KM
kabelo M
Active since Aug 2013
20
Reviews
0
Industries
Reviews
20 reviews3 weeks ago
Declining Product Quality and Poor Customer Service
I am extremely disappointed with the recent quality of Montic Anamafutha Amasi Full Cream. I purchased two 2-litre bottles from Sunshine Westgate, and the product was completely different from the quality I have always known this brand for. The taste has changed significantly, and the consistency was very poor. What was even more concerning is that the thickness between the two bottles was not even the same. Montic used to stand out because of its rich taste and thick creamy texture, but unfortunately that standard seems to have dropped badly. I have already contacted the company directly and, up to now, I have received no response or acknowledgement from them. As a loyal customer, this is very disappointing. Customers deserve consistency and proper customer service when raising concerns about product quality. I hope this matter will finally receive attention and be properly investigated.
0 replies
2 months ago
Faulty Forty Winks SleepTribe Dreamer Mattress Replaced with Worse One – Dial-a-Bed
I am extremely disappointed with the service I have received from Dial-a-Bed regarding my Forty Winks SleepTribe Dreamer mattress. I initially reported a fault with my mattress, which was making a knocking noise and affecting my comfort. A replacement mattress (same model) was delivered; however, the new mattress is in an even worse condition than the original. The knocking noise is more noticeable, making it very uncomfortable to use. This clearly shows a lack of proper quality control, as the replacement mattress should have been inspected before delivery. A replacement should resolve the issue, not make it worse. To make matters worse, the delivery experience was also unpleasant. The drivers were rude during communication when arranging delivery, which added to the frustration of an already unresolved issue. The Forty Winks SleepTribe Dreamer mattress is marketed as a quality product designed for comfort and support, yet I am experiencing the exact opposite. � SA Decor & Design At this stage, my issue remains unresolved, and I am left with a product that does not meet acceptable quality standards. I will be visiting the store in Johannesburg to personally assess a suitable option.
3 replies
3 months ago
R7,000 Spent on Groceries – Rotten Potatoes and Poor Quality Wors
I recently spent approximately R7,000 on groceries at Sunshine Supermarket in Westgate, expecting fresh and good-quality products. Unfortunately, the experience has been extremely disappointing. When I got home and opened the bag of potatoes, I discovered that the entire bag was rotten and completely unusable. This is unacceptable, especially for basic grocery items that customers rely on. In addition, the wors I purchased was of very poor quality. It does not taste fresh and shrinks excessively when cooked, which raises serious concerns about the quality of the meat being sold. What makes this even more frustrating is that this is not the first time I have experienced poor product quality from this store. As a loyal customer who spends a significant amount of money there, I expect proper quality control and products that are fit for consumption. I live 20–30 minutes away from the store, and it is unreasonable to expect customers to spend additional time and fuel returning items that should never have been sold in that condition in the first place. I have the affected items and proof of purchase available if required. I hope management takes this complaint seriously and addresses the quality control issues at this store. Customers should receive the quality they pay for, especially when spending thousands of rands on groceries.
0 replies
15 months ago
Master *****sters
I bought a Samsung S22 Ultra, when I got the phone S Pen was malfunctioning and there was a rattling sound from the camera position. I then contacted them for assistance they asked for video's to prove what the problem is. I sent the proof for S Pen and explain the sound from the camera, they advise that the phone must be returned for investigation. only after they get the phone they advise that the rattling sound is normal ad to fix the S Pen is R200, total cost is R3350 due to shipping cost. if i don't pay that amount in 24hours they will destroy the phone. at least they could have done troubleshoot the sound that came from the camera as they call themself Quality expects when it comes to phones. I bought the phone through Just Pay Now, was not even aware that it is not a company from SA. So please be care full when dealing with this company.
1 reply
16 months ago
All I want is full control of my phone please
I am currently having issues with the phone. when trying to hard reset the phone it does not allow me to do so due to their app took control of the operating system of the phone. I have made several attempts requesting for the app to be removed after I finished paying last year August with no luck. I have been taken from pillar to post, they even gave me some dns link that did not do me justice. I just want full asceses of my phone please, because right now I cant use it.
0 replies
29 months ago
Bad after sale service
Year 2022 took my S9 pro (DOOGEE) phone back to cashcrusaders Blue Valley for repairs it's took time for it to return I had to send emails and calls complaining. This year first week of January took my T10 tablet (DOOGEE) to the Dobsonville cashcrusaders I'm currently going through the same stress where I'm again going back and forth, same problem deferent stores. I have realized that to avoid my struggle don't buy that product because their after sale service it's bad, or join my struggle as they manage their logistic when it comes to repair process if they have. They send things for repairs they will come if they don't come back relax and wait. Called the manager after sending complaints email so they can confirm and acknowledge the they received my email I was advised he is off asked for the assistant manager who came and told me that she is busy she can't confirm for me, the I hung up. That's my experience with cashcrusaders.
2 replies
30 months ago
They are Dishonest and Manipulative
They want you to pay deposit before you can sign any documents because they know that if you not happy with the car even before you sign a contract you won't get your money back, they don't even give you a cool off period. They are not up front with what exactly they are selling you, they will tell you what you want to hear then later when I asked questions I was really not happy with the sale and the car is still with them I haven't sign the contract, the only thing I did was to fill in the Application form and pay deposit because they say they keep the car from being sold. Now I'm being told that it either I take the car or forfeit my deposit money. And I ignored a red flag as when I was there a guy came angry to cancel the contract. So please be care full of that place. The even took me to primo executive cars floor to choose a vehicle now when I complain primo calls me and tell me that they are not associated 😔 😔😔 and Thandeka the sales lady has a nev to call me and tell me that I have a contract with mysmartdrive I must redirect the complaint yet I never signed anything that binds me with Primo cars nor mysmartdrive.
2 replies
30 months ago
They are Manipulative and Dishonest
They want you to pay deposit before you can sign any documents because they know that if you not happy with the car even before you sign a contract you won't get your money back, they don't even give you a cool off period. They are not up front with what exactly they are selling you, they will tell you what you want to hear then later when I asked questions I was really not happy with the sale and the car is still with them I haven't sign the contract, the only thing I did was to fill in the Application form and pay deposit because they say they keep the car from being sold. Now I'm being told that it either I take the car or forfeit my deposit money. And I ignored a red flag as when I was there a guy came angry to cancel the contract. So please be care full of that place.
0 replies
47 months ago
Refund/Exchange Policy
I bought a Levi's jean at Dobsonville Mall on the 29th July took it back the next day, as I'm entering the store found two guys working there told that they don't have cash at first. Then they told me that they want copy of my ID yet when I bought no such thing was asked as I used my card. Your return policy state that "Upon exchange or Return's I must present the original invoice for unused goods and in original condition and package. If the receipt was mentioning copy of ID it was something else. When you exchange no ID copy is required Please assist as I felt like they were insulting me in every way I could think of. I left that jean with the receipt written my number on it the way I was so irritated with the attitude they spoke with me. So they can refund me the day they feel like. They really need to coach their stuff to be professional and stop having ekasi attitude/mentally. Regards
1 reply
54 months ago
Disgusting service from FNB bank
On the 22 December 2021 I made a withdrawal of R3000 from CAPITEC bank and the machine only dispensed R450 because machine switched off. I immediately called CAPITEC, I was advised to call my bank where I was told to dispute from my App. Few days later I called in to follow up only then I was told to fill in a dispute form and I did that. Again few days later I called to be told the matter will be escalated today I called to be told again the same thing and I will be called before COB still waiting. At that time I am a private banker who never enjoyed the service, I never got hold of them as their lines are always busy. I'm now waiting to take them to Ombudsman tomorrow after I do follow up again as usual.
1 reply
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15%)
1 Star
16 (80%)