kefilwe K

Shein Refusing Refund Despite DPD RTS Proof - 6 Days Overdue - Ticket #2155547

Shein has had my returned parcel for 6 business days and refuses to refund. Order details: Ticket #2155547 Escalation Ticket: GAZTK3USAW65WPW Waybill: AC0001331891 DPD Laser Proof: 1. Parcel refused 13-May-2026 and 14-May-2026 2. Finalized as RTS AS PER CLIENT 18-May-2026 07:57 3. Shein advised of RTS 21-May-2026 4. Account: DZCBSHEIN 5. Ops Status: Finalized Shein’s return policy states refund within 1-3 days of warehouse scan. Today is 6 business days since RTS. What Shein did: 1. Chat agent Andrade refused to provide case number 2. Chat was closed with “unable to continue” script when I asked for escalation 3. Email replies are bouncing/blocking attachments I have full DPD proof that Shein received the parcel back under their DZCBSHEIN account. They are in breach of the Consumer Protection Act 68 of 2008. Resolution required: Full refund to original payment method within 24 hours. If not resolved, I am filing with the National Consumer Commission and Banking Ombudsman. Kefilwe