ACCIDENT protection policy, meaning it WOULD pay out for anything related to a vehicle accident, even if it was a bumper-bash etc. I accepted the policy and took it out and have been a paying customer for all these years. Yes, I received the policy schedule with lots of details and fine print. My error was not that I did not read the fine print and wording once I received it, but rather believing their sales person's word over the call informing me of the benefits and what a great deal it was. I took his word and was naive enough to think I did not have to read through all the policy wording sent to me afterwards, surely, AIG could be a trusted company and would not lie... Over all these years I have luckily never had to claim until now, when I have been a victim of being crashed into from behind due to a taxi abruptly stopping and causing the accident then all drivers driving away. Not only am I in chronic pain now due to the severe concussion and whiplash I have endured, but now have medical bills to pay for the ER, CT scan, damage to my car, excess etc. The assumed comfort of knowing I had a policy that would at the very least assist me financially with these unforeseen expenses are now a nightmare I am dealing with, with AIG. Even though I am in physical pain, I forced myself to physically attend a Police station to report the accident and get all required documentation in order to submit my claim to AIG, for help. Yet, I was shocked to receive feedback that not only will AIG NOT be paying 1 cent towards my accident fees, I realised that I was also **** to and sold false and misleading sales pitch in order to get me to sign up to the policy all these years back!! I have requested the recording for the call whereby the sales consultant MISLED me into taking up this policy. I have had a response saying I should have read the policy wording, yet no accountability is being taken for the misleading sales consultant misleading who knows how many other customers... This is not on AIG, all trust is gone and you should be ashamed of yourselves for such disgraceful service and ********* operations!
1 reply
4 months ago
Carla Van Zyl assisted me promptly when I sent through a request for updates to my account
Carla Van Zyl assisted me promptly when I sent through a request for updates to my account. I received feedback and was kept in the loop during the process. Thank you!
2 replies
38 months ago
Fabulous service
I would just like to acknowledge Carol Maluleke for the most efficient and memorable service and experience I have personally ever had in buying a car. I've dealt previously with Ford and Audi and can confirm her service was to date, the BEST!! I really appreciated the service from when Carol met me right up until driving out of the dealership and not forgetting the very thoughtful and well put together snack hamper. She was helpful, courteous and went out of her way to help me with a deal on what I wanted, exactly what I wanted, and within my limits. I would definitely be recommending Kia Bryanston to my friends and family who are looking for a new car in the future. It has been a PLEASURE to say the least...
0 replies
38 months ago
Communication is key- best service!
Lorenzo from Citton Cars assisted me with giving me the best price for my car. I cannot remember when last I have received such efficient and great service. Communication and awareness is vital in these life changing events and Lorenzes Communication was impeccable to say the least. Thank you so much for such great service and interaction with me!
1 reply
95 months ago
Discovery Insure assists in times of need
My car was broken into for the second time in 2 months and I logged a claim with Discovery Insure both times. This most recent time I logged my claim I was very happy as I was assisted efficiently and with ease by Nontombi Tsomo from the Claims department. As this was the second time I was claiming, I found Nontombi Tsomo to be helpful and understanding of my situation and ensured my claim did not cause me any further distress.
1 reply
129 months ago
Great service!
I had ordered bras through Carefix and received them promptly however the sizes were incorrect. Liza and Natasha ensured that they sent me the correct sizes and almost immediately as soon as i reported the size mishap.<br> It is not everyday a company accepts a return, without the packaging and collects it as well as sends you the correct stock within like 24 hours and with such a positively great attitude!<br> well done Liza and Natasha and thank you for such great service!
0 replies
Review Distribution
5 Star
5 (83.33333333333333%)
4 Star
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3 Star
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2 Star
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1 Star
1 (16.666666666666668%)