NM
Nokwe M
Active since May 2026
3
Reviews
0
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Reviews
3 reviews2 weeks ago
Bradlows Umnyandu
We bought a brand new fridge only for the water dispenser to not work. I sent an email also call head office and they sent out a technician on a brand new fridge, he said it’s fixed. That same day we added water and the dispenser was just leaking. We woke up to a wet kitchen floor. We have had the fridge for almost 3 months and I have been asking for them to come take it and just cancel this whole thing and still nothing. You send an email, it gets rep**** to days later, worse with no solution. I don’t understand what type of service is this and how they even allow for customers to be using a fridge that is leaking and to think this is paid for monthly. Till today, there has been no solution and no one is showing any interest in helping. What a horrible experience what terrible service
0 replies
2 weeks ago
Disregard of emails!!!!!
What a horrible experience, I’ve been sending emails in regards to me losing my previous number and wanting to have it changed as there is no option cause I can’t access my account at all. They keep closing my ticket with no actual help and now I can’t even deactivate or restart cause they have my details. I’ve sent so many emails. No help whatsoever!
0 replies
3 weeks ago
Great customer service
Naledi first helped with changing my details in no time I was able to get access to my account online. Kamo than helped with everything I needed swiftly and hassle free. So much kindness, and patience throughout the whole entire call. If you don’t get them any shopping vouchers for their customer service skills atleast indulge them in a great lunch.
1 reply
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)