Nonceba S

Phone Exploded

Dear Hellopeter, I am writing to formally escalate an ongoing, unresolved, and highly dangerous safety matter that was first reported to Huawei on September 22, 2025. To reiterate the severity of the situation: my device, a [Huawei 8i], exploded and nearly caused a catastrophic house fire. This is not a standard hardware glitch or a routine service request; it is a critical safety failure that put my life, my family, and my property at immediate risk. Despite the gravity of this incident and subsequent communications promising a resolution and compensation, I have yet to receive the agreed-upon settlement or a definitive conclusion to this matter. The delay in handling this case is deeply concerning and unacceptable given the trauma and potential hazard involved. Kindly advise how to handle this matter as I want to escalate it. Thanks