HW
Heidi W
Active since Oct 2012
4
Reviews
0
Industries
Reviews
4 reviews24 months ago
Platinum Life - a life sentence and drain on pensioners!
My 86 year old Mother has a "Cancer Policy" with Platinum Life. She recently received a call from one of Platinum Life's call center agents, who told her that her premium will increase to R R761.50 per month. My Mother told the agent (who informed her at the start that all calls are recorded) that she is thinking of canceling this policy and that she does NOT want to pay any more than what she is paying already. The Agent then told Mom that at least she will get 50% Money-Back in 2036 (when she will be 99!?!) and no increase will happen now, that they will send an email with the updated policy and that she has 30 days to decide to accept or decline. BUT... The very next day, she had a bank notification asking to approve a debit order for the R761.50! The promised email only arrived on 19/06/2024 (+/- 3/4 weeks after the call) but the attached policy was issued and signed by Platinum Directors on the 14th. One of the clauses state: "The Policyholder will have a 31 (thirty-one) day period from the date of receipt of The Policy documentation in which to review The Policy terms and conditions." So they DO NOT listen when they call you and they then immediately try to get the "new increased" premium from you... and they delay the emails... maybe thinking you would just go along and make payments and then because of the delay that you might have forgotten what you told them? I'm not happy with the way they try to override the person they phone, and that their agents cannot think logically nor show empathy for senior members they talk to.
1 reply
27 months ago
Top Notch Electronics open to resolve issues
I Top Notch Electronics – revised On 08 Mar 2024 at 17:25, I wrote a review about the service we received from Top Notch Electronics. This morning, I received a call from Prince, and between us we negotiated a refund on two of the items we were incorrectly charged for, with the understanding that I will remove the review I did. thank you Prince for speaking to me and for being open to discuss and resolve our issue.
0 replies
37 months ago
Chris Neuna was very...
Chris Neuna was very helpful, kind and prompt in assisting.
1 reply
95 months ago
Unhelpful TELKOM personnel - even the IVR system is unhelpful!
My aunt, recently widowed, requested a Land Line in Heidelberg, Gauteng. She was told to pay a “Deposit” at the Post Office, as TELKOM does NOT have a store in Heidelberg. On 20 July the Post Office personnel told us that they cannot help us as the INFO in the SMS (sent by TELKOM!) was insufficient. The Deposit was then paid at Telkom, Benoni on the 23rd of July 2018. (After going to Telkom East Rand Mall who DO NOT answer their phones! – I was told they cannot help me either!) Here is a Copy of Telkom SMS- “Telkom SA: Dear Customer, to enable us to process with your service installation, a deposit of 700.0 is required to be paid within 7 days on BAN number ***. To make an EFT payment please use the following ref: ****. Thank you for y” I was under the impression that everything would now be OK… as Telkom now has the R700.00 they need to do the installation of a Land Line. Unfortunately Telkom keep sending reminder SMS’s to my 69year old aunt, who just lost her husband, at 3H00am in the MORNING! (or middle of the night!) The Reminders are for her to pay her deposit! ??? The latest SMS actually stated that: as she has not paid the deposit that the request for a land line will now be cancelled!?!?! We tried to phone but to get to speak to a person takes forever… and then when you get to speak to someone, they promise to sort the problem or to send an e-mail with detail & confirmation received payment and with an installation date. TELKOM is the worst company to get any assistance from by a REAL person! My aunt does not have a land line, if she uses her pay-as-you-go cell, her airtime for the month is used up by holding and waiting BEFORE she can speak to an available person. She needs to beg others to use their phones, and this is becoming a real issue! I also sent e-mails to various people in Telkom who promised to e-mail us but so fare had NO joy! I would LOVE to ask the CEO of TELKOM you to try, like us normal people, to contact ANY of the TELKOM shops, offices or Call Centres for ANY issue and see how long he has to wait for someone to talk to, … this is IF he gets past the automated answering system… then once the problem is explained... they say that they cannot help blaming the system as being slow. They promise to get back to you or to send an e-mail, but you will still waiting for weeks, if not months! Then on top of all the hassles TELKOM's automated SMS gets sent every other night @ 3H00 am, harassing you for payment, which was already done weeks before.
2 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
0 (0%)
1 Star
2 (50%)