John M

Active since Oct 2013

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Reviews

5 reviews

29 months ago

PnP Table Bay Mall & PnP online - unreliable delivery times and no communication.

This complaint relates to online shopping, where the assigned store was PnP Table Bay Mall. I tried PnP online grocery shopping for first time. Placed order yesterday at 3:30pm (ref#26551187). Delivery was scheduled for between 8 and 10am today. By 10am nothing was delivered. Several frustrating calls to the call center with no conclusion. Called the store on both their numbers numerous times, yet nobody answers the phone. Also emailed the manager. The call center could not provide an ETA. Goods were finally delivered at 11:20. It's clear that PnP can't compete with Checkers Sixty60, which I will go back to using, who are on time and the app even gives a driver ETA. To anyone reading this; if you are on a timeline and need your delivery as planned/booked, DO NOT use PnP.

2 replies

Barksole

48 months ago

Terrible service and not even decent enough to call.

On Sun 3rd July, I dropped off a pair of shoes to have the soles glued as they were coming loose. I was told is would be compete by Friday. I allowed an extra day, and went to collect on Sat 9th July. It was not ready - the chap advised the glue arrived late, but if I walked around the mall for 10min I could come back to collect. I said I would rather return the next day. Went back on Sunday 1th July... IT WAS STILL NOT READY. The woman on duty promised to follow-up and call me back Monday (today)..... guess what; I'm still waiting. Really terrible service and extremely poor service. They don't give a damn. I'd advise anyone, that they need to either use a different repair shop or try a different branch of Barksole, as N1 is pathetic.

0 replies

Sasko

102 months ago

Mouldy bread - complaint sent, no contact after initial generic reply.

As sent to them: (I reside Northern suburbs, Cape Town). Complaint – Bread going mouldy within 2 days. Your Low GI Seeded Brown Bread was my first choice of bread (very filling), which I ate for work lunch every day (4 slices). I’m not sure what changed, but for well over a year I’ve found that it develops white mould spots very quickly. For that reason, I switched to another brand which did not develop that problem. I do however still try your brand occasionally, about once every two months to see if perhaps your quality has improved – sadly not. I store it in the bread bin in the kitchen. It develops mould within 2 -3 days (yes, before the expiry date). I usually end up throwing about half the loaf away each time. Seems to be that it’s too moist, perhaps the retailers keep it in the fridge before placing on shelves. I’ve tried various shops such as SPAR, PnP etc – same problem. I’ve also tried your Low GI Wholewheat Brown Bread, which tends to last longer, but sometimes also goes mouldy – so I rather just purchase other brands to be safe. I thought to just bring this to your attention, in case you are unaware. Attached is a pic I took last week. I hope you can give me some insight to this problem.

1 reply

Dros Canal Walk

123 months ago

Dros C**** Walk -Terrible experience

I sent this mail to Dros 2 weeks ago - no response. BE WARNED ***************************************************** Dear Andre Just a note to advise you of our dining experience yesterday. Last night after a late afternoon movie, my wife and I decided to pop in for a light/cheap meal (since we had eats and drinks in the movie) and the entrance to the Dros is conveniently at the cinema. We opted for the burger special, but did not think a budget meal was accompanied by budget quality and service. Timeline: Arrived +/- 8pm. <ul style="list-style-type: disc; direction: ltr;"> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Good service on arrival and we were seated. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Only 1 food menu brought. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> 2nd menu was brought later, but cover was wet (perhaps wiped and not dried?). </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Placed order. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Food arrived quite late (restaurant was only about ¼ full). </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> No cutlery – waiter said “can’t believe ‘they’ did not bring” [who is ‘they’?}. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> While waiting, manager? (in red and black) apologised and went to look. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Waiter returned with one set on a side plate. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Manager returned with 2 sets wrapped in serviette. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> My wife’s food was cold. Patty cold, mine was lukewarm, both sauces were cold. My ‘Dros’ sauce was quite solid at that stage. Our view was that it was cooked and then stood in the kitchen for a while before bringing to table. Plate was warm though. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Advised manager –who offered us a drink on the house; we declined. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> My wife asked waiter to warm her meal in the microwave; I decided to just eat mine as did not want to again wait. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Finished our meals and sat around for about 7 minutes...table not cleared; desert/coffee menu not offered, waiter gone walkabout. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> At that stage (about 9pm) there were probably more staff than patrons in the restaurant. </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> Stood up and walked to main entrance till to pay. Nobody able to assist. Other waiters tried to establish our table number to help, but they struggled. I asked one to call the manager. Eventually our waiter arrived and we paid. Told him exactly what we were unhappy about. He apologised. </li> </ul> I’m sure you have cameras, so you can verify they above – we sat in the upper section, against the railing (possibly table 29?). Can’t recall the manager’s or waiter’s name (think he had only initials on his name tag). In conclusion, terrible experience – we could have gotten a better meal in the food court. As stated, I realise we only ordered mere burgers and a drink, but if Dros can’t even get a burger right then there is no way I’d go there for a decent steak. With so many options available in the mall, we certainly won’t go to that Dros again. Hopefully you find this information useful and can use it to make improvements.

0 replies

Timbacore

132 months ago

Timbacore wood WARPS !

Be warned that TIMBACORE wood WARPS. I had 2 outdoor solid gates/doors (1.9m x 0.8m) made by Timbacore Bellville. Sales process was very efficient. I was assured gates would not warp as it was treated pine and was told that even their wendy houses were made of it. I primed the gates, sealed the holes and gaps and gave it 2 coats of high quality outdoor paint before mounting. When the winter rain arrived, the gates warped and now don't even close. I complained via e-mail twice and sent pictures to Igmanuel, but no offer of any solution/compromise was received. Still waiting for a reply from the owner. So, my opinion is that if you want quality wood then go to a decent timber store - but not Timbacore.

0 replies

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2 Star

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1 Star

4 (80%)

John M

Reviews

PnP Table Bay Mall & PnP online - unreliable delivery times and no communication.

Terrible service and not even decent enough to call.

Mouldy bread - complaint sent, no contact after initial generic reply.

Dros C**** Walk -Terrible experience

Timbacore wood WARPS !

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