MD
Madeleine D
Active since Nov 2011
3
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3 reviews69 months ago
BAD EXPERIENCE
Would like to review a bad experience with UNIPROP Boksburg branch on a rental property of which I am the landlord. The contract was amended after signing and only initialed by agent. These changes as well as the fact that after almost 2 months where tenant was granted an early exit out of contract, I still have not received a copy of lease agreement where I as landlord have signed. Only 4 initial inspection photos were taken of which only 1 is regarding property condition in one room. This was an unmanaged lease agreement and after receiving the commission of R14500, the agency refused to assist with these issues on contract as well as move out inspection. Fortunately, the CEO of agency, was willing to assist with move out inspection, however, as there were no initial pictures to compare to, up to date tenant basically ignores all cost and damages. I do not get any feedback from agency as to signature on contract that is missing, no inspection photos as well as changes to contract not signed or initialed by myself. The result was R45000+ worth of damages to property, direct in contradiction with the photos on agencies ad for the property. Yet, agency does not take any responsibility at all and advised me to seek help of an attorney as according to them, the tenant had a 'contract' in place. Not sure where I as landlord fit in as the commission was a loss from my side, not from tenants side
0 replies
93 months ago
Hosmed Medical aid bad service
Hi, we have been Hosmed members for years now. Had to hospital admittances in March 2018. Apart from the hospital claim, all of the service providers in hospital, where paid from 'out-of-hospital' benefits, which reached the limits very quickly and most were not paid in full. After these providers submitted to medical aid for 120 days with no payment, we started receiving these bills to pay. I started following up with medical aid in July 2018 and were informed that the practices for services were apparently not linked to hospital authorisations. After numerous calls to Hosmed, emails to customer services at Hosmed, we are now placed on ITC due to non payment of these accounts by Hosmed. I have a list of dates and reference numbers for call to their offices. After numerous calls, they informed me that they are experiencing technical problems linking practice numbers to hospital auths. Really for more than 2 months, still not managing to sort this 'technical' problems and no feedback when I request this from complaints department regarding ITC and payments. I merely received an email from their department on 2/09/2018 stating that these accounts are being re-submitted to IT department on their side and another one later that they apologise for the inconvenience. When I phoned again yesterday, some of the payments were reversed to Pathology providers, leaving account now more than initially. The result of this bad service, is apart from ITC listing, we are not able to make any specialist appointments as the funds are depleted, however, if the 'in-hospital' benefits were used, this would not have been a problem at all. I have sent the complaints department 2 emails yesterday informing them that they leave me no choice as to make use of a public forum to try and get these issues resolved. They did not even respond to this email. Please please please assist
1 reply
128 months ago
Insufficient, Incorrect info, bad customer serv
I applied for new contract at said store 5 Oct. Took Mo-Fri to get phone, due to TELKOM server issues, after 3 trips from Heidelberg.I requested that my current number should be ported & was advised that I could do it end Oct'15.In store on 6 Nov was informed that I needed to change current line to pre-paid 1st.I already received first billing acc, not using anything.Autopage informed me that change to pre-paid would result in my number NOT being able to port for 3-6 mnths.The port should have been requested by TELKOM on application & start of new contract.My current contract is a month by month one since Apr'15.Since Friday, 6 Nov, I have phoned the Alberton branch 0118695168 without any luck.Always on voicemail, no option to leave message,or message saying that they are 'attending to walk-in' customers.(at 07h40 in the morning?, or any time of day, everyday).After leaving message at the coffee shop next door, that the manager of branch should phone me, he did on Wednesday.Left messages(8) on cell of the person assisting me, however, today, number STILL NOT PORTED! I would like to cancel contract at this stage, acc should be sorted and reversed from activation of port date.etc etc
1 reply
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