Sharon M

Active since Oct 2011

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Industries

Reviews

12 reviews

4 months ago

Pargo Courier: 3-Week Delay with Zero Communication

Parcel Reference Number: PAR*** has been in transit for nearly three weeks, which is completely unacceptable. My experience with Pargo has been extremely disappointing and frustrating. I have made several attempts to get an update on my parcel, but there has been little to no communication, and the parcel still has not been delivered. A delay of this length, without any proactive updates or clear explanation, reflects very poorly on the level of service being provided. As a customer, I expect transparency, timely delivery, and basic communication, none of which have been met in this case. I am requesting urgent intervention to locate my parcel and ensure delivery without any further delays.

0 replies

Quick Movers Removals

21 months ago

Quick Movers Removals - Disappointing Experience

We recently used Quick Movers Removals for our move on 2nd November 2024. While their team handled most of the move well, a major issue arose when one of their staff accidentally broke a hanging light fixture in the dining room of our new rental property. As renters, we’re responsible for maintaining the property, so our landlord has requested that the moving company cover the repair costs. We reached out to Quick Movers immediately, providing photos of the damage as evidence. Unfortunately, they have been unresponsive to our messages and emails, completely ignoring our requests for assistance. This lack of communication has added stress to an already challenging situation. While we appreciated their help with the move itself, their unwillingness to address or acknowledge the damage they caused is disappointing and unprofessional. I would not recommend Quick Movers Removals if you’re looking for a company that takes accountability and values customer service.

0 replies

Rain

64 months ago

Bad Customer Experience

I bought the rain SIM Card in March 2021. I paid R479 and tried to activate it...unfortunately the SIM Card refused to work. I called RAIN to inform them about rhe issue and I was told that the SIM card is faulty and must have been damaged by the courier company. I asked them to cancel the SIM card and refund me. It took almost a month to get my R479 refund. After paying back my R479, they decided to debit R139,06 from my account beginning of April. It's more than a month now, and they haven't paid back my money. What's frustrating is that they open a case number, and close it the next day without providing you with an update or resolving the issue. I have been with other service providers before, I have never experienced such a horrific customer experience/service. It's the worst.

1 reply

Rain

66 months ago

Bad customer experience/service

I ordered the rain simcard online and paid immediately...this was on the 28th February 2021. I waited the whole week to receive my simcard from REM courier company...this was my first issue. My biggest issue now, is that I'm stuck with the simcard I cannot use, when I insert it on my device...it says there's no network. Their customer service is unreachable, since they only work from Monday to Friday (08:00 - 17:00). I have paid R479 for nothing...I cancelled my contract with another service provider thinking that rain was better. Joining rain was the biggest mistake...I really regret this decision. The sooner I cancel with them, the better. Please stay away...other service providers are better...at least you can reach them after hours and on Saturday and Sunday. Their customer experience is the worst.

1 reply

Edgars

70 months ago

RCS/Edgars Account Rip-Off

Before RCS took over Edgars, my account balance was R0, I had paid up my account in full and even requested them to cancel my Club Membership Subscription...which was done in August 2020. In September and October 2020, RCS decided to reinstate my Club Membership and billed me for two months. I called them numerous times trying to find out what is happening, I was told to send and email as proof and I did (I sent more than five emails to them in the past week). But what is frustrating is that no one is responding to my emails. When I call their customer service, they put me on hold forever until my airtime is finished. I decided to go to the Edgars store in Sandton, and I was informed by a consultant at customer service that Edgars no longer have access to the system to view customers statements and account information, RCS now has full access and control of customers' accounts. The consultant tried to get hold of RCS on my behalf to resolve this issue, but unfortunately she was also put on hold for more than an hour. This is very frustrating and unacceptable. Everyday I am contacted by this debt collection company, telling me that my Edgars account is in arrears. I tell them over and over that I do not owe Edgars and that I paid my account in full. They do not care and keep on calling me every single day. I've had this account with Edgars for more than 10years, without any issues. Now, since RCS took over and messed up everything....I am so disappointed and frustrated. I want to close this account as soon as possible. Unfortunately, I am unable to do this because RCS is out of reach and playing games with us. What's sad is that I am not the only one that is frustrated, there's a very long list of unhappy customers at the moment. RCS is not capable of providing the same customer service that Edcon used to provide, in the past my queries were resolved on time. The sooner I close this account the better.

0 replies

Woolworths Retail South Africa

109 months ago

Why are you ignoring your customers? You are damaging your brand.

I have lodged a complaint on Hello Peter last week regarding the service I have been receiving from Woolworths regarding my online order which was not delivered. All I want if for Woolworths to pay back the money for the online purchase which I did not receive, "apparently" the reason for this is that the truck that was supposed to deliver my order was hijacked. I am dissapointed about not receiving my order, but have made peace with it. What is annoying me now is that Woolworths is ignoring my requests and do not bother to update me. Even taking the time to write this complaint, is an inconvenience for me. Going through some of the complaints and comments about Woolworths on HelloPeter makes me wonder whether Woolworths cares about its brand’s reputation or not. Does Woolworths really know the importance of building and maintaining a positive brand? Clearly, the comments I am reading on HelloPeter shows the opposite. If Woolworths knows the importance of building a strong brand, it wouldn’t have complaints that are still outstanding since early August 2017. What is even worse is that Woolworths does not even bother to respond to the complaints of its customers - some of which have been loyal to the brand for years. Hearing a customer saying "No response since 21st August 2017 – today is 5th September 2017", "No feedback Received", and "Woolworths Online Nightmare", lives a sour and bad taste in any potential customer’s mouth, and is definitely worrying to their current customers – who are probably wondering when is this bad service going to affect them. Perhaps it is currently affecting them and they do not know how to deal or handle this. Woolworths is one of the leading retailers and it is probably aware of this fact. For this reason, Woolworths is comfortable with who it is and how it runs its business. But, the question that Woolworths should ask itself at this point in time, is - How long will it sustain its business for if it continues with this kind of reputation? @Woolworths let me educate you in case you did not know or you have forgotten. A good reputation leads to more customers and further business growth, whereas on the other hand, a bad reputation will DEFINITELY damage your brand – sometimes beyond repair. This is what other big companies have already experienced and had to close doors/business. Is Woolworths prepared to take this risk, losing its loyal customers and its business? @Woolworths do not ignore your customers complaints, hear their voices, and do something about it.

0 replies

Woolworths Retail South Africa

109 months ago

Why are you ignoring your customers? You are damaging your brand.

I have lodged a complaint on Hello Peter last week regarding the service I have been receiving from Woolworths regarding my online order which was not delivered. All I want if for Woolworths to pay back the money for the online purchase which I did not receive, "apparently" the reason for this is that the truck that was supposed to deliver my order was hijacked. I am dissapointed about not receiving my order, but have made peace with it. What is annoying me now is that Woolworths is ignoring my requests and do not bother to update me. Even taking the time to right this complaint, is an inconvenience for me. Going through some of the complaints and comments about Woolworths on HelloPeter makes me wonder whether Woolworths cares about its brand’s reputation or not. Does Woolworths really know the importance of building and maintaining a positive brand? Clearly, the comments I am reading on HelloPeter shows the opposite. If Woolworths knows the importance of building a strong brand, it wouldn’t have complaints that are still outstanding since early August 2017. What is even worse is that Woolworths does not even bother to respond to the complaints of its customers - some of which have been loyal to the brand for years. Hearing a customer saying "No response since 21st August 2017 – today is 5th September 2017", "No feedback Received", and "Woolworths Online Nightmare", lives a sour and bad taste in any potential customer’s mouth, and is definitely worrying to their current customers – who are probably wondering when is this bad service going to affect them. Perhaps it is currently affecting them and they do not know how to deal or handle this. Woolworths is one of the leading retailers and it is probably aware of this fact. For this reason, Woolworths is comfortable with who it is and how it runs its business. But, the question that Woolworths should ask itself at this point in time, is - How long will it sustain its business for if it continues with this kind of reputation? @Woolworths let me educate you in case you did not know or you have forgotten. A good reputation leads to more customers and further business growth, whereas on the other hand, a bad reputation will DEFINITELY damage your brand – sometimes beyond repair. This is what other big companies have already experienced and had to close doors/business. Is Woolworths prepared to take this risk, losing its loyal customers and its business? @Woolworths do not ignore your customers complaints, hear their voices, and do something about it.

0 replies

Woolworths Retail South Africa

109 months ago

NO Delivery - Online Order

I have ordered a pair of shoes (Product Code: Shannon Shootie - ********** 748441, Order No: o ********** 79) on the 21st July 2017. I was expecting the order to be delivered at Woolworths in Sandton City (Johannesburg) on the 28th July 2017, which was more than a month ago. I have been following up with their Call Centre and was told by the Representative that the truck that was transporting my order got hijacked on its way to deliver. I was then told that Woolworths will reimburse me as the shoes that I have ordered are out of stock. It's more that 1-month and I have not received my order and I have not received a refund (Reimbur*****t). The biggest problem that I have is that if I don't call them to follow-up, they do not bother to give me an update - this clearly shows that they do not care. I do not like online shopping at all, but because I CONSIDERED Woolworths to be a reliable brand (one that I have been loyal to for years), I didn't think something like this would happen. I am passionate about branding and Public Relations, I know how crucial it is for brands to look after their clients in order to remain strong and keep growing. But the service that I am receiving and the overall experience, has left a bad taste in my mouth. I am now starting to share this experience with my family, friends, and acquaintance - who are also sharing this with the people that they know. Even though their brand is strong, this experience is *****ing the Woolworths brand. All that I am asking for is to deliver my order, or refund me the R999 that I have paid for this undelivered order.

0 replies

RCS

111 months ago

Issue Not Resolved since April 2017

Please URGENTLY advise when are you going to resolve the issue - I have lodged a complaint on Hello Peter and still you do not care. I have been following up on this matter almost on a daily basis in vain. Please URGENTLY resolve this issue and close my RCS account. It has brought me nothing but stress.

2 replies

RCS

111 months ago

RCS Customer Service / Collections Agent

I have lodged a complaint on Hello Peter last week regarding the service I have been receiving from RCS to pay back my refund for the purchase that was returned in April, and some of the money that I have paid already towards this purchase. My account has not been credited yet, but a promise was made yesterday that this will be done tomorrow (30 June 2017). The problem now is their Collections Call Centre agents, they keep on phoning me every now and then, telling that I am in arrears and that I have to make payments to avoid being blacklisted. What's annoying me in this regard is that: 1) Why are the Agents calling me on a daily basis, sometimes even twice 2) Why are they talking about "blacklisting me", if they have made a promise that they will resolve this by Friday the 30th June 2017. 3)They make their problem, my problem. I don't owe RCS any amount, instead RCS should credit the account that's under my name with the amount of the purchase that was returned, and on top of that, deposit the amount that is due to me into my personal account. 4)I have been a loyal customer to them, until now. I don't want anything to do with this account. I just want this issue resolved, so I can close this account. I am not a thief or a criminal, please stop treating me like one. I am one individual that always pays her accounts on time, you can even check your records. You can even consult with other companies that I have accounts with, they will also attest to this. Now, my request to you, is to ensure that my name is not blacklisted because of your "own mistakes" and "bad process". Please also ensure that your Collections Agents stop calling me without "facts", and that they must liaise with your finance department for them to be on the same page.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (8.3%)

1 Star

11 (91.7%)

Sharon M

Reviews

Pargo Courier: 3-Week Delay with Zero Communication

Quick Movers Removals - Disappointing Experience

Bad Customer Experience

Bad customer experience/service

RCS/Edgars Account Rip-Off

Why are you ignoring your customers? You are damaging your brand.

Why are you ignoring your customers? You are damaging your brand.

NO Delivery - Online Order

Issue Not Resolved since April 2017

RCS Customer Service / Collections Agent

Review Distribution

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