CD
Cobus P
Active since Jul 2013
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Three months on, R22,499 refund still missing — Samsung SA broken promises
If you are about to spend tens of thousands of rand on a Samsung TV from the official Samsung Online store, read this first. On 7 February 2026 I placed Order ZA260207-91529242 with Samsung Online for 2x 75" QN1EF Neo QLED Mini LED Vision AI TVs at R22,499 each — a total of R44,998 paid up front on credit card. The TVs were delivered on 12 February 2026. One of the 75" units turned out to be too large for the space. The unit was never unpacked, never powered on, still factory-sealed. On 19 February I requested to return it. That was THREE MONTHS AGO. As of today, 19 May 2026, Samsung still has the TV AND my R22,499. The refund has not landed in my credit card account. Samsung has not even managed to send me proof of payment. Here is what Samsung promised me — in writing — versus what actually happened: Promise 1 (20 February 2026, E-Store Department): "Our courier partner will come to collect the product within 14 business days… the refund can take up to 7-10 working days from the point of request for cancellation or return." Reality: The TV was only physically collected on Friday, 17 April 2026 — that is roughly 40 business days, almost three times the committed window. In the interim Samsung promised collection on at least three occasions and failed every single time, including a "confirmed" collection date of 14 April where no courier ever arrived and no one bothered to phone. Promise 2 (21 April 2026, automated Samsung Online "Payment Refund" notification): "The refund will be paid into your bank account within 5 working days." Reality: Today is 28 calendar days / 20 working days later. The R22,499 has not reflected on my credit card. Samsung's own "within 5 working days" commitment has been exceeded by a factor of FOUR. Promise 3 (11 May 2026, in response to my request for proof of payment): "We have requested the proof of refund from our finance team, and we will share it with you as soon as it becomes available… it may take 7–10 working days for the refund to reflect." Reality: Eight days later, no proof of payment has been sent. And conveniently, the timeline magically expanded from "5 working days" on 21 April to "7-10 working days" on 11 May, with no acknowledgement that the original window had already lapsed. So the running totals as of today, 19 May 2026: 91 days since I formally requested the return. 32 days since Samsung's own courier collected the TV. 28 days since Samsung sent me a "Payment Refund" email. 8 days since Samsung promised proof of payment from finance. R22,499 still sitting on my credit card, accruing interest, while Samsung has both the money and the TV. This is not a small administrative hiccup. It is a fundamental failure on three counts: Logistics failure. A 14-business-day collection commitment turned into 40 business days, with the customer chasing every step of the way. Finance failure. A "within 5 working days" refund promise has become a 20-working-day silence, with no proof of payment despite a direct request. Communication failure. Every reply from "E-Store Department" is a copy-paste acknowledgement that quietly resets the clock and extends the timeline, without ever naming an accountable individual at Samsung South Africa. Samsung's behaviour is also squarely inconsistent with South African consumer protection law. The Electronic Communications and Transactions Act (s.44) entitles a consumer to a refund within 30 days. The Consumer Protection Act (ss.19 and 20) requires a refund within 15 business days of return. Samsung is well past both, and well past its own published timelines. To anyone considering a high-value purchase from Samsung Online South Africa: understand that the "returns policy" on the website is, on the evidence of my own experience, aspirational at best and unenforced in practice. If anything goes wrong, you will be the one chasing your money — for months. To Samsung South Africa: I have given you until close of business on Friday, 22 May 2026 to provide proof of payment and a confirmed settlement date. After that I am escalating to the National Consumer Commission, the Consumer Goods and Services Ombud, and initiating a credit card chargeback for the full R22,499. I am also reserving all rights in respect of the interest I have been charged on the outstanding balance while Samsung has held my money.
2 replies
12 months ago
Beware Alan Hudson Motors Mbombela and VW South Africa’s Empty Promises
After 15 years as a loyal VW customer, this was my final straw. I dropped off my Touareg (Reg JN19XYGP) on 25 March for an oil change only yet ended up with unauthorised repairs, a week-long wait for o-rings, and then three weeks without my car (only one courtesy vehicle day). Each return introduced new warning lights and an ECU limp-mode fault that risked permanent damage. Seven weeks of follow-ups, formal complaints, escalations to “head office” and German customer care all yielded only excuses and monitoring. No apology, no compensation, no expert inspection. If you value your time, your safety and your money, stay clear of Alan Hudson Motors Mbombela and think twice before trusting VW South Africa to stand behind its brand. Volkswagen South Africa - Wake up and read all the reviews on Hello Peter!
0 replies
112 months ago
Shocking Customer Service - Fraud Claim
<p>I submitted a fraud claim more than 2 weeks ago and phoned numerous times after not receving any feedback. Andre Poole was the consultant handling the claim and he is absolutely pathetic. I was able to get hold of him, after numerous calls, and after a 2 mintue discussion he blatantly just rejected my claim. He would have forwarded me the rejection letter immediately and it is now 24 hours later and still no letter. I have been a loyal discovery customer (card, medical aid and insurance) for many years now and I am shocked by the customer service that is offered to your loyal customers. I would like to request that a senior manager in the fraud department get in contact with me to resolve the matter.</p> <p>Looking forward to your soonest response.</p>
1 reply
126 months ago
Rejecting Claim on unacceptable grounds
I have never submitted a claim and have been a very loyal Discovery (Medical Aid, Insurance, Vitality, Card) customer for years. Now, for the first time, I need them to assist me financially with repairing a little bump (happened last year October) on my car that needs panel-beating. My excess will probably be half of the total amount payable for repairs but with all the premiums I have paid, helping me is the least Discovery can do. <br> <br> Due to the small nature of the damage I didn't make work of it immediately when it happened and now Discovery is rejecting my claim based a 30-day clause (which I was completely unaware of) that states that reporting it later than 30-days \MAY influence the outcome". This wording is something completely different than bluntly rejecting a small claim from a loyal customer. I was completely unaware of the fact that the claim should be submitted within 30-days as no one at Discovery discussed this with me but they sure were quick to bring me up to speed"
1 reply
129 months ago
Call Centre Efficiency
Mzwandile Nxele assisted me with changing details on my policy, he was very helpful and efficient. <br> <br> Thanks Mzwandile!
1 reply
130 months ago
Got order wrong + No delivery
We placed an order this morning, person that answered phone messed up our whole order and to top it all we were informed after 30min that our house, which is 2.6km from the branch, is out of range and that we will have to collect.
1 reply
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