Samantha J

Misleading advertising & Poor service

The Hyde Hotel and Essential Wellness Spa I am beyond shocked and disappointed in the service or lack of service my sister and I received from The Essential Wellness Spa. I had recently purchased a Voucher for my sister as a birthday gift. The entire treatment someone in the next room was singing loudly and the room just had the two beds. The Luxury Couples Relax Spa Package Includes: Welcome Detox Beverages: Lemon and mint infused water to cleanse and refresh - We were offered two glasses of tap water :) what a joke 2 x Relax Rituals: Soothing Hot Compress Infused with Warm Lavender Oil Gently Placed Across the Décolleté Area and Face - definitely not lavendar oil used (we were only asked if one of us was pregnant. 2 x Body Massages: Swedish or Aromatherapy Back of Body Massage (we were not asked what massage we wanted) 2 x Dead Sea Salt Back Exfoliations with a Nourishing Back Mask 2 x Deep Relaxation Head Massages (2-3 mins only) 2 x Foot Rituals: Relaxing Foot Massage, Revitalising Foot Exfoliation and a Nourishing Foot Mask however when we call to make the reservation, we told the person who makes the bookings is not available and works from home and had to email her. Which we did. She responded to one email and it wasn't the correct response. Eventually after calling the hotel again, they got Shaheeda to call me and get it sorted for Sunday 24 May at 09h00. We arrived on 08h50 and no one from the spa was in yet, according to Desmond (hotel front desk). Phumuzile eventually came to collect us at 09h01 for an appointment which was meant to start at 09h00. The treatment started at 09h12 and the the******s were done by 10h00, so we only go a 48 minute and not 1 hour treatment as per the voucher purchased. Highly disappointed!