IM
itilia M
Active since Oct 2013
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Very Frustrating Experience
I made a purchase and unfortunately had to return the laptops they are refusing to refund me imposing a 10% handling fee. This was never discussed with me upon purchase I did not even sign their terms and conditions to acknowledge this.
0 replies
14 months ago
Medical aid suspended due to Vitality
I’m very disappointed at what this company did to me, I have a medical aid with them and the medical aid was linked with vitality and I told them I’m unable to continue with vitality.They must cancel it, to my surprise they told me I owe vitality 3 months and I’m asking myself it should have been cancelled if I owe that much. I told them I won’t be able to pay i can only afford my medical aid premiums only. Because they wanted money from me they said i can only pay the medical aid premium.After few day i paid they send me correspondence to say my medical aid is suspended because of vitality . I asked to speak to someone at complains department they told me they don't have such a department i must send an email. Its like they don't care.
2 replies
89 months ago
Horrible customer service
I received the worse service every when i took a cellphone insurance with Hollard. They treat their customers bad.
1 reply
94 months ago
Fraud
This company has fraudsters working for them, In June I got a call from a salesperson offering me their funeral plan. I told the guy that I was not interested and he dropped the phone. Same month towards month end I receive a notification from my bank regarding clientele debit order. I was very surprised because I never gave him my banking details and I told the guy I was not going to take the funeral plan. I then called their call centre they apologised and assured me that an investigation will take place and they will get back to me. Till to date, no one from the client services has contacted me. In July I received two calls from their sales department selling me a policy, I got very annoyed and called their call centre again then I was assisted by a guy named Sibabatho Mtsipa who assured me that their complience officer will call me and I also asked him to remove my name from their database and he said he will do so. I never received any feedback till today, instead, I received another call from their sales department selling me a policy. I DONT KNOW WHAT MUST I DO FOR THIS COMPANY TO STOP CALLING ME. I called them again to speak to their complains department guess what.... they could not put me through to them because I don't have a reference number. What kind of a company is this? can't I complain if I am not happy with how they do things? They then promised me that a manager will call me but I know it won't happen. People think twice before doing business with them
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)