WL
willzech L
Active since May 2012
4
Reviews
0
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Reviews
4 reviews36 months ago
Faulty phone
Good day, I am very disappointed and unhappy with my device I upgraded on Friday 16th June 2023, I took the double deal Redmi note 12 pro phones, the one phone works perfectly fine, but the other phone has a problem when the screen locks, I can't open the phone again so I have to switch it on and enter my SIM pin, I communicated this with the consultant that assisted me, he tried to assist me over WhatsApp, I even factory reset it with no success, he than advise me to go into the store again(Menlyn) to get assisted by a technician, the technician checked the phone and said I should go to the repair shop which is a floor above them, I went there, the lady that I spoke to did not even bother to look at the phone and see if they can do something about it, she just said the phone needs to be booked in, I refused to do that because I feel this is a new phone and if there is a problem they should replace the phone, what ever the fault is, it's a factory/manufacturing fault why should I go up and down and struggle with a phone that I am paying for, now I have to wait 7 days for them to see what is wrong with the phone and me be without a phone for so long is not going to work, I need a phone for my work purposes and I have small kids that is going to school so I cannot be without a phone. I have to go up and down, that is costing me for a manufacturing fault. I am really not happy with this.
2 replies
70 months ago
Bad services
this is the worst experience i have ever received, my cell phone broke and i send it in for repairs and they said it will take up to 21 working days than i will receive it, and now almost 4 months my phone is still with them if i don't follow up with them no one bothers to communicate with me, they wanted to offer me a down graded phone than the one that is in repairs i guess they wanted me to shut up, and i refused the phone, than they wanted to give me another phone but i should pay extra, i am already paying for a phone for the past 4 months that i don't even have with me, why should i pay more for a phone if i was supposed to have my phone already 3 months ago, i am really disgusted with the service of cellc device insurance i wont recommend anyone to take out insurance with them.
0 replies
130 months ago
INCORRECT INFORMATION AND BAD FEEDBACK
My grandmother went to the offices in Kimberley to inquiry about policy she was told that she will only receive R2500 in cash and when she inquired about the coffin, she was told that she won't get a coffin the R2500 is the only amount she will get.<br> <br> She had this policy since 1993 for more than 20 years and never skipped a premium, when my grandfather passed away in the year 2000 the same policy gave the coffin as well, so I don't understand why she would not get a coffin.<br> <br> When my grandmother also inquired why she is getting so little back, because the premiums that she have been paying from the beginning of this policy is more than what she will get at time of death, so the person at the Kimberley office advised her that she go write an affidavit and cancel the policy and claim all premiums back.<br> <br> She did that and went to the police station to make an affidavit to cancel policy and ask for a refund as indicated to her, but when inquiry was done about refund the response was what refund, because the policy is cancelled. yes policy has been cancelled on advise from one of Union Life staff members because my grand mother could claim all premiums back, False pretenses <br>
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)