Matlotlo M's Profile | Hellopeter

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Matlotlo M

Active since Mar 2012

6

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0

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Reviews

6 reviews

2 months ago

Great service

I received such amazing service from Carla and the team. I bought a pair of shoes, and when they were delivered, I noticed they had a few scratches on the top. Since I had purchased them for a special occasion, I contacted the store and explained the situation. They immediately assisted me and promised a replacement before Tuesday, even though this was only discussed on Thursday. To my surprise, they delivered the replacement pair on Monday at the exact same time they collected the return. I honestly couldn’t be happier with the service. I’ve been a loyal customer since 2012, and I’m truly impressed by how their customer service just keeps getting better over the years. Thank you so much, Carla and team!

0 replies

Budget Insurance

7 months ago

Ayanda Nzama was excellent, patient and provided great service

Ayanda Nzama was excellent, patient and provided great service. The call went over his knock off time but he was committed to assisting us. Thanks Ayanda.

1 reply

MiWay Insurance

8 months ago

Stay away from Miway insurance

We logged a claim for house insurance after the rain destroyed our family home in Pretoria west early December. We are yet to hear from miway, I mean the rains are back and our roof is leaking yet we pay insurance, I called today to follow up I’m told they have not heard from the Assesors, how is a report from the Assesors our problem because we have no contract with the Assesors. I recently visited a service provider who works from home and her roof was being repaired on day 3 when the so called Assesors where still arranging to come to my mother’s house. Perhaps we should all move to outsurance because that’s who the service provider is insured with. What a bad bad service we received, our properties will be wet again in this rain yet we pay insurance.

1 reply

FNB (First National Bank)

102 months ago

FNB- Disgusting service, unethical upgrade to Private wealth

I am so disappointed with FNB. Their private banking is so overrated. Having been an FNB client for 29 years , this kind of service is not worth my loyalty. I got a call from a guy who wanted to upgrade me to private wealth, the guy was just all over the place and he sold me dreams which i realize don't exist. When i accepted this was because i had thought all the things he told me were true only to find out they were not, this guy was soo fast that i didn't even hear what he was saying and he wasn't anywhere close to being friendly. He wasn't even stating facts, by saying i'm paying R480 on bank charges which is not true. when i finished with him, my account was debited with close to 700 for bank charges on private wealth. Luckily i had transferred all my money to my credit card, thank God for that. I spoke to my private banker who promised me she has escalated the matter but the matter is still hanging and no one is telling me anything. All i want is for my account to be downgraded to private clients. Spoke to my banker this morning and she told me the matter is under investigation, i honestly don't care whether they investigate i just want to be downgraded. I will definitely report this guy. On top of that the guy didnt even send me to the pin verification machine, i wonder if this is even allowed. Every time i speak to FNB consultants , my banker included, i have tog o through the pin and card verification. By the time FNB resolves this matter i would have moved to another bank which will care about my business and money. This is soooo disturbing. I am just unhappy. i am now sitting with an account with a negative balance.

1 reply

109 months ago

False advertising- Less SAVING THAN ADVERTISED

Yesterday i went to the Clicks in Menlyn Maine to buy a Hyperbolic Mass 1kg. I saw a tag which was written buy 2 for R199,00 and save R77,00. I then thought saving R77.00 would be a bargain for me instead of buying just one, so i took 2 bags. When i got to the till i was billed R240 since one is R120 on a normal price. I then explained to the lady that the price tag says take 2 for R199 and save R77. However after seeing that originally one is R120 , and buying two for R199,00 is definately not saving me R77.00 but im saving R40,00. I then asked the lady at the till and she got annoyed with me and called her manager who was very rude. She went on to tell methat , the pricing is done by someone else and he isnt ready to take responsibility for that person. The manager was very rude, i paid R199 and left. However i will never buy from this Clicks ever again. How many other products are there with such false advertising instore? clearly this is just to attract customers in buying their products with false advertising , while you are not even saving that much. Very dissapointed , I dont expect this from a store in such a prestigious precinct. I expect better service and customer service from Menlyn Maine. I guess i will have to stick with DISCHEM!!

0 replies

FNB (First National Bank)

137 months ago

FNB incompetent staff, credit card limit

I called premier banking on Monday the 11th of May 2015 to ask for a credit card limit increase and the lady send me a quotation for me to sign and send back to them together with my payslip. They provided me with an email [Email Removed] to send the signed quotation to, and i send the required documents to them the same day few minutes later. The following day i got a call from a lady who was asking if i have sent the documents which i assured her that yes i have sent them, i called fnb the same day and i was told i sent to the wrong email address as i was supposed to send to [Email Removed] which i did. On Wednesday i called credit card unit and i was told my documents have not been received, that was after i received an sms assuring me my documents have been received.On friday i called premier banking and the lady i spoke told me credit card unit hasnt received my ID. i mean i was not told to send my id to them. Anyway when was i going to be told of sending through an ID if i hadnt called. Fnb needs to start taking their clients serious, they need to hire competent people who know their work. Dissapointed Angry client

1 reply

Review Distribution

5 Star

2 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (16.7%)

1 Star

3 (50%)

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