IH
I H
Active since Sep 2012
34
Reviews
0
Industries
Reviews
34 reviews4 weeks ago
Ebucks Reward not awarded
I am extremely disappointed with the service from FNB/eBucks regarding a qualifying Clicks purchase that has still not been allocated correctly for my eBucks rewards. On 25 April 2026, I made a qualifying online purchase at Clicks for R723.26 specifically to qualify for my eBucks rewards. However, on eBucks Rewards Day, the system still reflected that I spent R0 at Clicks for April. I contacted eBucks support via chat and spoke to Terri, who advised me that they were “in the process of allocating eBucks” and that the transaction should reflect the following day. Despite this assurance, the purchase still does not appear on my rewards profile. I have full proof available, including: - FNB bank transaction history - Screenshots from the FNB/eBucks app - Proof of payment at Clicks for R723.26 on 25 April 2026 This is extremely frustrating because I made the purchase specifically to meet the qualifying criteria for rewards, yet the transaction has been ignored. I request that FNB/eBucks urgently investigate and correct the missing qualifying spend and provide proper feedback on why this was not processed correctly in the first place.
1 reply
1 month ago
Appalling service: 3 months of incorrect LiveBetter payouts & generic stalling tactics
I am deeply disappointed by Capitec's absolute lack of integrity and incompetence regarding my LiveBetter Rewards. For three consecutive months, Capitec has shortchanged me on my valid, qualifying transactions. The shortfalls are as follows: - February (Paid Mar 10): Shortchanged R7.51 - March (Paid Apr 10): Shortchanged R65.42 - April (Paid May 10): Shortchanged R152.59 Total Owed to Me: R225.52 I opened my initial case (Ref: 147412310) on 14 April 2026. I followed up via WhatsApp on 4 May with Thandeka, who promised it was "escalated as urgent." After receiving zero feedback, I sent a formal email demand on 12 May giving a deadline of midday on 13 May. Instead of an actual answer or a calculation breakdown, I was brushed off by Anela Mntalo from Client Care with a generic template email stating it has been "escalated to a specialist team" and they have conveniently generated a brand new case number (Ref: 08283949), seemingly to hide how long this has actually been dragging on. It has been over a month. I have acted with complete honesty and provided all transaction proof, while Capitec continues to withhold my money with zero transparency. This is remarkably terrible service. Do not respond to this review with another automated template telling me to use your WhatsApp bot. I want a senior manager from the specialist (LiveBetter) rewards team to contact me with a resolution and a manual payout of the R225.52 you owe me. If this is not resolved immediately, my next stop is the National Financial Ombudsman. Do not have rewards structure and then no support!
1 reply
1 month ago
Capitec Bank Ignoring Merchant Admission of Biohazard & *****
I am a victim of merchant ***** and a health hazard, yet my bank, Capitec, is choosing to protect a *****ulent merchant over their own client. I booked accommodation in São Paulo via Booking.com (a 'Genius' level stay). The unit was a documented biohazard: toxic black and pink mold in the AC, a ****roach infestation, and unwashed blankets stained with bodily fluids. The property was uninhabitable, and we fell ill. The "Smoking Gun": I provided Capitec with written proof from Booking.com’s executive support (Lukmanul H.) where they admitted: "A room full of infestations and black mold is very unhygienic and must not be rented to the guests." Despite this explicit admission of fault by the merchant, Kelly Daniels (Complaints Management) and Bulelwa Mdyogolo (Chargeback Operations) have refused to execute a chargeback. They claim "merchant policy" overrides my consumer rights. A merchant’s refund policy is null and void when they provide a hazardous, ******* product and admit to it in writing. I have been a loyal Capitec client, but I am disgusted by the lack of protection. I have now formally escalated this to the National Financial Ombud (NFO) under Ref: XMZXRWV7. Capitec: Why are you siding with a merchant who has already confessed to renting out a biohazard?
2 replies
3 months ago
Unprofessional customer service from DiscoverCars
I have been a loyal user of DiscoverCars for more than four years and have recommended their platform to friends and family. Unfortunately, my recent interaction with their customer support team (Stanislav and Steve) was very disappointing. When I contacted support regarding a cancellation and booking credit request, the issue was not properly investigated. Instead, the responses I received were dismissive and included assumptions about actions I supposedly took. One response even suggested that I must have requested a refund myself or that someone else had access to my devices. This is completely untrue and not an appropriate assumption to make without evidence. When I asked for clarification, I was told that the case would not be escalated further and received the following response: “I’m afraid I can’t explain the matter any more concisely. I look forward to yet another reply.” - Steve This type of communication from customer service is extremely disappointing. To be clear, I am not seeking compensation. What I expected was professional handling of the situation and respectful communication. After years of using DiscoverCars, this experience has unfortunately left me very disappointed.
1 reply
3 months ago
Clicks Online Price Not Honoured – Wasted Time & Fuel going to in-store
I am extremely disappointed in the service received from Clicks regarding an online order placed for Andolex C 200ml Mouth Wash. The online advertised price was R107 (30% off) instead of R153. I placed the order through the Clicks app, and it clearly stated: “Total to be paid in-store: R107.00.” I then received an SMS to collect from the Clicks Welgemoed branch. When I arrived in store, I was told the price is R153, not the advertised R107. I spent 50 minutes in-store while the pharmacist and store manager, Gerald, tried to resolve the issue. He contacted head office and was transferred between five different departments without assistance. This is clearly a system/technical issue on Clicks’ side, especially since: The app still reflects R107. The promotion screenshot clearly shows R107. The system forces the order into “scripts” instead of allowing normal online payment. I am now unable to log in properly due to an error message. This is not acceptable. As a consumer, I am entitled to the advertised price. If Clicks has internal system issues, that is not the customer’s responsibility. I wasted fuel and 50 minutes of my morning due to Clicks’ system error. I expect: The product to be honoured at the advertised price of R107. Compensation for wasted time and fuel. Urgent resolution and written feedback. Order details and screenshots have been provided to the store manager.
0 replies
4 months ago
CGSO complaint lodged – no feedback after exceeded response timeframe
I lodged a formal complaint with the Consumer Goods and Services Ombud (CGSO) under reference 202512-0177332 regarding a dispute with Takealot and a supplier selling underweight goods. On 07 January 2026, I was advised that my complaint had been sent to the supplier and that feedback would be provided after an indicative period of 15 business days. That timeframe has now been exceeded by a significant margin. Despite multiple follow-ups, I have received no further communication, status update, or indication of progress from the CGSO. While I understand that investigations can take time, a complete lack of communication after stated timelines have elapsed is concerning. As an ombud body, I would expect at minimum: Ongoing communication Status updates when timelines are exceeded Transparency regarding next steps I am posting this review to request accountability and a response, and to highlight the lack of communication experienced during this process.
1 reply
4 months ago
NCC Non-Response: Complaint Ignored for Over 2 Months
I lodged a formal consumer complaint with the National Consumer Commission on 21 November 2025. It has now been over two months with no substantive response. I have followed up multiple times and only received automated emails promising a response within 48 business hours, which never happened. I have since escalated the matter by emailing NCC again and copying the DTIC and ICASA, yet still received no response. This lack of communication and follow-through is extremely concerning for a statutory body responsible for consumer protection. Consumers rely on the NCC when large companies fail to act fairly — but in this case, the NCC itself has failed to engage. I am documenting this publicly due to continued silence and lack of accountability.
0 replies
4 months ago
Support was fast and efficient
My experience with Yaga has been great. Their support responded fast to my query. Thus far, no complaints from me, happy as a buyer and seller.
0 replies
4 months ago
Insufficient Notice of Fibre Price Increase – Mweb
I would like to lodge a formal complaint regarding Mweb’s recent price increase notification on my fibre package, Uncapped 50/25 Mbps Fibre Lite – Openserve. I was informed TODAY - 4 February 2026 - that my monthly fee will increase from R699 to R749 effective 1 March, however this notice was provided with less than 30 days’ lead time. As a customer who has been with Mweb for nearly six years, I find this extremely disappointing and unfair, particularly as I work from home and rely heavily on stable internet connectivity. Based on Mweb’s own published Terms and Conditions and past public statements, customers are meant to receive at least 30 days’ notice for any price increases. In this instance, that standard has not been met, which places customers at a disadvantage and limits our ability to properly evaluate alternatives or make informed financial decisions. Adequate notice is essential so customers can: - Assess affordability - Compare alternative providers - Arrange a seamless transition if necessary - Avoid disruption to work-from-home commitments The short notice effectively removes the ability to make a fair and considered choice, which I believe is not in line with reasonable consumer expectations or Mweb’s own stated policies. I would appreciate: - Clarification on why the 30-day notice period was not adhered to - Consideration for existing loyal customers - A fair resolution regarding this increase I have generally valued Mweb’s service over the years, however this situation has left me feeling disregarded as a long-standing customer.
0 replies
4 months ago
Planet Fitness refuses to disclose CPI for 16.18% fee increase and ignores written responses
I am submitting this as a new complaint because my previous HelloPeter review and subsequent updates are no longer receiving any response from Planet Fitness, despite the issue remaining unresolved. I am disputing a 16.18% membership fee increase app**** for 2026. While my contract allows for an annual increase at the greater of 10% or CPI, Planet Fitness has repeatedly failed to provide the specific CPI percentage and calculation used to justify this increase, despite multiple written requests. What is particularly concerning is the pattern of engagement: Planet Fitness eventually responds with a generic, copy-and-paste email I reply in writing, addressing the substance of their response My reply is then ignored Another generic response follows later, again failing to answer the question This has occurred across multiple emails and reference numbers. All correspondence is unsigned and attributed only to “Planet Fitness”, with no named individual taking accountability. The Plattekloof club has also been copied on several emails and has not responded or intervened in any way. I am not refusing an increase, I am requesting transparency and compliance with the contract. The continued refusal to provide CPI information, combined with ongoing non-response, is deeply concerning and leaves me with no option but to escalate further. I am seeking: - Written disclosure of the CPI percentage and calculation used to justify the 16.18% increase, or - Adjustment of my membership fee to a contractually compliant level.
0 replies
Review Distribution
5 Star
2 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
32 (94.11764705882354%)