NM
Nontobeko M
Active since Jul 2013
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Feedback on Customer Service experience
I would like to take a moment to commend Thulasiwakhe Sishi for her outstanding assistance with my token issue. She resolved the matter in less than 15 minutes with efficiency, professionalism, and kindness. Her service was exceptional, and she truly deserves recognition for going above and beyond. On the other hand, I regret to share that my earlier call with Phiwokuhle was disappointing. She was unable to provide the 40 numbers I requested, repeatedly stated she would escalate the matter without resolving my issue, and her tone came across as rude. This interaction wasted my airtime and left me dissatisfied. I hope this feedback helps in recognizing excellent service while also addressing areas that need improvement. Sincerely, Nontokozo
1 reply
5 months ago
Extremely disappointed customer
I am extremely disappointed with the service I received from Vumatel in Newcastle, Madadeni. I have been experiencing ongoing issues with my Wi-Fi connection, which prompted me to visit the Vumatel office located in Section 2, right next to Spar. During my visit, I was provided with the contact number of a customer service representative named Noma. Unfortunately, my interaction with her was far from pleasant; she directed harsh and inappropriate language at my father, which was unacceptable. After that encounter, I returned to the office for further assistance, where I was given another contact number to reach out via WhatsApp. I sent a detailed message explaining my situation, but to my dismay, I never received any response. In a bid to resolve the matter, I attempted to call the given number as well, but no one answered. I find myself in a frustrating position because I have already paid for the Wi-Fi service, yet I am unable to access it at home. I need guidance on how to proceed from here, as it feels like my concerns are being completely overlooked. What steps should I take to ensure that my issue is addressed and resolved promptly? Regards,
1 reply
14 months ago
Happy Tenant
I truly appreciate your constant support in addressing my concerns, and I want to extend a special thanks to Cleao and Jonathan for their efforts in getting my unit painted. You all are amazing!
1 reply
16 months ago
A very unhappy and extremely angry parent.
I am extremely dissatisfied with the way Oceans treats our children. Today, my daughter was removed from class for the entire day, and she is understandably disappointed with how things were handled. I enrolled her at the end of January and was informed that I needed to pay a registration fee and school fees, which I promptly paid. I was also told that the next payment would be due at the end of February. However, I was shocked to find out today that my daughter was taken out of class due to allegedly outstanding school fees. I do not understand why this is happening. If I had known I wouldn’t be able to keep my child enrolled at this school, I would have made a different choice. It feels more like a money-making business to me, and I do not recommend enrolling your children in this institution. Before my daughter started classes on Monday, I went to the school and provided proof of payment. I also paid for her school uniform, but no one informed me that another payment would be required after just five days. YESES
0 replies
18 months ago
Ottoman repair
I want to express my heartfelt gratitude to the incredible staff at Popular Furniture. Your professionalism and dedication are truly outstanding! I recently brought my ottoman in for repair, and I was amazed by the end result. It looks brand new! I appreciate the attention to detail and care you put into your work. Thank you once again for making my experience so positive!
0 replies
24 months ago
I had an issue with my oven, so I requested the maintenance team to come and check for me
I had an issue with my oven, so I requested the maintenance team to come and check for me. Nosipho arrived at 9:30 to check the oven, and she found a fault. She immediately fixed it, and by 10:15 she was done. Thank you so much Nosipho, you are the best!
0 replies
32 months ago
Compliment
I would like to express my gratitude for the service given to us by Bathandwa from Truworths Cresta. You know how to handle customers, the patience you had and the treatment you gave us.The service was a 5 star I must say 👌If I could rate the service you gave us, I would say 10 out of 10. Thank you very much. Keep the Cresta truworths flat flying 👏👏👏👏 Nontokozo
1 reply
45 months ago
Lotto scam
I am so disappointment with the service that I have received from Capitec Social Media team, who ever that was assisting me was so rude and unprofessional she/he refused to give his name. I played daily lotto on 07 September and my winnings were not deposited so sent a message on Facebook I was advised to contact ithuba for assistance as Lotto is not the Capitec product, so I asked why do I need to contact Ithuba. I dont understand why do I need to contact Ithuba because I played using Capitec channel and the rules states that if I win an amount less thn R249999.00 Capitec will automatically deposit the winnings into my account. Why do I need to contact Ithuba ke cause the amount is less thn R249999.00.
1 reply
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (37.5%)