Active since May 2013
5
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Reviews
5 reviews1 month ago
WELL DONE LG SA team.
Big appreciation to LG South Africa 👏 What began as a disappointing service experience was completely transformed—thanks to the personal involvement of their Service Director, Mr. Jayson Jeong. The turnaround was nothing short of impressive and delivered a true wow moment. In fact, the experience was so positive that I went on to purchase three more LG products (I know… couldn’t resist 😄🤪). It’s a strong reminder that in today’s highly competitive market, products and features can easily be replicated—but outstanding after-sales service is what really differentiates a brand. Special thanks to the entire team—the online support staff, Thandi at the service desk, as well as the delivery and installation teams (Christopher and Goodman). Every interaction was smooth, efficient, and genuinely customer-focused. Well done LG SA—this is how you earn customer loyalty. 💯
1 reply
11 months ago
Always impressed by Outsurance efficiency and competitive pricing
Always impressed by Outsurance efficiency and competitive pricing. Dealing with Call centre's can be very frustrating and 'not client centric' user experiences, but Outsurance seems to have got it right. It's obvious that their staff on-boarding is well executed.
1 reply
21 months ago
Out of the Frying pan and into the Fire
Regrettably, I made the decision to fall for their promises and moved from Telkom / Openserve, to VOX and Vuma a month ago. Opted for a 100mbps line, which was the same cost at Telkom, so it's not like they were saving me any money. Their signal strength and speed is poor compared to the previous service provider, with lagging when streaming Apps or social media platforms. Called and complained, and a technician came out to investigate. They are now saying that I would need to install boosters at my cost to get better signal and speed quality. So I must foot the extra bill just to be able to get the same quality of signal that I was getting from the previous service provider, which did not necessarily require boosters? This after they, together with Vuma, Approached me to take up their products, promising the best service and product experience. Over the last 2-3 weeks after being shunted from dpt to dpt , I have left NUMEROUS messages with their Service team, for Mpho (my so-called account manager) or his team leader Gugu to call me back, but I have not had the courtesy of 1 returned call. Also, I was told that I would only be billed at the end of September, but was billed at the end of August, so had to accommodate their bill and Telkom's last bill on the same month. Imagine how bad a company VOX must be?, if a customer has to regret switching from Telkom, to them!
2 replies
114 months ago
MTN can't even respond to, or sort out a complaint in 2 months?
<p>Posted this complaint about MTN at the beginning of December . It has been 2 months already and I am still awaiting a reponse from MTN (and this is after many re-posts for a response). MTN can't even turn a complaint around when given the opportunity to fix it? </p> <p> </p> <p>MTN - Corporate Theft and Arrogance at it's best.</p> <p>I was charged montly for a contract that expired years ago. I never used that contract after it expired. One would expect that MTN would have done the ethical thing and would have stopped charging for a service that was never used. They debited my account for years. I eventually put a stop payment on my Bank account after failing to get MTN to resolve the issue. I never recovered the monies that they debited my account for. To add insult to injury, I now get a message from a collections company (acting on behalf of MTN) to pay them for the last 6 months since I placed the Stop payment (for a service I never used??). </p> <p>REALLY!!!!!!!!!!!!! they want to steal more from me; am I that easy to steal from???? Are they trying to steal from the innocent Law abiding citizens to pay for their Nigerian Rica fine? I Tried calling MTN and was transferred from pillar to post, trying to get through to their legal department with no success. I wonder what the CPA and other Consumer watchdogs will have to say about this behaviour? MTN, this is disgusting!!!!!!!!! If this has affected my Credit rating, I will seek legal council. MTN Ref : K ********** (S. Reddy - cell ********** 875)</p>
6 replies
115 months ago
MTN - Corporate Theft and Arrogance at it's best.
<p>I was charged montly for a contract that expired years ago. I never used that contract after it expired. One would expect that MTN would have done the ethical thing and would have stopped charging for a service that was never used. They debited my account for years. I eventually put a stop payment on my Bank account after failing to get MTN to resolve the issue. I never recovered the monies that they debited my account for. To add insult to injury, I now get a message from a collections company (acting on behalf of MTN) to pay them for the last 6 months since I placed the Stop payment (for a service I never used??). </p> <p>REALLY!!!!!!!!!!!!! they want to steal more from me; am I that easy to steal from???? Are they trying to steal from the innocent Law abiding citizens to pay for their Nigerian Rica fine? I Tried calling MTN and was transferred from pillar to post, trying to get through to their legal department with no success. I wonder what the CPA and other Consumer watchdogs will have to say about this behaviour? MTN, this is disgusting!!!!!!!!! If this has affected my Credit rating, I will seek legal council. MTN Ref : K ********** (S. Reddy - cell ********** )</p>
4 replies
Review Distribution
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2 (40%)
4 Star
0 (0%)
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2 Star
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1 Star
3 (60%)