Hyundai Springfield Park Durban
Unclaimed Business
|1|12 Reviews (last 12 months)|This business does not respond to reviews
Hyundai Springfield Park Durban
Unclaimed Business
|1
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Springfield Park Durban is facing significant customer experience challenges, particularly around after-sales service and vehicle quality. Customers consistently mention unresolved mechanical issues, unreturned calls, and a perceived lack of accountability from management. A recurring theme is frustration with repeated workshop visits failing to fix the original complaint, alongside concerns about vehicles delivered with defects or undisclosed history. While a few buyers acknowledge pleasant initial sales interactions, the prevailing sentiment reflects disappointment with communication, follow-through, and overall service delivery post-purchase.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePH
Paige H
1 reviews | Active since Jan 2020
25 May 2026, 10:11
Undisclosed Vehicle Repairs & No Response- Hyundai Springfield
I am extremely disappointed in my experience with Hyundai Springfield. I purchased a vehicle from them in July 2025, trusting that I was buying a safe, reliable car. However, within less than a year of ownership, I have had to return the vehicle multiple times for various issues, which is already concerning. More alarming, I have recently discovered that the vehicle appears to have undergone major repair work prior to my purchase — information that was never disclosed to me at the time of sale. I have since emailed Hyundai Springfield twice requesting full details regarding the extent of the damage and the repairs carried out on the vehicle. To date, I have received no response. As someone who works on the road full-time, a dependable vehicle is not a luxury — it is a necessity. The lack of transparency, combined with the complete absence of communication, is both frustrating and unacceptable. I am now left questioning the integrity of the sale and the safety of the vehicle I was sold. I would strongly urge Hyundai Springfield to: - Provide full disclosure of the vehicle’s history and repairs - Explain why this information was not shared upfront - Address the ongoing reliability concerns - Respond to customer queries in a timely and professional manner If this matter is not addressed urgently, I will have no choice but to escalate it further. I would caution other potential buyers to exercise due diligence when dealing with this dealership. I look forward to a prompt and transparent resolution.
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Paige H
1 reviews | Active since Jan 2020
25 May 2026, 10:11
Undisclosed Vehicle Repairs & No Response- Hyundai Springfield
I am extremely disappointed in my experience with Hyundai Springfield. I purchased a vehicle from them in July 2025, trusting that I was buying a safe, reliable car. However, within less than a year of ownership, I have had to return the vehicle multiple times for various issues, which is already concerning. More alarming, I have recently discovered that the vehicle appears to have undergone major repair work prior to my purchase — information that was never disclosed to me at the time of sale. I have since emailed Hyundai Springfield twice requesting full details regarding the extent of the damage and the repairs carried out on the vehicle. To date, I have received no response. As someone who works on the road full-time, a dependable vehicle is not a luxury — it is a necessity. The lack of transparency, combined with the complete absence of communication, is both frustrating and unacceptable. I am now left questioning the integrity of the sale and the safety of the vehicle I was sold. I would strongly urge Hyundai Springfield to: - Provide full disclosure of the vehicle’s history and repairs - Explain why this information was not shared upfront - Address the ongoing reliability concerns - Respond to customer queries in a timely and professional manner If this matter is not addressed urgently, I will have no choice but to escalate it further. I would caution other potential buyers to exercise due diligence when dealing with this dealership. I look forward to a prompt and transparent resolution.
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Ntando S
1 reviews | Active since Jan 2020
13 May 2026, 13:40
A HORRIBLE TIME
I am currently having the worst experience with this dealership. I took my car in on the 21st of April 2026 for engine overheating, I was told they were busy and it was in the queue for inspection only to get an outcome on what the issue is on the 24th of April 2026. Thereafter I was told to await a quote on the repair of the vehicle which after several attempts at comms only came on the 6th of May 2026 then after paying 50% of the repair cost upfront I was told the car would be ready on the 12th of May 2026 it is now the 13th of May 2026 and i am being told a fault was found during installation and there is no definite timeframe at the moment as to when the vehicle will be ready. Is this how Hyundai Springfield works ??? 3 weeks to replace a head gasket ?? I am truly disappointed.
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Ntando S
1 reviews | Active since Jan 2020
13 May 2026, 13:40
A HORRIBLE TIME
I am currently having the worst experience with this dealership. I took my car in on the 21st of April 2026 for engine overheating, I was told they were busy and it was in the queue for inspection only to get an outcome on what the issue is on the 24th of April 2026. Thereafter I was told to await a quote on the repair of the vehicle which after several attempts at comms only came on the 6th of May 2026 then after paying 50% of the repair cost upfront I was told the car would be ready on the 12th of May 2026 it is now the 13th of May 2026 and i am being told a fault was found during installation and there is no definite timeframe at the moment as to when the vehicle will be ready. Is this how Hyundai Springfield works ??? 3 weeks to replace a head gasket ?? I am truly disappointed.
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Nomvuyiso
1 reviews | Active since Jan 2020
27 Mar 2026, 19:05
Hyundai grand i10 2025
I bought a grand i10 2025 in July on the 26 March 2026 when I walked to my car on the parking i notice the back windscreen had cracks on both sides and there were pieces of glass on floor still shocked the whole windscreen started cracking. The weather was not very hot and i park under a shelter always.I went back to Hyundai to report the problem they just gave me a quote of R3700 i was hoping they would investigate a factory fault or something 🥺😫😫 am so hurt broken I don't have the money to fix it and my insurance also can't fix it i don't know what do 😭😭😭
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Nomvuyiso
1 reviews | Active since Jan 2020
27 Mar 2026, 19:05
Hyundai grand i10 2025
I bought a grand i10 2025 in July on the 26 March 2026 when I walked to my car on the parking i notice the back windscreen had cracks on both sides and there were pieces of glass on floor still shocked the whole windscreen started cracking. The weather was not very hot and i park under a shelter always.I went back to Hyundai to report the problem they just gave me a quote of R3700 i was hoping they would investigate a factory fault or something 🥺😫😫 am so hurt broken I don't have the money to fix it and my insurance also can't fix it i don't know what do 😭😭😭
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Mohammed S
1 reviews | Active since Jan 2020
12 Mar 2026, 11:08
PATHETIC SERVICE AND VEHICLE 2025 i10
Had a pleasant experience and good service from Jodache, Nolene and Palesa. Purchased a hyundai grand i10 premium. Was told roughly after 3 to 4 years I could sell it back to them and make roughly 10 to 20k. So will hold Jodache to that. 15May2025 see you in 3 to 4 years! Look at my sales above, now look at the after sales support PATHETIC fuel consumption is at a constant 10.8L per 100km, full tank is 35 liters 280km is maximum before refueling. I contacted services, and after sales, I did the tests they asked for, I did what they wanted and got a "YOU ON YOUR OWN" attitude back, i have to call in to follow up, they do not contact you, its been 4 months since the last email and still not a care in the world. Now let's name the people involved accordingly Rochelle Thomas, Liam Canham, Mahomed Moosa, Byron Stephen's, Brandon Carew. All have been tagged since the first email. Seems processors need to be changed if they all can leave a client hanging for 4 months and not bat an eye
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Mohammed S
1 reviews | Active since Jan 2020
12 Mar 2026, 11:08
PATHETIC SERVICE AND VEHICLE 2025 i10
Had a pleasant experience and good service from Jodache, Nolene and Palesa. Purchased a hyundai grand i10 premium. Was told roughly after 3 to 4 years I could sell it back to them and make roughly 10 to 20k. So will hold Jodache to that. 15May2025 see you in 3 to 4 years! Look at my sales above, now look at the after sales support PATHETIC fuel consumption is at a constant 10.8L per 100km, full tank is 35 liters 280km is maximum before refueling. I contacted services, and after sales, I did the tests they asked for, I did what they wanted and got a "YOU ON YOUR OWN" attitude back, i have to call in to follow up, they do not contact you, its been 4 months since the last email and still not a care in the world. Now let's name the people involved accordingly Rochelle Thomas, Liam Canham, Mahomed Moosa, Byron Stephen's, Brandon Carew. All have been tagged since the first email. Seems processors need to be changed if they all can leave a client hanging for 4 months and not bat an eye
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Crystal P
1 reviews | Active since Jan 2020
10 Mar 2026, 06:52
POOR WORKMANSHIP POOR SERVICE
I have been taking my vehicle dor a service ro Hyundai Springfield Durban... I have been having endless problems with a noise thats buzzing on my driver side seat belt after it was changed by the dealership Hyundai Springfield... I have sent my vehicle numerous times to have it resolved however to no avail... I have sent numerous messages ALL PROMISES & NO SHOW!!! I have tried contacting the dealership from person to person the line is transfered and no further communication... which is highly frustrating... I have never had this issue until they had changed this ... the manager does not contact you to further check if the service received was delivered
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Crystal P
1 reviews | Active since Jan 2020
10 Mar 2026, 06:52
POOR WORKMANSHIP POOR SERVICE
I have been taking my vehicle dor a service ro Hyundai Springfield Durban... I have been having endless problems with a noise thats buzzing on my driver side seat belt after it was changed by the dealership Hyundai Springfield... I have sent my vehicle numerous times to have it resolved however to no avail... I have sent numerous messages ALL PROMISES & NO SHOW!!! I have tried contacting the dealership from person to person the line is transfered and no further communication... which is highly frustrating... I have never had this issue until they had changed this ... the manager does not contact you to further check if the service received was delivered
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Replies (0)BM
Brian M
1 reviews | Active since Jan 2020
12 Feb 2026, 14:42
I purchased a brand ...
I purchased a brand new vehicle from them exactly 17 months ago, the vehicle started giving me problems and when I contacted them there was no courtesy just a quick SORRY SIR WE ARE FULLY BOOKED UNTIL NEXT WEDNESDAY...I am now stuck without a vehicle even though my instalments are up to date since the 1st month.
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Brian M
1 reviews | Active since Jan 2020
12 Feb 2026, 14:42
I purchased a brand ...
I purchased a brand new vehicle from them exactly 17 months ago, the vehicle started giving me problems and when I contacted them there was no courtesy just a quick SORRY SIR WE ARE FULLY BOOKED UNTIL NEXT WEDNESDAY...I am now stuck without a vehicle even though my instalments are up to date since the 1st month.
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Denise B
1 reviews | Active since Jan 2020
22 Nov 2025, 08:46
HYUNDAI SPRINGFIELD - YOU NEED TO IMPROVE ON YOUR SERVICE DELIVERY ALL ROUND
Hyundai Springfield Park At the end of 2023, I was in the market for a pre-owned Hyundai Staria 2.2D Executive. I viewed a silver unit at Hyundai Springfield Park and made it explicitly clear that I did not want an ex-rental vehicle. I later viewed a white Staria on the same floor and again stressed this requirement. I ultimately purchased the white 2022 model in September 2023 with approximately 46,000 km on the clock. Initially, the vehicle performed well. However, after adding about 140,000 km (bringing it to around 186,000 km), serious problems began. In December 2024, the vehicle went in for a service, at the time the vehicle performance was good and we had had no issues. The very next day after its service it was leaking oil excessively. After extensive back-and-forth discussions, it was admitted that the oil filter seal on the oil housing had been omitted during the service. No documentation at the Dealership was made of this and the new seal was replaced at no cost ? At the following service, with no issues reported, the same problem occurred again two days later—oil pouring out. This time, however, I was instructed to repair the oil housing at my own cost. From that point onward, the vehicle has not performed the same. Since September 2025, the Staria has been jerking intermittently as though it is being throttled. I have now taken the vehicle to Hyundai Springfield Park four times for the same ongoing issue. Each visit produces a different explanation. Today, the engine warning light illuminated, and the diagnostic report indicated a turbo-related fault. A tour guide of mine had already reported early symptoms which relate to notice of turbo failure months earlier, and that voice note is in the dealership’s possession—yet it was dismissed at the time. For the record, at the last service I requested a coolant flush, radiator flush, and turbo cleaner treatment. Despite this, the vehicle continues to deteriorate, and the dealership’s management repeatedly deflects responsibility. To make matters worse, there is no record on their system of the 31 December 2024 visit, during which the oil housing seal issue was addressed. The final and most concerning discovery: despite my clear request not to purchase an ex-rental vehicle, the Staria’s previous owner was Avis Car Rental. Furthermore, the service book reflects services performed at Avis’ own facilities—not always at Hyundai-approved agents. This experience has been extremely disappointing. I am not a satisfied customer, and the level of service received from Hyundai Springfield Park has been consistently poor. @Hyundai South Africa — I trust this feedback will receive attention. I can be reached at 083 779 6159 or [email protected] .
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Denise B
1 reviews | Active since Jan 2020
22 Nov 2025, 08:46
HYUNDAI SPRINGFIELD - YOU NEED TO IMPROVE ON YOUR SERVICE DELIVERY ALL ROUND
Hyundai Springfield Park At the end of 2023, I was in the market for a pre-owned Hyundai Staria 2.2D Executive. I viewed a silver unit at Hyundai Springfield Park and made it explicitly clear that I did not want an ex-rental vehicle. I later viewed a white Staria on the same floor and again stressed this requirement. I ultimately purchased the white 2022 model in September 2023 with approximately 46,000 km on the clock. Initially, the vehicle performed well. However, after adding about 140,000 km (bringing it to around 186,000 km), serious problems began. In December 2024, the vehicle went in for a service, at the time the vehicle performance was good and we had had no issues. The very next day after its service it was leaking oil excessively. After extensive back-and-forth discussions, it was admitted that the oil filter seal on the oil housing had been omitted during the service. No documentation at the Dealership was made of this and the new seal was replaced at no cost ? At the following service, with no issues reported, the same problem occurred again two days later—oil pouring out. This time, however, I was instructed to repair the oil housing at my own cost. From that point onward, the vehicle has not performed the same. Since September 2025, the Staria has been jerking intermittently as though it is being throttled. I have now taken the vehicle to Hyundai Springfield Park four times for the same ongoing issue. Each visit produces a different explanation. Today, the engine warning light illuminated, and the diagnostic report indicated a turbo-related fault. A tour guide of mine had already reported early symptoms which relate to notice of turbo failure months earlier, and that voice note is in the dealership’s possession—yet it was dismissed at the time. For the record, at the last service I requested a coolant flush, radiator flush, and turbo cleaner treatment. Despite this, the vehicle continues to deteriorate, and the dealership’s management repeatedly deflects responsibility. To make matters worse, there is no record on their system of the 31 December 2024 visit, during which the oil housing seal issue was addressed. The final and most concerning discovery: despite my clear request not to purchase an ex-rental vehicle, the Staria’s previous owner was Avis Car Rental. Furthermore, the service book reflects services performed at Avis’ own facilities—not always at Hyundai-approved agents. This experience has been extremely disappointing. I am not a satisfied customer, and the level of service received from Hyundai Springfield Park has been consistently poor. @Hyundai South Africa — I trust this feedback will receive attention. I can be reached at 083 779 6159 or [email protected] .
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Felicia N
1 reviews | Active since Jan 2020
17 Nov 2025, 11:46
Pathetic service Hyundai Springfield
Still the same issue my call now at Hyundai for the second week , every time I call in and ask for the manager they cut the call on me , Rochelle still hasn’t called us to advise us if the part for my vehicle has been delivered , every time I ask to speak to the manager she makes excuses , his in meeting his not there and promised he will call us!
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Felicia N
1 reviews | Active since Jan 2020
17 Nov 2025, 11:46
Pathetic service Hyundai Springfield
Still the same issue my call now at Hyundai for the second week , every time I call in and ask for the manager they cut the call on me , Rochelle still hasn’t called us to advise us if the part for my vehicle has been delivered , every time I ask to speak to the manager she makes excuses , his in meeting his not there and promised he will call us!
0
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