SE
Shazeer E
Active since Apr 2013
4
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0
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Reviews
4 reviews126 months ago
Twice!
I have recently started using Netflorist as my job requires me to be in a different province to that of my significant other. In December I had purchased 50 Kenyan Roses only to have four remain and the rest die after 2 days. I called in and was credited 100 voucher. On Friday the 22 Jan I wanted to purchase the Sally Williams set of Nougat and a teddy for R269. (i was in possession of a free delivery voucher) when checking out my basket and making payment I was informed that the product was out of stock. I called in and was told something could be put together, a sally Williams candy Jar and a soft toy Teddy with a total of R469 including delivery. I was uncomfortable with the total and R100 was removed from the amount. I still had to spend 100 more than my initial budget. After the order was delivered I was informed that no soft toy Teddy was received. I called in and an arrangement was made to have it delivered on the 23rd January. I am really hesitant to use the service again as with four orders in two months I've had a problem with the two of them. Is this the service level that Netflorist strives for?
0 replies
126 months ago
WOW Factor
I've the please of dealing with Chriswell to correct and booking. Chriswell is one of the most pleasant and efficient individuals I have interacted with. His friendliness and mannerism was outstanding, further he was punctual and efficient in assisting me. The WOW factor for me was the follow up call received after the flight to see if everything went smoothly. As a proud South African I believe that Chriswell sets the tone for service levels in our country. Thank you very much sir. I definitely look forward to interacting with you again.
1 reply
126 months ago
WOW FACTOR
I would like to take this time t thank both Craig and Natalie for an outstanding level of service which I've become accustomed not to expect anymore in our current day. I had initially had a problem with a free flight that was won and unable to book due to a system error. Both Craig and Natalie were exceptionally friendly and efficient in resolving the matter. Unfortunately there was a further hiccup however a solution was immediately provided by Craig. Hat's off to both of you, As South African I firmly believe that they set the standard for what outstanding service in our country should be. Well done and keep up the great work.
0 replies
127 months ago
RIPPED OFF!
I had initially booked a flight with Kalula from Lanseria to King Shaka Flight Reference MPMZAM. At around 4am on the day of my flight I had to move my flight. I logged onto my profile and was unable to do it. Thee call centre line was not open at the time. I then booked and paid for a new flight. Reference KJRFKM. I eventually called the call centre after they opened and was told by a very rude lady that I forfeit the money for the initial flight. I then spoke to a manager and was told that I was a \NO SHOW"so I forfeit the money. In order for me to have been able to movee the flight I would have had to drive to the airport and be present. I did try calling the airport prior to my flight ad there was no answer. The reason I had to change the flight was due to the fact that I could not get to the airport initially. NO HIDDEN COST? NO FUSS? I've now paid for two flights with Kalula as a loyal traveller and have incurred additional COSTS and need to make a FUSS in order to voice my frustration."""
1 reply
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