Paige H

Undisclosed Vehicle Repairs & No Response- Hyundai Springfield

I am extremely disappointed in my experience with Hyundai Springfield. I purchased a vehicle from them in July 2025, trusting that I was buying a safe, reliable car. However, within less than a year of ownership, I have had to return the vehicle multiple times for various issues, which is already concerning. More alarming, I have recently discovered that the vehicle appears to have undergone major repair work prior to my purchase — information that was never disclosed to me at the time of sale. I have since emailed Hyundai Springfield twice requesting full details regarding the extent of the damage and the repairs carried out on the vehicle. To date, I have received no response. As someone who works on the road full-time, a dependable vehicle is not a luxury — it is a necessity. The lack of transparency, combined with the complete absence of communication, is both frustrating and unacceptable. I am now left questioning the integrity of the sale and the safety of the vehicle I was sold. I would strongly urge Hyundai Springfield to: - Provide full disclosure of the vehicle’s history and repairs - Explain why this information was not shared upfront - Address the ongoing reliability concerns - Respond to customer queries in a timely and professional manner If this matter is not addressed urgently, I will have no choice but to escalate it further. I would caution other potential buyers to exercise due diligence when dealing with this dealership. I look forward to a prompt and transparent resolution.