JV
Jennifur W
Active since May 2026
2
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2 reviews2 weeks ago
No assistance no attempt of even helping
I am beyond frustrated with Fastway Couriers Cape Town branch and their complete lack of service and communication. I ordered a parcel from Temu on 22 April 2026. The parcel arrived in Cape Town on 1 May 2026. Since then, it has basically disappeared into a black hole. Tracking number: D80000262205 Fastway repeatedly marked the parcel as: - “Attempted delivery” - “Grey zone” - “Onboard courier vehicle” - “Out for delivery” Yet NOT ONCE did anybody: - call me, - message me, - email me properly, - or attempt delivery. I live on a farm property: Krakeelpoort Herberg Farm, Van der Stel Pass, Botrivier, 7185 I fully understand that farm deliveries may require directions, but I have repeatedly emailed Fastway with: - my correct address, - my phone number, - and offers to provide a Google Maps pin and detailed directions. Despite this, there has been absolutely no communication from any driver or the Cape Town branch. The Cape Town Fastway branch does not answer their phones at all. The phone rings endlessly. Their WhatsApp support is useless and only repeats the same tracking updates already visible online. After weeks of silence, I emailed again and one staff member asked another via email to “please confirm delivery” because the parcel showed “onboard courier vehicle” again. That was on 25 May 2026. Once again: - no delivery happened, - no phone call was made, - and no reply was received afterwards. My daughter’s birthday was on 20 May, long after this parcel should have arrived. What makes this even worse is that this is NOT my first issue with Fastway Cape Town. I have had repeated delivery problems with parcels from other companies as well, including USN and Perfumology whenever Fastway Cape Town is involved. At this point it honestly feels like parcels are simply sitting at the depot for weeks while false delivery scans are being logged. I understand delays happen, but zero communication for almost a month while customers are ignored is unacceptable. I want: - proper communication, - confirmation of where my parcel actually is, - and accountability from the Cape Town branch for the repeated false delivery statuses and complete lack of customer service.
0 replies
2 weeks ago
Absolute shocking no service no help
We are now entering week 3 without functional Vodacom LTE internet service at our property on Van der Stel Pass, Botrivier. We currently operate 5 Vodacom LTE routers, all fully paid and active, yet the service remains unusable. The outage has severely impacted our accommodation business operations, guest services, communication, homeschooling, and exam preparation for our children. What is now most concerning is the complete lack of proper communication and accountability from Vodacom throughout this process. Despite numerous calls and escalations: * we receive no written feedback via email, * no direct contact person is assigned, * no callback numbers are provided, * and every time someone eventually contacts us from a generic helpline, we are forced to explain the entire issue again from the beginning. We are repeatedly told the matter will be “escalated” and that someone will call us back, yet no meaningful progress or updates follow. We are now also being expected to continue paying for the next billing cycle despite already losing nearly 3 weeks of paid service, amounting to thousands of rand in unusable connectivity. We have even been informed that replacement parts may need to come from overseas, yet no realistic repair timeframe has been communicated to us. At this stage, this situation has become completely unreasonable and unsustainable. We urgently request: 1. Immediate intervention from senior management/network operations. 2. A realistic written repair/update timeline. 3. Written confirmation of the exact network fault affecting the area. 4. Investigation into service credits/refunds for the prolonged outage. 5. Clarification regarding cancellation or suspension options should Vodacom be unable to restore service within reasonable time. Please treat this matter as urgent.
4 replies
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