Noluvuyo M

Failed fridge repair and ignored refund request

I paid R2,200 for a fridge repair after being told the issue was due to a gas leak caused by rusty pipes. The technician, Brian, carried out a regas and removed a pipe, and advised that the issue was resolved. The fridge switched on and cooled slightly, but never reached proper temperature in either the fridge or freezer from that same evening, making it unusable. I reported the issue the following Tuesday morning (the repair had taken place Sunday evening) and attempted to arrange a follow-up. I was told a time would be confirmed, but this did not happen. When I advised that someone would only be available from 16:00, I later received a message asking if I was available immediately. I could not accommodate this and reiterated the 16:00 availability. There was no response after that, despite me following up later that evening and again the next day. A few days later, another technician was sent in his place, who advised that the issue was actually the compressor. I was subsequently told that this was a different issue and not covered under the 4-month guarantee. I then obtained an independent assessment, which confirmed a compressor fault and that the work listed on the invoice did not match what was found during inspection, with only regassing having been done. The report also indicates that the previous work may have contributed to further damage. I requested a partial refund following this assessment, but this has not been acknowledged. The initial repair did not resolve the issue, there was no proper follow-up, and communication ceased entirely. I am seeking a partial refund of R1,500 due to the failed repair and misaligned service.