IN
Indrani N
Active since Jun 2013
5
Reviews
0
Industries
Reviews
5 reviews48 months ago
Great price and service received!!! Happy customer!
I had an exceptional experience at Dotsure. They assisted me with my car insurance and it was a great deal. It was the most affordable car insurance I found. My insurance with Dotsure included tracker and shortfall cover, so I was able to save on those , as I was paying separately for them all along. The staff were informative and very helpful. They answered all my questions and clarified any concerns I had. I am very happy with the level of service I received and I recommend Dotsure to anyone who is in need of their services. Thank you Dotsure!!!
1 reply
61 months ago
Absolutely poor terrible service received!!!!!!!
I am appalled at the poor level of service which I received. I called in at the end of May before my debit was due to go off my account, and I downgraded from DSTV premium to compact. However, the full debit of R837.00 still went off my account. On 1 June called in and spoke to a DSTV agent, I advised them that this was not supposed to happen. She said that a credit of R408 was lying in my account, and that she would request a refund for me which takes 24 hours. I said, yes that’s fine, 24 hours is perfect, The next day nothing was refunded, I called in again and a different agent told me that the previous agent gave me incorrect information. She said refunds take 7 working days. I said fine, even though the agent mis-informed me, I will wait. Now, 7 days later, I still have not received any refund. I called in again, and a different agent told me that refunds take 7-14 working days, This agent told me that the previous agent also gave me incorrect information. She asked me if I had sent my bank statement as proof of payment, and to confirm my bank account number for DSTV to refund? I told her, that no one asked me to send these documents. So I had to send them today, which will delay the process further. How can DSTV staff be so uneducated about their systems, policies and procedures? It is absolutely unbelievable, that the agents are not educated or made aware about their company rules and operations. DSTV will continue to lose viewers and subscribers due to this lack of competency.
1 reply
64 months ago
Agents terrorise us daily - incorrect numbers on Capitec system.
We receive numerous calls from Capitec agents on a daily basis and they are looking for IPP Mining, to confirm employment. IPP Mining number is 013 656 0191. our Avis number is 013 656 0190. We constantly tell them that we are not IPP Mining, we are Avis. They insist that the number on their system is correct. Please advise where do your agents get their contact numbers from? Who is responsible for this, and who can I contact to rectify the incorrect number? As this is becoming very bothersome at my office ,as we receive call after call from Capitec, and this is unnecessary and bothersome.
2 replies
64 months ago
Stay away from these scammers!
Good day I opened a trading account with Globex360 because a reputable trader recommended them. I initially found that their website was not user friendly. They requested documents but next to the request was no tab to upload, or to specify the documents required/how to submit. Once that was sorted, after days of confusion, I traded, thinking that like other brokers, Globex360 bonus would kick in when my account went into minus , but it did not. My account was blown. I tried calling and emailing them, no answer, no reply via email. Eventually I called them on a number that they called me from previously, not on their website, and the agent told me that the bonus is only an "equity booster" he said it's on their t&c's , it is meant to assist us for increased lot sizes and higher returns, It is not an actual credit which kicks in when my funds exhaust. So Globex360 system is designed to scam the client, they do not work to the client's advantage, they give you a bonus credit but you cannot use it. This is pointless. This does not make sense. They give you a credit but it is inactive, and never activates when your account runs low. They do not answer their phones and their customer service is poor. I will not use them again, I have gone back to my old broker XM.COM. Even though they provide 50% bonus credits, it actually works like a credit should, and they are professional and quick to respond.
0 replies
101 months ago
Continuous charges for a cheque account that is not in use since 2013 !!!!!!!!!!!
My cheque account was placed under debt review in Sep 2013 with an amount of R1945.80. According to NPDA Statement, my last payment of R100 paid was on 08 July 2015 and the account should have been paid up and closed.However, prior to my knowledge, FNB had been charging me the monthly fee and interest since 2013. FNB called me 2 years ago telling me that I owed them around R5000 , I made an appointment with my debt counsellor and explained the whole story. We requested a statement with the amounts owing, and we were told that FNB is allowed to charge debt review clients monthly fees, it should have been included in the negotiations...Why did FNB accept my debt counselors proposal in 2013 if the amount negotiated was not sufficient, and now i am being charged 3 times what i initially owed! Currently, I owe FNB around R6000 & They are continuing to charge me the monthly fee of R100 and interest every month for a cheque account that has not been used since 2013. Irrespective of the explanations FNB provides to me, and the fact that my debt counselor was the negotiator here - i feel it is unethical and inconsiderate for FNB to continuously charge me fees for a cheque account which is not in use. This is not the type of service i would expect from FNB, And once my debt review is complete - i would never go back to FNB as a client ,nor recommend FNB to anyone i know. It is outrageous that a person like myself under debt review, has to be held to these inappropriate charges, for services i am not being rendered. Especially since i am trying to find my feet again ,financially. FNB did not contact me to advise me of a way forward, instead continues to charge me? This is inhumane! FNB is not a people's bank , they are out to trap clients in every way possible!
1 reply
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1 (20%)
4 Star
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2 Star
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1 Star
4 (80%)