DS
Diane S
Active since Mar 2012
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Fabulously Faithful to Nature
Fabulous array and variety of goodies to purchase. Prompt service. Customer interaction super. My purchases did not total to a huge sum of money, but added to my parcel was a gift with a handwritten note. Their emails are fun and friendly. The poems and verses give you a smile.
1 reply
10 months ago
Steps in the right Direction..
Putting their best foot forward. I ordered a pair of shoes from Kàalvoet online, and I received a call to confirm the size I ordered was correct. It is a small size.. Not many places would do this.. Well done. They are a South African company, too Love to support local.
0 replies
18 months ago
Add Colour to your Worldinf
Wonderful variety and choice of art supplies. Prices suitable for all palettes. Super service. Quick delivery. Thanks to Chandre in customer service. I'll be back
0 replies
19 months ago
Happiness = Hello Indigo Halo
Hello Indigo Halo is a wonderful store. Their merchandise is beautiful. An extensive range of ecletic items. From the time you place your order until your receive your goodies you are kept apprised of the process. Your items are beautifully and carefully packed. A lovely touch is the gift of a gemstone and its story which is always included in your parcel. If you enjoy a touch of something a little different, or you want to surround yourself with a bit (or more) of the bohomenian, this is your one stop shop,
0 replies
24 months ago
Dotsure Look After You
In the past week I have had to avail myself of the policies I have with Dotsure. One is for my vehicle, the cover is not for an accident, but if any major parts need replacing. The other is for my precious fur baby. In both instances, the services I received was excellent. From chatting to an on-line service agent to follow up emails. Thankfully, my dog Libby is fine, as is the car. Today, I (or should I say, Libby) received a message to enquire if she was feeling better. This message delighted me, and I obviously I passed ir on. It's the small things that make a huge difference. A big shout out to all. Well done, everyone.
2 replies
26 months ago
Makro big business looking after small customers
I ordered several different items from Makro. The products were divided into three separate deliveries. I received a profuse apology from them as one item was not available and I was advised that my account would be credited. My orders were delivered by different courier services. Outstanding service. Friendly personnel. I was kept advised by Makro and their affiliates in all stages of the process. One thing that caused me some amu*****t, a set of dishcloths wrapped very securely with fragile stickers... a tad over the top. Thank you and we'll done to all.
2 replies
28 months ago
Take a Bow Sixty60
I have experienced fantastic service from Checkers Sixty60 on a few occasions. Apologies for not delivering within in 60 minutes. On that occasion it may have been 65 minutes. With my latest order they had to purchase my alternative, which was more expensive. I was bothered by this. Again, I received an apology and they waivered the delivery fee of R35.00 on my next order. Not expected, but appreciated. The delivery drivers are friendly and courteous. The Feast and Forage Range is great. Congrats Sixty60.
0 replies
33 months ago
Not a Growl, or a Snarl, but a Wagging Tail
Fantastic service in all the stores I have shopped in the Sandton area. Staff are friendly, knowledgeable, and professional. Always a pleasure to shop in their stores. The recipient of the purchases is always appreciative.
0 replies
35 months ago
You Have to Love Clicks
I am a vegatarian and animal *****. I try only to purchase beauty products (shampoos, bath and body lotions and creams) that are not tested on animals. A congratulations, well done and a BIG thank you to Felicia at Clicks Customer Service Department who kept me up to date and answered my questions and provided me with the information I requested. A further well done to Clicks for stocking a wide variety of products not tested on animals. I will always be a loyal customer.
0 replies
35 months ago
Is it Vodacom? or should it be Vodapong or VodaGo?
I recently moved into an apartment/townhouse in a complex in Morningside in Sandton. The unit is fibre ready. All I had to do was to get a router and get connected. I have had a Vodacom account for many years for my cell phone, so I thought I would go with them. They are a trusted name in the industry. Round about the 2nd or 3rd of July 2023 I called Vodacom 082 1904. I spoke to a most obliging, friendly, and helpful consultant. I was offered a package with Openserve as the fibre provider. It was what I required, and within my budget. The router arrived the next day. I set it up, the wifi was working, but no Internet. I called the customer service department. It was the first of many, many, many calls, They told me my application would be activated. Wonderful, or so I thought. Nothing happened. I call again. "Mam, it is being attended to. We will esculate." This I heard on several occassions.... Then I was told it is was Openserve who were holding things up. I contacted Openserve... you cannot speak to person. Commuication is through, initially a Bot and then e-mail. They advised that Vodacom need to take 'Ownership' of the number. I duly report back to Vodacom. I have to say that the consultants are friendly, they have answers to your questions, full of informative advise albeit that the answers are incorrect, and the information is misinformation. I was offered many reasons for the activation not taking place, "Your address was incorrectly spelt" How many ways can you spell Square? Openserve are not in your area.... Then why sell me a package with Openserve? I found out that Openserve are in the area but don't service my complex. This whole process has now taken two and a half weeks. Today I was informed by the Body Corporate of my complex to go through Metro Fibre. I took a deep breath, and contacted Vodacom again. My question, "Can Vodacom offer me a package with Metro Fibre?" This they could do by cancelling the existing order. Collect the original router, providing me with a new one, and this whole process will take another 7 to 21 working days.... They expected me to wait this time after they had sold me an unworkable package, and being in constant communictation with them for two and a half weeks,.... I think not... On Friday of last week I received a call from a consultant. She advised that I must cancel my existing application and take out a new one. I go through the whole sign on process again. The call ends. I was about to send her the RICA documents she required when I received a call from the original consultant.. She informed me not to go for the second application as the one she opened is still ongoing and activation is going to take place. I was told a technician would be coming to my home to to do the activation, another consultant told me it was done remotely. I was even told the name of the technician, and he is the best there is. When I demanded to speak to a supervisor or a team leader as they are called in Vodacom world, they were always busy. Today I was told, "you can hold for him". They expected me to hold on, for who knows how long, wasting my time and my airtime. I said to the lady, "You are the services providers, you get your team leader to call me". Obviously, I never received a call. Today, was the final straw. When they informed I would have to wait for another 7 - 21 working days. Yes, for that period I was offered a free LTE service for a month.. Very generous and very nice. But too little to late. Sorry Vodacom. but your service here has been deplorable. As I have stated your customer care consultants are extremely well trained. Their telephone manner is excellent. But, please. don't mislead your customers. Needless to say I cancelled Vodacom, I am waiting for them to collect their router. Today, I called Rain. Spoke to a very informative person on the phone, paid the the sum of R1,00 yes, you are reading correctly R1,00 to secure my account. I went to collect the Rain Box.... Yes, I am now Singing in the Rain. My devices are connected. My dealings with Rain, the call, collecting the Rain goodies, and setting it all up, an hour or so. Please, Vodacom have a little more respect for your customers.
2 replies
Review Distribution
5 Star
12 (92.3076923076923%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (7.6923076923076925%)