CE
Charmaine E
Active since Feb 2012
12
Reviews
0
Industries
Reviews
12 reviews2 weeks ago
Formal Complaint Regarding Poor Customer Service at Clearwater Branch
Dear Sir/Madam, I am hereby lodging a formal complaint regarding the manner in which I was treated at your Clearwater branch. I am a regular customer and spend a considerable amount of money monthly at both your Clearwater and Cresta branches. Unfortunately, my recent experience at the Clearwater branch was extremely disappointing and unacceptable. Five days ago, I purchased two pairs of pants from your Cresta branch. I visited the Clearwater branch to return them. However, Caroline refused to process the return for one of the pants, stating that the white marks on the item were part of the design. This was exactly how the pants were when purchased. I requested that she contact the Cresta branch, as there were no similar pants available on the floor for comparison. During the call with the Cresta store manager, both the situation and my concern appeared to be treated as a joke, as Caroline laughed while discussing the matter. I then requested the contact details for the complaints department. Another staff member, Zarrreen, responded by whistling, clearly showing disregard and a lack of concern for my complaint and experience as a customer. I am deeply unhappy with the unprofessional and disrespectful behaviour displayed by these two employees. No customer should be treated in this manner. I request that this matter be formally investigated and that my refund for the pants be processed accordingly. I look forward to your prompt response and resolution. Kind regards, Charmaine Engelbrecht 0799006364
0 replies
3 weeks ago
Disappointed with the pet claims process at OUTsurance
I submitted a claim for my cat yesterday, and only after submitting the claim did they request my pet’s medical history from a previous vet. OUTsurance emailed the vet directly, and now I’m being told the process could take weeks before the claim is even assessed or paid out. This is extremely frustrating because, as a policyholder, you expect these kinds of checks to be handled upfront when taking out the policy, not only once you need to claim. During an already stressful time involving a sick pet, waiting weeks for feedback or payment is very disappointing. I also have pet insurance with Dotsure for my other fur babies, and the experience there has been far better. Claims are usually processed and paid on the same day, which gives real peace of mind. At this stage, I’m unhappy with the lack of efficiency and communication from OUTsurance and will seriously reconsider continuing with them going forward.
1 reply
4 months ago
The Best Decision I Made for My Cats
I joined Dotsure in 2023, and over the past three years I’ve never had a single problem when submitting a claim. They truly give me peace of mind, which is so important in this day and age. Their service is efficient, and my claims are paid out literally within 24 hours. My cats are my kids, as I don’t have children of my own, so knowing they’re covered means everything to me. Choosing Dotsure was one of the best decisions I’ve ever made.
1 reply
4 months ago
Formal complaint regarding unacceptable service received from Princess Crossing
Dear Customer Service Team, I am writing to formally express my disappointment with the service I received from Thandi, a supervisor at your Princess Crossing branch. I visited the branch to process a refund and was met with an extremely unhelpful and dismissive attitude. Thandi showed no empathy, no willingness to assist, and displayed a level of unfriendliness that I find completely unacceptable, especially from someone in a supervisory role. Her conduct reflected a total lack of customer service skills. Due to the poor treatment I received, I left the Princess Crossing branch and went to your Westgate branch instead. The contrast was striking — I was greeted in a friendly manner and received excellent assistance. This only highlighted how unacceptable my experience at Princess Crossing truly was. As a customer, I expect to be treated with respect and professionalism at all times. I believe the way I was treated warrants serious attention. I strongly recommend that Thandi undergo customer service training to improve her approach and interaction with customers. I formally request a written apology for the manner in which I was treated and would appreciate feedback on how this matter will be addressed to prevent similar experiences in the future. I look forward to your response.
0 replies
6 months ago
Compliment on service received
I would like to express my sincere appreciation for the way my recent complaint was handled. From the very first call, every person I interacted with went out of their way to assist me, provide clarity, and make sure that I felt heard and supported. The level of professionalism, patience, and genuine care I experienced truly exceeded my expectations. It is rare to find a company that not only responds quickly, but also takes the time to understand the customer’s concerns and resolve them with such dedication. Outsurance has shown exceptional service throughout this process, and I am genuinely grateful for the effort put into accommodating me and ensuring that the matter was addressed fairly and efficiently. Thank you for restoring and strengthening my trust. Your commitment to excellent customer service has made a lasting impression, and I feel confident knowing I am in good hands with Outsurance.
1 reply
6 months ago
Formal Complaint – Misrepresentation of Cover (Policy No. OT143740953)
Good day, I am writing to formally lodge a complaint regarding my recently activated policy, number OT143740953, which commenced on 5 December 2025. During the sales process, the consultant who assisted me strongly encouraged me to replace my existing policy—under which my pet, Murphy, is covered for both illness and accidental events—with an OUTsurance policy. I was explicitly assured that Murphy would receive comprehensive cover under the new policy. However, upon receiving and reviewing my documents, I discovered that Murphy is only covered for accidental events, and not for illness as I had been led to believe. This constitutes a clear misrepresentation of the product and has left me questioning the professionalism and integrity of the process, as well as OUTsurance’s stated values.
2 replies
19 months ago
Complaimt
Urgent Complaint Regarding Faulty TV and Poor Customer Service Dear Disebo and Cindy I am writing to formally express my dissatisfaction with both the product and service I have received from your Strubens Valley branch. On August 11th, I purchased a television from your store, which, unfortunately, turned out to be faulty. Since then, I have had to return this TV twice due to ongoing issues, with no resolution to date. Despite the initial repair attempt, the problem persisted, raising the question of why a second repair attempt was deemed necessary for a TV that was less than two months old. When I requested a refund, I was met with an indifferent response, and my concerns were effectively ignored. Initially, I was informed that my refund would be processed within 48 hours. However, upon following up, I was told the timeframe had changed to 14–21 working days. This extended period has left me without a functioning TV for an entire month now, causing significant inconvenience. To make matters worse, I have not received any updates or communication from the Strubens Valley branch regarding the status of my refund. The lack of responsiveness and poor service I have experienced has been very frustrating. I expect a prompt resolution to this matter, as well as clear communication regarding the status of my refund. I hope my experience can serve as feedback for improving your customer service and repair processes. Thank you for your attention to this matter. I look forward to your immediate response. Sincerely, Charmaine
1 reply
43 months ago
Bad service
I cannot understand why McDonald’s Roodepoort always have an issue with Hot Chocolate It is on there menu but when you order it via Uber eats (when you pay upfront) they are always have a shortage of certain ingredients. Yesterday they where short of milk Gosh Checkers is next to you You charge R40 for a hot chocolate surely you can afford to buy milk at checkers They charged me but did not deliver the hot chocolate
0 replies
44 months ago
Worse service
If I was able to not give a star at all I would have selected ‘no stars’ Order was placed on the 9 Oct 2022 with a promise date 14 Oct 2022 Today 17 Oct have not received my package nie any communication Unacceptable service Will never order again
0 replies
56 months ago
Worst service received from SA bank
I am absolutely stunned in the way Capitec bank has changed the way the treat their customers. At first when Capitec bank has opened and entered into the banking industry they where top. However I can tell everyone wanting to join Capitec Bank that they are not competition to any of the other banks as their service has dropped so badly you would rather join one of the other 4 banks than Capitec bank. Be assured when joining Capitec bank you will be given the most ridiculous explanations from their call centre. And the worst part is they don’t care Good luck for those who decide joining such a low service level bank.
1 reply
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)