AE
Adam E
Active since Dec 2011
16
Reviews
0
Industries
Reviews
16 reviews30 months ago
The Guys are the BEST
Always great service from these guys. If they say they are on their way, they are on their way! They have a great SMS PIN system for security and the drivers are always friendly even when driving in hot bakkies. Very fast and affordable as well. Thanks!
0 replies
30 months ago
Comparing them to animals would be a compliment.
The website says that Ram tried to deliver my parcel twice yesterday - on a Sunday. I was home and enjoying a pool day. My pool is right next to my gate. I would have seen a courier attempting two access my home or in front of my gate - twice. They also claim to have phoned twice. Trust me, if they have phoned twice I would have happily used the delivery driver's number to reach him and give him a piece of my mind - he is dishonest in claiming he tried to deliver - twice when he wasn't even at my gate once. When he didn't even phone once. Reached out to the call centre at 7am already this morning to find out what is happening and even offered to collect from the distribution centre myself. The only solution was to escalate my concerns. My dear, thats even more dishonesty than the so called delivery attempts. Tried the chat a few hours later where Keenan didn't even answer my query. Thats where one goes above frustrated.
2 replies
72 months ago
Telkom not complying with Personal Information Protection Act
I am writing this average review due to some concerns I have. A company called Cell Direct called me from 0210030110 claiming to be Telkom and they want to upgrade me. After some searching I found they are not Telkom, nor an affiliate but rather a marketer. So I declined the offer. What concerns me is the fact that they had all my personal information including my Telkom contract information and when it expired. I'll move to Rain if you do not comply with the Personal Information Protection Act and open a case at the police to enforce fining Telkom.
0 replies
72 months ago
Thank You
Great prices and they are very quick to pick collect.
0 replies
94 months ago
Euphoria is awesome - The Grinch
Wow, just wow. They are setting the standard in customer service. Thanks for all the help! Great prices too!
1 reply
96 months ago
Telkom Business Mobile Call Centre
Thank you Adrian Viljoen from the Telkom Business Mobile call centre for taking my call and logging the fault.
2 replies
115 months ago
Sub Par Service from Another Durban Call Centre
<p>To my fellow consumers</p> <p> </p> <p>Where to begin to alert you of the subpar service which Pinnacle Marketing is offering after they received the MTN Insurance contract tender. I'm, as a proud Capetonian, disappointed in the tenderpreneurship which has taken place, but what more can be expected from MTN that paid a hefty fine in Nigeria for their reckless actions and plain disregard for the law. Now, in our own back yard a company has come forth with no better standards.</p> <p> </p> <p>As a founder, Carl Smyth, should have at least tested the subcontracted services of Monitor Administrators. Monitor’s Voice Over Internet Protocol is so bad, only every third call can be of justifiable sound quality. I would be embarrassed to place my name all over my website and contract such bad service on behalf of such a big international company like MTN.</p> <p> </p> <p>As directors of Monitor Administrators, Murray Wright and Don Tocknell, could have tested their call centre to ensure the high call volumes could be handled and that MTN and their own systems are compatible.</p> <p> </p> <p>After three weeks of sending my phone to the repair centre from an MTN store, I received it back saying MTN Insurance, underwritten by Guardrisk, brokered by Pinnacle Marketing, which is administered by Monitor Administrators has changed the procedures and will collect my phone from me in person. For three weeks MTN Insurance/Gaurdrisk/Pinnacle Marketing/Monitor Administrators left my phone collecting dust.</p> <p> </p> <p>They used the excuse “we only took over last week” but a quick Google search says its been a month now.</p> <p> </p> <p>Dear MTN, since you replaced your service provider and since my contract with you is in the “please upgrade so we can keep you for another two years” period, I might consider changing service provider myself if you can’t do the job properly. I’ve been a customer for 8 years, maybe its time for a change.</p>
1 reply
115 months ago
Sub Par Service from Another Durban Call Centre
<p>To my fellow consumers</p> <p> </p> <p>Where to begin to alert you of the subpar service which Monitor Administrators is offering after they received the MTN Insurance contract tender. I'm disappointed in the tenderpreneurship which has taken place, but what more can be expected from MTN that paid a hefty fine in Nigeria for their reckless actions and plain disregard for the law. Now, Monitor Administrators has come forth with no better standards.</p> <p> </p> <p>As directors, Murray Wright and Don Tocknell, should have at least tested their own services before taking on such a big client as MTN. Monitor’s Voice Over Internet Protocol is so bad, only every third call can be of justifiable sound quality. I would be embarrassed to place my name all over my website and contract such bad service on behalf of such a big international company like MTN.</p> <p> </p> <p>Then whats more, one agent can find my policy but cant hear me because of Monitor's bad telephone lines and then the next agent who can hear me can't find my policy. A simple proof of payment isn't loaded on the system after 24 hours.</p> <p> </p> <p>After three weeks of sending my phone to the repair centre from an MTN store, I received it back saying MTN Insurance, underwritten by Guardrisk, brokered by Pinnacle Marketing, which is administered by Monitor Administrators has changed the procedures and will collect my phone from me in person. For three weeks MTN Insurance/Gaurdrisk/Pinnacle Marketing/Monitor Administrators left my phone collecting dust only to inform me "my claim was approved but we collect it directly from you and then send it back to the repair centre. Yes My Fellow Consumers, the same repair centre which it was sent to originally, but returned because the consumer's insurance premiums can be wasted.</p> <p> </p> <p>They used the excuse “we only took over last week” but a quick Google search says its been a month now.</p> <p> </p> <p>Dear MTN, since you replaced your service provider and since my contract with you is in the “please upgrade so we can keep you for another two years” period, I might consider changing service provider myself if you can’t do the job properly. I’ve been a customer for 8 years, maybe its time for a change.</p>
0 replies
115 months ago
A Sub of a Sub of a Sub Contractor is Sub Par Service
<p>To my fellow consumers</p> <p> </p> <p>Where to begin to alert you of the subpar service which Pinnacle Marketing is offering after they received the MTN Insurance contract tender. I'm, as a proud Capetonian, disappointed in the tenderpreneurship which has taken place, but what more can be expected from MTN that paid a hefty fine in Nigeria for their reckless actions and plain disregard for the law. Now, in our own back yard a company has come forth with no better standards.</p> <p> </p> <p>As a founder, Carl Smyth, should have at least tested the subcontracted services of Monitor Administrators. Monitor’s Voice Over Internet Protocol is so bad, only every third call can be of justifiable sound quality. I would be embarrassed to place my name all over my website and contract such bad service on behalf of such a big international company like MTN.</p> <p> </p> <p>After three weeks of sending my phone to the repair centre from an MTN store, I received it back saying MTN Insurance, underwritten by Guardrisk, brokered by Pinnacle Marketing, which is administered by Monitor Administrators has changed the procedures and will collect my phone from me in person. For three weeks MTN Insurance/Gaurdrisk/Pinnacle Marketing/Monitor Administrators left my phone collecting dust.</p> <p> </p> <p>They used the excuse “we only took over last week” but a quick Google search says its been a month now.</p> <p> </p> <p>Dear MTN, since you replaced your service provider and since my contract with you is in the “please upgrade so we can keep you for another two years” period, I might consider changing service provider myself if you can’t do the job properly. I’ve been a customer for 8 years, maybe its time for a change.</p>
1 reply
119 months ago
Empty Promises
<p>I lodged a complaint about the DQ Track via email, received two automated emails in return stating "a dedicated agent" will get back to me "within 24 working hours". Its been two weeks without any response, so either people at discovery dont work or they dont care once they have your money which leaves me to believe the same would go with claims.</p> <p> </p> <p>I decided to phone the call centre, the first lady that answered said theirs no record of me "phoning in as well". I was shocked with her nerve to tell me that I had to phone in even after emailing, making it clear Discovery policy is to not respond on emails. She just wasted my time so I decided to call again, second person tried to assist. Both didnt want to take down the refernce numbers I was given in email.</p> <p> </p> <p>Shocked at pathitec service from Discovery Insure.</p> <p> </p> <p>To my fellow consumers, be wary of Discovery, once they have your premium they dont care at all.</p>
2 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
10 (62.5%)