FV
Flip V
Active since Jun 2013
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Ambiguous deceptive marketing . You wait 21 Business days for a delivery.!!!
I was weary to order from them as they have no contact details on their website. I placed my order and paid, after 4 days I sent an email to enquire about my delivery. The response came a couple of days later. Very cryptic. Email response is typically a couple of days after the mail is sent. Do not expect your goods in a couple of days, Rather a month or two. Very bad , unclear and slow communication. Still waiting for my Power box with solar panels. Two weeks later and no indication if it will actually arrive. They import these goods per order from overseas, but make it look like as if they are selling it locally and quickly. That is deceptive marketing, Be weary of this operation.
0 replies
37 months ago
We cannot help you any further, it’s not our fault
Even after Afrihost has been voted best ISP in South Africa, I am am horrified by their service I have received: I have many services running with Afrihost. If they run, thats great, but when they give error’s , the help you get is very limited, and the buck get’s passed as regularly as possible. As an example, the unlimited data deal on an MTN simcard has now twice stopped working. Tje technical advisors informs you that a call must be made in the simcard once a month otherwise MTN will recycle the phone number. Can you see a problem with this? It’s a data only simcard, in a router, and in no documentation anywhere is it mentioned that a call must be made once a month with the simcard? The net result being that a new simcard must be purchased and registered. Is this really a service? Their defence is that it is an MtN problem and not theirs. And that I have to take it up with MTN, although all my money goes toe Afrihost. No responsibility taken, and the customer loses all the time. It’s time to move to a new ISP
0 replies
125 months ago
Vodacom cannot investigate, provide feedback
For moths now we have had a query with Vodacom about a Data charge dispute. Every time we get given the assurance that they are investigating and that someone will be in contact. This NEVER happens. We now want to close our account with Vodacom, but we cannot do this as the query is outstanding. They are literally holding us prisoner with this type of customer service. We have spend DAYS in total hours trying to find out what is happening. It is the worst process of customer service we have EVER experienced. No one is willing to take responsibility for a problem that is logged. The system is always to blame and bad customer service is blamed on another department, that you cannot speak to. Under no circumstances can you speak to anyone looking into your case, if there ever is such a person.<br> <br> Vodacom will NEVER see us a client again, IF we get this resolved. Total incompetency with regards to customer service. The complaint is simple, please just respond to your customers requests, if you say that you will contact them, at the very least, just do that. This basic task / responsibility, in our case, seems to be impossible for Vodacom.<br> Ref no's: <br> a2-1i4j-aew1dp<br> s3-9pv2f-fsyse<br> <br>
1 reply
136 months ago
MTN does not fix my problems, however, I pay them
I have logged a call with MTN regarding bad reception at my home office. It never used to be this way, but now I am dropping calls and people are struggling to hear me. This is costing me loads of money.<br> <br> I have received no feedback from MTN regarding the resolve of the issue. I once received an email saying Andre from coverage will look into it. But that was it. No updates, no other feedback.<br> <br> I have spent hours on the phone. Mailed en facebooked!<br> <br> Still my reception is poor.<br> <br> Here are my reference numbers:<br> 9868402<br> 0074767<br> <br> I get the idea that no one is interested in solving my problem, but MTN keeps on charging me, no problem.<br> <br> This has now escalated into the realm of horrible service.<br> <br> BAD Bad Bad. Horrible, horrific,Sad. Not everywhere I go!
1 reply
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